Senior Client Strategist

Postscript; United States; Remote; USD 87,000 - 98,000; Full time

Job summary

A leading SMS marketing platform is seeking a Senior Client Strategist to drive SMS revenue for major brands. This fully remote role requires strong SMS marketing knowledge and copywriting skills. Responsibilities include creating campaigns, analyzing results, and developing customer relationships. Candidates should have 3+ years of experience in ecommerce and a passion for helping customers succeed.

Benefits

Competitive compensation and equity

Flexible paid time off

Work from home

High growth startup environment

Fun team culture

Qualifications

• 3+ years of experience in direct-to-consumer and ecommerce.
• Strong knowledge of SMS marketing and persuasive copywriting.
• Ability to manage customer relationships effectively.

Responsibilities

• Create innovative SMS campaigns aligned with brand voice.
• Develop advisory relationships with customers.
• Analyze and iterate on customer results for growth.
• Establish marketing best practices for SMS marketing.
• Maintain expert knowledge in products and ecommerce.

Skills

Direct-to-consumer experience

SMS marketing knowledge

Copywriting skills

A/B testing

Customer communication

Job description

Overview

Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program.

We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.

Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.

As a Senior Client Strategist, you will be working with our biggest brands and be responsible for the end to end SMS strategy for a rotating group of customers. You will work closely with our Marketing, Product and Customer Success teams to learn best practices and use your marketing skills to drive consistent SMS revenue for select customers. You will write best in class copy on behalf of our customers to make brands stand out, and help brainstorm revenue-generating and best-in-class strategies directly with merchants to help them make SMS their #1-revenue-driving channel.

This is a fully remote position.

Primary duties

• Excellent content - Create compelling, innovative content for your customers in the form of SMS campaigns, automations and call to actions. Be consistent with their brand voice and vision while continually helping them improve their SMS programs.
• Excellent advisory relationships - Develop excellent advisory relationships with customers. Execute on best practices, strategize on new marketing strategies, and develop and run innovative, creative SMS marketing campaigns.
• Customer growth - Actively track, analyze and iterate on customers’ results. Ensure they scale quickly and effectively on the Postscript platform.
• Marketing best practices - Establish marketing best practices to ensure brands are on the leading front of SMS Marketing. Continually expand your expert-level knowledge of your customer’s marketing, technology and general business needs.
• Industry and product expertise - continually maintain expert-level knowledge in our product, services, and of the ecommerce marketing domain. Be a go-to consultant for both internal and external stakeholders.

What We’ll Love About You

• 3+ years proven experience in the direct-to-consumer space with strong knowledge of SMS, copywriting and best practices. Hands on experience with A/B testing and persuasive copywriting
• Demonstrated experience in e-commerce and e-commerce marketing
• Passion for helping customers understand and execute ecommerce SMS strategy
• Experience in a customer-facing role managing operator relationships and liaising with decision-makers and senior stakeholders when required
• Skilled in streamlining workflows and managing complex processes
• Proven ability to multitask in a fast-paced environment, ensuring all deadlines are met
• Strong analytical skills, with a data-driven, metrics-oriented mindset
• Exceptional communicator, both verbal and written

What You’ll Love About Us

• Salary range of USD $87,000-$98,000 base plus variable compensation & significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off

Postscript is an equal employment opportunity employer. We do not discriminate on the basis of any protected status under applicable law.