Senior Client Success Manager

Steer Health; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health/Vision/Dental/Life Insurance

PTO

Equity

Job summary

Steer Health is seeking a Senior Client Success Manager to own post go-live relationships with our most strategic hospital accounts. You will shape the operating model, health scoring, and business review cadence as Steer scales.

You will work with executive, operational, clinical, and technical leaders to drive value, renewals, and expansion while partnering with Product, Sales, and company leadership. This is a high-impact, fast-moving startup role.

Qualifications

• 5+ years in Client Success, Account Management, or similar in SaaS/healthcare tech.
• Experience managing strategic or enterprise relationships with exec-level stakeholders.
• Experience building client success processes, playbooks or operating models.
• Strong SaaS adoption, retention, renewals, and expansion knowledge.
• Strong analytics to turn data into action plans.
• Excellent communication and presentation; strong escalation judgment.
• Comfort in a fast-moving startup; ability to build and run.

Responsibilities

• Own post go-live relationship for strategic accounts through renewal.
• Create success plans tied to client goals and value.
• Lead business reviews to demonstrate Steer's results.
• Advocate for customers inside Steer and for Steer inside accounts.
• Track account health across engagement, adoption, utilization, support trends, satisfaction, and outcomes.
• Lead renewals with readiness and strategy with Sales.
• Identify expansion opportunities and hand to Sales.
• Create onboarding handoff, escalation, and executive engagement playbooks.
• Report on adoption and time-to-value to leadership.
• Identify patterns across clients and feed root-cause fixes to Product/Support.

Skills

Strategic relationships

Executive communication

SaaS adoption

Data-driven planning

Presentation skills

Escalation judgment

Startup experience

Job description

Steer Health is the AI-native growth platform for health systems. Our platform helps hospitals and specialty practices fill schedules, close referral gaps, and recover revenue that would otherwise leak out of the patient journey. We integrate with 36 EHRs, including Epic, Oracle Health, MEDITECH, and athenahealth, and we support 45+ hospitals covering 19 million patient lives.

We are a lean team with outsized impact. Steer was named to the KLAS Emerging Solutions Top 20 and won the 2026 Hearst Health Prize. We are growing fast, and the people who join now will shape how the company serves its customers for years.

The opportunity

Our customers are hospitals, health systems, and specialty groups that depend on Steer to move real revenue and patient access numbers. As Senior Client Success Manager, you will own the post go-live relationship for our most strategic accounts and help design how Client Success works at Steer as we scale.

This is not a maintenance role. You will shape the operating model, the health scoring, the business review cadence, and the expansion motion, while working directly with executive, operational, clinical, and technical leaders at your accounts. You will have a real voice with Product, Sales, and company leadership.

What you will do

• Own the relationship from go-live through renewal, building trusted partnerships with executive, operational, clinical, and technical stakeholders.
• Build success plans tied to each client's goals and measurable value, and lead business reviews that show the results Steer is delivering.
• Be the voice of the customer inside Steer and the advocate for Steer inside the account.

Protect and grow the base

• Track account health across engagement, adoption, utilization, support trends, satisfaction, and business outcomes, and act early on risk with documented plans, clear owners, and timelines.
• Lead renewals by tracking readiness and shaping strategy with Sales and leadership.
• Surface expansion opportunities based on client goals and demonstrated value, and hand them off cleanly to Sales.

Build the function

• Create the playbooks for onboarding handoff, escalation, intervention, executive engagement, and adoption that will become how Steer does Client Success.
• Report on adoption and time to value so leadership can see what is working and where to invest.
• Spot patterns across clients and take them to Product, Support, Implementation, and Training to fix root causes.

What you bring

• 5+ years in Client Success, Account Management, or a related role at a SaaS or healthcare technology company.
• A track record managing strategic or enterprise relationships, including executive-level conversations.
• Experience building or improving client success processes, playbooks, or operating models.
• A working command of SaaS adoption, retention, renewals, and expansion.
• Strong analytical skills and the ability to turn account data into a clear plan of action.
• Excellent communication and presentation skills, and the judgment to know when to escalat
• Comfort in a fast-moving startup where you will build as much as you run.

Strongly preferred

• Experience with healthcare technology, EMR/EHR platforms, or healthcare operations.
• Experience with hospital or health system customers.

What success looks like

• First 90 days: You know every account in your portfolio, have met the key stakeholders, and have a health assessment and action plan for each.
• First 6 months: Success plans and a business review cadence are live, and at-risk accounts have owners and timelines.
• First 12 months: Retention and expansion in your portfolio are measurably stronger, and the playbooks you built are being used across the team.

Why Steer

• Impact you can point to. Our platform drives measurable revenue and access outcomes for customers, and you will be close to those results.
• Build, do not just run. You will design the Client Success function with room to grow your scope as the company scales.
• Executive access. You will work directly with company leadership on strategic accounts.
• A category moving fast. Healthcare is adopting AI quickly, and Steer is already live in hospitals today

Health/Vision/Dental/Life Insurance
PTO
Equity