Senior Client Services Manager/Project Manager (Water Reuse)

Brown and Caldwell; Phoenix (AZ); On-site; USD 144,000 - 236,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short/long-term disability

Life insurance

401(k) retirement plan

Bonus eligibility

Tuition reimbursement

Pet insurance

Paid time off

Job summary

Brown and Caldwell is seeking a Senior Client Services Manager/Project Manager to drive growth in water reuse engineering across the Southwest market, including Arizona. You will lead strategic accounts, shape multi-year growth plans, and align resources to deliver profitable programs while managing risk and client satisfaction.

The role collaborates with technical leaders, project managers, and marketing to expand long-term client relationships, lead high-performing teams, and pursue complex

Qualifications

• Minimum 15 years in environmental engineering/consulting with business development experience.

Responsibilities

• Define and lead enterprise-level growth strategies for Type I clients.
• Shape client business cases across service lines and geographies.
• Drive expansion into adjacent services and new markets.
• Lead large, complex portfolios with significant revenue and risk exposure.
• Balance growth, margin, retention, and service diversification.
• Partner with executive leadership to calibrate strategic account performance.
• Lead mature CSTs with enterprise visibility.
• Align Area, Market, and Service Line leadership around unified client strategy.
• Develop next-generation CST talent through coaching and sponsorship.
• Maintain executive-level relationships across the client organization.
• Anticipate shifts in political, regulatory, and funding environments.
• Position BC as a strategic advisor beyond project delivery.
• Serve as Sales Leader for major strategic pursuits.
• Influence enterprise resource allocation for key accounts.
• Flexibility to adapt and execute additional assignments.

Skills

Strategic leadership

Account management

Growth strategy

Client relationships

Pursuit strategy

Risk & profitability

Proposal leadership

Market growth

Leadership presence

Cross-functional collaboration

Education

Bachelor's degree

Master's degree (preferred)

Professional Engineer registration (CA/AZ/NV)

Tools

AI-enabled tools

Job description

Brown and Caldwell (BC) is excited to offer a fantastic Senior Client Services Manager/Project Manager opportunity to drive our sales strategy for water reuse engineering and consulting services in the vibrant Southwest US market, which includes Southern California, Arizona, and Southern Nevada.

This Client Services role will collaborate closely with our technical leaders, project managers, and marketing team to shape our growth strategy, particularly in the water reuse market. They will be a strategic account leader responsible for defining and advancing multi-year growth strategies for priority clients and shapes client vision, aligns enterprise resources, and drives sustained revenue growth across service lines and markets with a focus on water reuse. They must translate client and market intelligence into actionable strategy, align multidisciplinary teams around a defined future state, and position BC as a trusted advisor.

Moreover, this role requires consistent success in expanding long-term client relationships, leading high-performing Client Service Teams (CSTs), shaping growth strategies, winning complex pursuits, and delivering high-quality, profitable programs. Balancing growth leadership with oversight of quality, risk, and profitability is a priority of this position.

The ideal candidate will be eager to advance their career and take on new challenges in a supportive and successful environment.

Responsibilities

• Define and lead enterprise-level growth strategies for Type I clients.
• Shape client business case across multiple service lines and geographies.
• Drive expansion into adjacent services and new markets.
• Lead large, complex portfolios with significant revenue and risk exposure.
• Balance growth, margin, retention, and service diversification.
• Partner with executive leadership to calibrate strategic account performance.
• Lead mature, multi-disciplinary CSTs with enterprise visibility.
• Align Area, Market, and Service Line leadership around unified client strategy.
• Develop next‑generation CSM talent through active coaching and sponsorship.
• Maintain executive‑level relationships across the client organization.
• Anticipate shifts in political, regulatory, and funding environments.
• Position BC as a strategic advisor beyond project delivery.
• Serve as Sales Leader for major strategic pursuits.
• Influence enterprise resource allocation for key accounts.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

Mentorship

• May provide mentorship, guidance, support, and knowledge‑sharing to help less experienced team members develop their skills and grow within their roles.

Skills and Competencies

• Exceptional capability in managing complex client portfolios to deliver sustained revenue growth, margin performance, and service expansion.
• Strong executive acumen balancing strategic growth leadership with oversight of quality, risk, and profitability.
• Advanced ability to identify, evaluate, and shape high‑value business opportunities, including go/no‑go decisions and pursuit strategy development.
• Proven success serving as Sales Leader on major, strategic proposals.
• Exceptional ability to develop, expand, and influence executive‑level client relationships.
• Advanced skill in translating client business drivers, political dynamics, and market forces into actionable growth strategies.
• Demonstrated capability to identify emerging markets, align required capabilities, and mobilize talent to capture new opportunities.
• Advanced ability to lead and align multidisciplinary teams around complex business objectives.
• Strong working knowledge of governance frameworks, decision‑support models, and change leadership practices.
• Exceptional strategic planning, engagement, and communication capabilities.
• Highly developed facilitation, executive presentation, and negotiation skills.
• Advanced risk identification, mitigation, and portfolio management expertise.
• Proficiency in leveraging digital solutions, data systems, and AI‑enabled tools to enhance client and business performance.
• Strong leadership presence with the ability to inspire, influence, and hold teams accountable at multiple organizational levels.

Experience

• Typically, a minimum of 15 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.

Preferred Experience

• Track record of successfully managing projects, delivering on time and on budget while meeting or exceeding client expectations.
• Supporting clients on water reuse projects.
• Successful water reuse pursuits.
• Service as a senior technical resource for key clients.
• Understanding environmental and regulatory drivers for clients and projects.
• Technical skills with the ability to articulate ideas and concepts both visually and contextually.

Education

• A bachelor's degree in engineering, science, business, sales, or equivalent experience is required.

Preferred Education

• Master's degree in environmental engineering or related field.
• Professional Engineer registration in California, Arizona, or Nevada.

Salary Range

Location A: $144,000 - $196,000
Location B: $158,000 - $216,000
Location C: $172,000 - $236,000

Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long‑term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance‑based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long‑term care insurance.

About Brown and Caldwell: Headquartered in Walnut Creek, California, Brown and Caldwell is a full‑service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading‑edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com

This position is subject to a pre‑employment background check and a pre‑employment drug test.

Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.