Senior Client Services Professional, MSP

AgileOne; Houston (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

AgileOne Group seeks a Senior Client Services Professional (MSP) to support complex MSP/VMS programs for its clients. You will manage day-to-day operations, coordinate with client managers and suppliers, and ensure accuracy of billing and reporting.

You will mentor other team members, identify process improvements, and help drive successful program outcomes in a fast-paced environment.

Qualifications

• Ability to learn proprietary technology.
• Excellent verbal and written communications.
• Ability to work from home if required.
• Professional appearance and conduct.
• Ability to prioritize multiple tasks without compromising service.
• Ability to work independently with minimal supervision.

Responsibilities

• Support day-to-day operations for complex MSP programs.
• Liaise between client and suppliers while upholding SLAs.
• Monitor requisition approvals and candidate pipelines.
• Approve timecards and assist payroll processes.
• Provide client reports and training to staff.

Skills

Prop tech learning

Verbal and written communication

Work from home optional

Professional appearance

multitask

Independent work

Organizational skills

Ethical conduct

Flexible schedule

Thrive in fast-paced env

Tools

MS Office (Excel, Word, PowerPoint)

Windows environment

AgileOne tech

Job description

SUMMARY OF RESPONSIBILITIES:

The Senior Client Services Professional (MSP) will Support operations for AgileOne clients by assisting client managers, staffing partners, and contingent workers in the day-to-day operations of one or more complex MSP/VMS programs. Utilizing the AgileOne Vendor Management Tool, or 3rd party VMS, this position will maintain an organized process for sourcing and engaging contingent workers, in addition to the upkeep of system integrity and accuracy of our specific program technology. The Sr CSP (MSP) will contribute to the professionalism of AgileOne by consistently providing a high level of customer service to the client, suppliers, and contingent workers.

DESCRIPTION OF ESSENTIAL DUTIES AND FUNCTIONS (each duty and function listed indicates % of time to total 100%):

• Account Maintenance 90%
  • Support day-to-day operations for complex MSP programs
  • Act as liaison between client and suppliers on requirement issues while maintaining the integrity of our Service Level Requirements
  • Monitor requisition approvals from business group leaders
  • Ensure job requisitions have adequate candidates and filled in a timely fashion
  • Screen candidate resumes as needed, for skills match and quality, and short list submissions for manager’s review
  • Coordinate candidate interviews with managers, as needed
  • Follow up on new contingent worker on-boarding requirements and coordinate with suppliers and client managers as needed
  • Ensure supplier markups are within their contractual guidelines
  • Manage weekly timecard approval process and troubleshoot any issues
  • Collaborate with corporate billing to ensure the timely delivery of accurate billing by completing all tasks involved in the payroll process by the approved deadlines
  • Act as the point of contact between AgileOne Corporate and suppliers for any contractual, accounting or payment inquiries
  • Act as point of contact for administrative systems issues between client or suppliers and Corporate IT Team
  • Coordinate and ensure the timely delivery of reports to the client or suppliers
  • Act as the point of contact between AgileOne Corporate and suppliers for any contractual, accounting or payment inquiries
  • Train and mentor other Client Services Professionals and program team members for optimal support
  • Identify and communicate process improvement opportunities
  • Promote opportunities for other ActOne Group Companies when possible
  • Other duties and special projects as assigned
• Implementation 10%
  • Support the implementation team with data collection during the implementation process, and ongoing for client expansions
  • Coordinate and compile the collection of supplier data and information sheets for supplier set up in the system
  • Set up new client users, embedded workers, job titles, and other system data elements as needed
  • Provide user training to Client and staffing partner users as needed
  • Train Client Services Professionals and operations team members as needed
  • Ensure project documentation is updated and archived weekly and can be retrieved for audit, review, and legal purposes
  • Perform project administrative duties as needed
  • Other duties and special projects as assigned

MARGINAL FUNCTIONS (each function listed indicates % of time):

• Management of Contingent Workforce: 0-10%
• Other job-related duties as assigned: 10%

REQUIRED QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to learn proprietary technology
• Excellent verbal and written communications
• Ability to work from home if required
• Professional appearance
• Able to prioritize multiple tasks without compromising service or quality
• Able to work independently with minimal supervision
• Excellent organizational skills
• Ethical, fair and professional conduct in all candidate, client, and peer interactions
• Flexible, accountable and a team player
• Accommodate flexible schedule required to meet business needs
• Able to work well in a fast-paced environment

SUPERVISION EXERCISED/# OF STAFF:

None

LANGUAGE/COMMUNICATION SKILLS REQUIRED (written & verbal):

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER/SYSTEM SKILLS REQUIREMENTS:

Working knowledge of computers including Windows environments, email, and the internet. Proficiency with MS Office applications including Excel, Word, PowerPoint, Outlook. Ability to quickly learn AgileOne proprietary technology.

SKILLS REQUIREMENTS:

• Ability to calculate figures and amounts such as mark-up percentages, bill rates, discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS:

None

WORK ENVIRONMENT/ PHYSICAL OR MENTAL ABILITIES:

The demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without a reasonable accommodation.

MENTAL DEMANDS (list below indicates % of time):

• Problem solving 70%
• Working with interruptions 50%
• Analytical skills 60%
• Creativity 50%
• Organization 80%
• Communications – written 50%
• Communications – verbal 50%

PHYSICAL DEMANDS (list below indicates % of time):

• Stand: 10 %
• Sit: 90 %
• Squat: 0 %
• Walk: 10 %
• Bend: 0 %
• Repetitive Motion: keyboarding 80 %
• Climb: 0 %
• Twist: 5 %
• Operate Equipment: 0 %
• Air and other public transportation Business Travel: Less than 5 %
• Driving: Less than 10 %
• Lifting (lbs): Less than 10 lbs – less than 5% lifting
• Percentage of time Low Lifting: Less than 5 %
• Percentage of time High Lifting: Less than 5 %
• Carrying (lbs): Less than 10 lbs
• Percentage of time Carrying: Less than 5 %