Senior Client Success Manager

Modern Health; San Francisco (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Client Success Manager to foster relationships with high-profile clients. In this pivotal role, you will engage with Fortune 500 companies, ensuring they maximize the value of their mental health benefits. Your expertise will guide strategic initiatives, driving product adoption and client satisfaction. This position offers a unique opportunity to make a significant impact on the well-being of employees across various organizations. Join a dynamic team dedicated to transforming mental health support in the workplace, where your contributions will be valued and recognized.

Benefits

Medical / Dental / Vision Insurance

Flexible Spending Account (FSA)

Generous Time Off

Parental Leave Policy

Professional Development Stipend

401k

Monthly Cell Phone Reimbursement

Qualifications

• 10+ years experience managing client relationships in B2B tech.
• Strong analytical skills to drive strategic recommendations.

Responsibilities

• Manage relationships with Fortune 500 companies to drive product adoption.
• Use data insights to guide decision-making and client success.

Skills

Client Relationship Management

Data Analysis

Presentation Skills

Negotiation

Problem-Solving

Education

Bachelor's Degree

Experience in B2B Tech or Employer Benefits

Tools

Salesforce

Looker

Job description

Senior Client Success Manager - East Coast

Remote - US

Modern Health

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.

The Role

As a Senior Client Success Manager, you own Modern Health’s large-scale employer relationships from launch through contract renewal. You are responsible for partnering with Fortune 500 companies and more to drive product adoption and engagement, and over time client retention and growth. You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion. Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform.

This role reports to the Sr. Manager of Client Success. Ideal candidates are based on the East Coast and have prior experience managing large-scale client relationships, and are comfortable analyzing data and using it to make strategic and consultative recommendations. We’re looking for someone who is excited to positively impact the lives of millions in a highly visible role.

What You’ll Do

• Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for our highest priority customers
• Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
• Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
• Convert these clients into Modern Health champions, leveraging their success for references and case studies
• Strategically use data and insights to guide decision making using storytelling and make actionable recommendations that inform the growth and long-term success of the partnership
• Use account data in Looker and Salesforce to understand and diagnose client health and opportunity/risk
• Drive success in tangible metrics (e.g. improved wellness outcomes, benefits, retention and renewals, or product expansion)
• Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health

Who You Are

• 10+ years of experience managing relationships or selling to HR leaders or clients within the B2B tech, learning & development, and/or employer benefit space preferred
• Demonstrated success managing your book of business strategically and autonomously, utilizing executive sponsors and senior personnel when needed
• Engaging presentation skills with a desire to lead high-visibility projects
• Enthusiastic about tackling new challenges and building scalable processes, with a problem-solving mindset and keen attention to detail
• Experienced in developing and implementing account strategies to maximize customer value and drive growth
• Proactive in addressing customer concerns and ensuring timely resolution
• Adept with objection handling and independently negotiating with clients
• Flexible and agile in a fast-paced, cross-functional environment, with a strong sense of urgency, initiative, and independence
• Capable of balancing humility and confidence in difficult conversations
• Intellectually curious and quick to learn and share new concepts, tools, and best practices
• Effective at influencing cross-functional projects and regularly advising leadership
• Strong understanding of client business landscapes to support advocacy and drive referrals
• Committed to establishing the company as a trusted advisor by delivering long-term solutions to complex challenges
• Aligned with the company’s mission through a genuine passion for helping others in the healthcare and benefits space

Benefits

• Medical / Dental / Vision / Disability / Life Insurance
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off
• Parental Leave Policy
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter
• Professional Development Stipend
• 401k
• Financial Planning Benefit through Origin
• Annual Wellness Stipend
• New Hire Stipend for work-from-home setup costs
• Monthly Cell Phone Reimbursement

Equal Pay for Equal Work Act Information

Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.

• Zone 1: San Francisco Bay Area and New York City Metro
• Zone 2: All other California locations and Seattle, WA
• Zone 3: All other New York locations, All other Washington locations, Washington DC, Austin, TX, CT, IL, MA, NH, NJ, OR, RI, VT
• Zone 4: All other Texas locations, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package.

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