Senior Client Service Representative - Fund Accounting/Alternatives

Brown Brothers Harriman; Boston (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Base salary

Discretionary bonuses

Profit-sharing

Long-term savings

Healthcare

Income protection

Professional development opportunities

Time off

Job summary

Brown Brothers Harriman (BBH) in Boston seeks a Senior Client Service Representative to support fund accounting, administration and custody client relationships. The CSR will assist more senior team members with oversight of operational production, client accounts, reporting and analyses to ensure high client satisfaction.

The role emphasizes learning one core function of service delivery, such as fund accounting or custody, and developing knowledge of IFRS and GAAP investor reporting.

Qualifications

• BA or equivalent required
• At least 1 year of relevant or industry experience preferred
• Strong written, verbal and presentation skills
• Aptitude for numbers, accuracy and organization
• Ability to work accurately and quickly under pressure
• Creative problem-solving skills including the ability to identify, recommend and implement solutions
• Ability to learn and adapt to new technologies and systems
• Language skills commensurate with office location and client relationships supported
• Ability to work in a collaborative environment that requires collaboration with multiple teams

Responsibilities

• Work effectively with to support client requests, deliverables and issue resolution
• Effectively monitor and respond to client inquiries
• Assist in activities that support the measurement of Client Service Standards across the various products BBH provides to our clients
• Provide filtering and escalation for client requests
• Utilize relevant internal technology solutions to effectively manage and ...
• Provide a timely response and solution to internal inquiries, escalating to Client Service Supervisor as necessary
• Ensure adherence to all established standard procedures, best practices and process controls
• Review and discuss issues requiring escalation with client service team
• Develop an in-depth working knowledge in one of the core functions of service delivery - i.e. fund accounting or custody. Relevant knowledge of the core functions includes: Fund accounting, Custody

Skills

Written & Verbal Communication

Presentation Skills

Numerical Aptitude

Problem Solving

Adaptability

Collaboration

Language Skills

Working Under Pressure

Education

BA or equivalent

Job description

At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.

Senior Client Service Representative - Fund Accounting / Alternatives:

Working under direct supervision, the Sr. Client Service Representative is an entry level position responsible for servicing and maintaining oversight of their assigned client relationships. The individual focuses on the Fund Accounting, Administration and Custody disciplines and the applicable product offering for assigned client relationships. The CSR will assist more senior team members with oversight of operational production, client accounts, client conversions, reporting and analyses to ensure high client satisfaction.

Key Responsibilities:

• Work effectively with to support client requests, deliverables and issue resolution
• Effectively monitor and respond to client inquiries
• Assist in activities that support the measurement of Client Service Standards across the various products BBH provides to our clients
• Provide filtering and escalation for client requests
• Utilize relevant internal technology solutions to effectively manage and ...
• Provide a timely response and solution to internal inquiries, escalating to Client Service Supervisor as necessary
• Ensure adherence to all established standard procedures, best practices and process controls
• Review and discuss issues requiring escalation with client service team
• Develop an in-depth working knowledge in one of the core functions of service delivery - i.e. fund accounting or custody. Relevant knowledge of the core functions includes:
  • Fund accounting :
  • Knowledge of and practical experience with general ledger systems including partnership accounting
  • Knowledge of alternative funds (e.g. real estate, private equity, debt funds) structures
  • Knowledge is required of consolidations, group structures and consolidation systems
  • Relevant IFRS and local GAAP knowledge
  • Experienced in preparation of consolidated IFRS financial statements
  • Knowledge of alternative fund specific investor reporting standards (e.g. INREV, ILPA)
  • Custody :
  • Knowledge of relevant regulatory framework under which depositary /custody duties are performed - i.e. local regulations and AIFMd
  • Knowledge of asset supervision requirements, for both assets held in custody and assets held away, and the application to investment types held by alternative funds
  • Knowledge of the broader depositary requirements for alternative funds (e.g. oversight duties) Develop knowledge of the alternatives industry initiatives and regulatory environment

Education, Skills & Desired Experience:

• BA or equivalent
• At least 1 year of relevant or industry experience preferred
• Strong written, verbal and presentation skills
• Aptitude for numbers, accuracy and organization
• Ability to work accurately and quickly under pressure
• Creative problem-solving skills including the ability to identify, recommend and implement solutions
• Ability to learn and adapt to new technologies and systems
• Language skills commensurate with office location and client relationships supported
• Ability to work in a collaborative environment that requires collaboration with multiple teams

Salary Range:

Salary Range$60,000 - $75,000 + annual target bonusBBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

• Base salary
• Discretionary bonuses
• Profit-sharing
• Long-term savings
• Healthcare
• Income protection
• Professional development opportunities
• Time off

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do