Senior Client Service Representative - Business Insurance

Internationalinsuranceprofessionals; Illinois; Hybrid; USD 40,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Flexible work location

20 days PTO

Volunteer day

Charitable donations match

Wellness rewards

Coffee and beverages

Culture of appreciation

Job summary

Marsh McLennan Agency Midwest is seeking a Senior Client Service Representative to deliver outstanding client service and manage insurance programs in a fast-paced environment. You will collaborate with the account servicing team to process transactions, update client records, and ensure data integrity while interpreting complex documents.

The role emphasizes strong communication, organization, and the ability to handle multiple tasks with a proactive, client-focused mindset.

Qualifications

• 2+ years of experience in commercial Property & Casualty insurance.
• Excellent written and verbal communication skills to effectively service customers.
• Self-starter with strong time management and organization.
• Detail oriented with ability to handle multiple tasks.
• Ability to interpret insurance documents such as policies, applications and proposals.
• Proficiency with Excel, Word, and Agency Management Systems.
• Able to work in a fast-paced, high-energy team.

Responsibilities

• Provide exceptional client service and oversee insurance programs.
• Manage transactions, update client information, and negotiate coverage terms.
• Collaborate with the account servicing team to address inquiries and maintain data integrity.
• Interpret complex documents such as policies, applications and proposals.

Skills

P&C insurance

Communication

Self-motivation

Attention to detail

Document interpretation

MS Office

Teamwork

Education

BS/BA in Business or Insurance

Job description

About Marsh McLennan Agency Midwest

Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award‑winning culture that fosters a highly productive and results‑driven working environment.

A day in the life.

As a Senior Client Service Representative, your primary focus is providing exceptional client service. You will oversee insurance programs, manage transactions, update client information, and negotiate coverage terms. Collaborating closely with the account servicing team, you will also address inquiries, maintain data integrity and interpret complex documents.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• 2+ years' experience in commercial Property & Casualty insurance at an agency or related company
• Excellent written and verbal communication skills to effectively service customers
• Being a self-starter; a highly organized problem solver with good time management skills to meet deadlines
• Detail orientation and handling a wide variety of tasks
• Interpreting documents, such as insurance policies, applications and proposals.
• Proficiency with Excel Spreadsheets, Word Documents, and learning Agency Management Systems
• Ability to work on a fast paced, high-energy team while maintaining a positive attitude

These additional qualifications are a plus, but not required to apply:

• Property & Casualty license preferred, or the ability to obtain upon hire
• BS/BA in Business, Insurance or related field

A Great Place to Work. A Great Place to Perk.

Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:

• Medical, dental, vision, 401K benefits and more
• The flexibility to work at home or an office, based on your discretion and schedule
• Start with 20 days of paid time off
• A paid day off to volunteer and company-organized volunteer events
• Up to $1,000 per year in matching charitable donations
• Up to $750 per year in wellness rewards
• All the nitro cold brew coffee and sparkling water you can drink
• A company-wide mentality that you can never appreciate your co-workers too much

We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Who You Are is Who We Are

MMA Midwest has created an award‑winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma_midwest/ https://www.facebook.com/MMAMidwest https://x.com/MarshMMAMidwest https://www.linkedin.com/company/marsh-mclennan-agency

The applicable base salary range for this role is $40,230 to $74,865.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.