Senior Client Services Manager

Gallagher Bassett; Rolling Meadows (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Global reach

Job summary

Gallagher Bassett in Rolling Meadows, IL, seeks an experienced client advisor to manage a portfolio of clients and act as the primary strategic contact to drive service excellence and cost-saving initiatives.

You will lead claim reviews, stewardship meetings, and data-driven discussions that deliver measurable results and strengthen long-term relationships, with some travel for client needs.

A bachelor’s degree and 5 years of related experience, plus an insurance license, are required.

Qualifications

• Bachelor's degree required and 5 years related experience.
• Insurance license required.
• Willingness to travel for client needs.

Responsibilities

• Manage a portfolio of clients and act as the primary strategic advisor to drive service excellence.
• Lead claim reviews, stewardship meetings, and data-driven discussions to deliver measurable results.
• Strengthen long-term client relationships and contribute to cost-saving initiatives.
• Coordinate with clients and internal teams to align resources with goals.
• Occasionally travel to meet client needs and present findings.

Education

Bachelor's degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it9s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people9s lives. It takes empathy, precision, and a strong sense of partnership—and that9s exactly what you9ll find here.

We9re a team of fast-paced fixers, empathetic experts,

and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you9re managing claims, supporting clients, or improving processes, you9ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you9ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you9re here, you9re part of something bigger. You9re part of a team that shows up, stands together, and leads with purpose.

Overview

Manage a portfolio of clients, serving as the primary strategic advisor and trusted point of contact while driving service excellence, client retention, program performance, and cost-saving initiatives. This role partners closely with clients and internal teams to lead claim reviews, stewardship meetings, and data-driven discussions that deliver measurable results and strengthen long-term relationships.

How you\'ll make an impact

• May manage up to 25 dedicated clients, depending on complexity and/or client requirements.
• Book of business may cover multiple industries, but with focus in select industry (or industries).
• Serves as single point of contact for clients; highly responsive to requests and often identifies issues/challenges before client.
• Works with minimal supervision, and knows when to engage supervisor and/or peers throughout the company.
• Aligns self and external resources around client’s goals by understanding of what client is trying to accomplish in their programs and how we can contribute to these goals.
• Develops service plans to capture goals and ensure progress.
• Structures and uses data to tell a compelling story.
• Presents data confidently and anticipates questions from supervisor and clients.
• Significant knowledge of product and service capabilities.
• With some assistance can implement and oversee client specific initiatives, i.e. closure projects, cost reduction projects, performance guarantee compliance.
• Perceived as critical link between client, management and claims operations.
• Proactively works with supervisor to plan for and ensure maximum retention rate.
• Limits downside surprises by identifying and rectifying issues early.
• Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, and partnership meetings) with modest support.
• Sets and communicates roles for all internal participants prior to critical meetings.
• Ensures appropriate pre-brief and de-brief communication to drive successful client interactions.
• Can scope out work-related projects, including time and resources needed to complete.
• May assist in orienting and mentoring lower level employees.
• Has complete understanding of program pricing.
• Understands the basics of program profitability to the company.
• Able to make appropriate trade-offs between pricing levers to reach best outcome (e.g. multi-year deals, LOP, etc.).

About You

Required:

• Bachelor\'s degree and 5 years related experience.
• Insurance license required.
• Often travels for client needs (e.g., claim reviews, stewardship discussions).

Work Traits:

• Able to create success stories and capture learning019s within own book of business and that of team members.
• Able to provide synthesized summaries to senior leadership within AM team.
• Focuses on what matters most, where there is risk and where senior management intervention may be required. Always gets his/her point across in interactions.
• Frequently able to lead group meetings and/or provide value-added input where not the primary presenter.
• Is accessible by team members when they encounter roadblocks with their work.
• Able to provide value-added suggestions and approaches to make the team more successful.
• With supervisors, understands what matters most and where/when to escalate issues.
• Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn9t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)