Senior Client Success Manager

Remote Jobs; Nashville (TN); Remote; USD 110,000 - 125,000; Full time

Job summary

A leading tech company is seeking an experienced Client Success Manager in Nashville, TN. You will develop mastery of our suite of products, align with stakeholders, and lead customer reviews. Ideal candidates have over 5 years in Client Success and familiarity with tools like Salesforce. This role offers a competitive salary, comprehensive benefits, and a flexible work environment.

Benefits

Comprehensive total rewards package

Unlimited PTO policy

Opportunities for professional development

Qualifications

• 5+ years of experience in Client Success, Account Management, or Strategic Consulting.
• Proven track record managing enterprise-level clients.
• Strong analytical and communication skills.

Responsibilities

• Develop mastery of the employer's suite of products.
• Align with executive stakeholders on strategic goals.
• Lead customer business reviews and showcase ROI.
• Collaborate with cross-functional teams.
• Mentor junior Client Success Managers.

Skills

Client Success

Account Management

Analytical skills

Communication skills

Tools

Salesforce

Job description

Employer Industry: FinTech and PropTech

Why consider this job opportunity:

• Salary range of $110,000 - $125,000 USD per year
• Comprehensive total rewards package including equity, medical, dental, and vision coverage
• Unlimited PTO policy and flexible working hours
• Opportunities for professional development through a learning grant program
• Collaborative and mission-driven team environment
• Unique chance to radically disrupt the construction industry

What to Expect (Job Responsibilities):

• Develop mastery of the employer's suite of products and solutions
• Align with executive stakeholders to understand strategic goals and communicate value
• Lead customer business reviews and executive alignment sessions to showcase ROI and partnership success
• Collaborate with cross-functional teams to address complex client challenges and drive product adoption
• Mentor junior Client Success Managers and promote collaboration within the Client Success team

What is Required (Qualifications):

• 5+ years of experience in Client Success, Account Management, or Strategic Consulting, preferably in FinTech or SaaS
• Proven track record managing enterprise-level clients with a focus on retention and expansion
• Strong analytical and communication skills for strategic guidance
• Proficiency in tools like Salesforce or similar customer success platforms
• Ability to synthesize insights into actionable strategies

How to Stand Out (Preferred Qualifications):

• Experience in the construction lending, commercial real estate, or real estate finance sectors
• Familiarity with customer lifecycle strategies for multi-product portfolios
• Exposure to customer success best practices frameworks

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.