Senior Client Success Manager

Rystad Energy; New York (NY); On-site; USD 128,400 - 138,120; Full time

Benefits offered by this job

Healthcare coverage

401(k) match

Four weeks vacation

Bonus plan

Job summary

Rystad Energy seeks a Senior Client Success Manager to join our Sales & Marketing team in New York or Houston. You will be the primary post-sale contact for flagship accounts, build trusted advisor relationships, and ensure adoption and retention.

You will collaborate with Account Managers, define success criteria with clients, leverage data to track engagement, and support cross-functional teams. Requirements include a Bachelor's degree and 3–5 years in customer success in SaaS or DaaS,

Qualifications

• Bachelor's degree in a relevant field.
• 3–5 years of experience as a Customer Success Manager in a SaaS or DaaS company, with a focus on managing key/global accounts.
• Experience in the energy sector is strongly preferred.

Responsibilities

• Serve as primary post-sale contact for flagship accounts to develop customer advocates and trusted advisor relationships.
• Manage and nurture relationships with key users, ensuring success and satisfaction.
• Define success criteria with clients and manage product adoption.
• Collaborate with Account Managers to create Engagement Plans for onboarding, adoption, and retention.
• Monitor client engagement and KPIs to drive strategic decisions.
• Provide onboarding and training tailored to client requirements.
• Coordinate with cross-functional teams to resolve client needs in a timely manner.
• Contribute client feedback to Product teams and participate in industry events.

Skills

Customer Success

Account Management

Communication

Data Analysis

Education

Bachelor's degree

Tools

PowerBI

Tableau

Spotfire

SQL

Job description

The Opportunity

Rystad Energy is seeking a dynamic individual to join our Houston or New York-based Sales & Marketing team as a Senior Client Success Manager. You will be responsible for developing and maintaining strong relationships with our key account clients as part of the Key Account team. This is a high-visibility role, and you will be one of their key initial points of contact, understanding their unique business objectives and providing strategic guidance to ensure their long-term success with our solutions. You will collaborate with Account Managers on a portfolio of accounts to ensure each relationship is growing and developing.

The successful candidate must be detail-oriented, an excellent communicator, adapts quickly to new systems and processes with minimal ramp-up time, and work flexibly as part of a multi-person team. Experience collaborating with multiple internal stakeholders and customer interaction is critical. Knowledge of the energy industry is required. This role directly shapes the value we deliver to key accounts — and by extension, the success of the region.

Key Responsibilities

• Serve as primary post-sale point of contact for a portfolio of flagship accounts to develop strong customer advocates and become a trusted advisor to our clients.
• Manage and nurture relationships with our key users, ensuring their success and satisfaction.
• Jointly define success criteria with clients by understanding their business challenges to best manage product adoption.
• Work with Account Managers to create and execute Engagement Plans that set the vision for onboarding, strategic adoption, and retention to align with the business needs and goals of the clients.
• Serve as primary point of contact with regional Customer Success Managers to drive engagement and coordinate strategic objectives of Engagement Plan globally.
• Utilize data and analytics to monitor client engagement, product adoption, and key performance metrics to drive strategic decisions.
• Develop an understanding of Rystad Energy products and services to proactively increase clients’ adoption and expansion.
• Provide new client onboarding, including delivering engaging, customized product demos based on clients’ requirements.
• Provide personalized onboarding/training and support to key clients to help them derive maximum value from our solutions.
• Encourage key clients to become advocates, providing testimonials, referrals, and case studies.
• Discover opportunities for additional products and services.
• Collaborate with internal cross-functional teams to ensure clients’ technical/analytical needs are resolved in a timely manner.
• Partner with Key Account Managers to provide insights on client health with a focus on adoption, growth, and retention.
• Provide client feedback to internal teams, including Product Managers and Product Portfolio Team.
• Act as the escalation point for any critical issues or concerns and work closely with cross-functional teams to resolve them.
• Participate in industry and networking events to grow the Rystad Energy brand.
• Maintain and leverage all client data and interaction records using internal sales tools (e.g. CRM system).
• Contribute to the wider vision and strategy of the Client Success team.

Location

This position is located in person at Rystad Energy's Houston or New York office.

Application deadline

July 30, 2026

Requirements

Skills & Attributes for Success

• Bachelor's degree in a relevant field (energy, business, marketing, engineering, etc) required.
• 3-5 years of demonstrated experience as a Customer Success Manager in a SaaS or DaaS company, with a strong focus on managing key/global accounts.
• Experience in the energy sector is strongly preferred.
• Proven track record of managing and growing key client accounts.
• Experience in growing client satisfaction, adoption, and retention.
• Experience working with database products or SaaS is an advantage.
• Ability to prioritize and multitask, excellent organizational skills.
• Analytical mindset, with excellent problem-solving and critical thinking abilities.
• Microsoft Office skills (Word, Excel, and PowerPoint).
• Familiarity with data feeds, SQL, or AI-enabled tools is preferred.
• Experience with market intelligence platforms required (ie: PowerBI, Tableau, Spotfire, etc).
• Must be authorized to work in the US.

Additional Qualities

• Understanding of energy market intelligence and its value proposition.
• Experience in teams with multiple stakeholders.
• Strong communication and interpersonal skills, with the ability to communicate at both operational and executive levels.
• Strong project management skills, able to handle multiple client accounts simultaneously.
• Client-focused with a passion for delivering exceptional customer experiences.
• Self-motivated, proactive, and results oriented.

What we offer

• A global and quickly expanding international business culture
• A diverse, dynamic, entrepreneurial, and highly skilled working environment
• Development opportunities internationally
• Competitive compensation package and bonus plan
• 100% employer-paid healthcare premiums for you and your family
• 401(k) employer match up to 5%
• Four weeks of vacation

In compliance with New York pay transparency requirements, the anticipated base salary range for this position is $128,400- $138,120 annually for New York-based candidates only. In addition to base salary, this role is eligible to earn commission based on individual performance.

About Rystad Energy

Headquartered in Oslo, Norway, and with offices across the globe, Rystad Energy is an independent Energy research and business intelligence company providing data, tools, analytics, and consultancy services to clients exposed to the energy industry across the globe.

Rystad Energy has a range of global databases and research products for companies in the Oil & Gas, Oilfield Services, and Renewables sectors, as well as Investors, Investment Banks and Governments. We also provide a range of advisory services for our clients with capabilities across the Energy value chain.

Rystad Energy is a rapidly growing company providing the next generation analytical tools and advice for the industry. Rystad Energy combines a high-performance culture with a deeply collaborative ethos, providing ample opportunities for growth, learning, contribution, and career advancement. Read more at www.rystadenergy.com.

EEO Statement

Rystad Energy, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rystad Energy, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, leave of absence, compensation and training.

Rystad Energy, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rystad Energy, Inc.'s employees to perform their job duties may result in discipline up to and including discharge.