Senior Client Solutions & Tech Support Lead

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Intercontinental Exchange, Inc. is seeking an advanced level operations support professional for the ICE Mortgage Servicing Platform. The role involves working with multiple business functions to resolve operational issues, provide technical support, and serve as a client-facing escalation point.

You will analyze client needs, coordinate testing for major applications, and assist with technical discussions to drive reliable service and successful deployments.

Responsabilidades

• Resolve operational issues across multiple business functions.
• Provide technical support and act as client-facing escalation point.
• Analyze client needs and coordinate testing for major applications.
• Assist with technical discussions and implementation planning.

Descripción del empleo

Intercontinental Exchange, Inc. is seeking an advanced level operations support professional for the ICE Mortgage Servicing Platform. The role involves working with multiple business functions to resolve operational issues, provide technical support, and serve as a client-facing escalation point.

You will analyze client needs, coordinate testing for major applications, and assist with technical discussions to drive reliable service and successful deployments.