Senior Client Service Manager

Aidigital; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to oversee client relationships and drive campaign success. In this fully remote role, you will communicate effectively with clients and internal teams, analyze data to optimize performance, and mentor junior members. With a growth-focused environment, unlimited PTO, and a culture of trust, this opportunity offers flexibility and the chance to make a significant impact. If you have a proactive attitude and a passion for client success, this role is perfect for you.

Benefits

Unlimited PTO

Flexible Hours

Growth-focused Environment

Online Team Events

Culture of Trust

Qualifications

• 5+ years in Account Management, preferably in an agency setting.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage client relationships and ensure campaign success.
• Analyze reporting, identify trends, and optimize performance.

Skills

Account Management

Client Communication

Data Analysis

Organizational Skills

Project Management

Team Collaboration

Proactive Attitude

Education

Bachelor's Degree

Master's Degree

Tools

Google Suite

Project Management Tools

Job description

• Manage and grow multiple client relationships, serving as the primary point of contact to ensure satisfaction and campaign success. Build trust by understanding long-term objectives and aligning strategies with evolving business needs.
• Effectively communicate with clients and internal teams. Present insights clearly and professionally, engaging executive-level stakeholders and guiding decision-making.
• Act as a liaison between clients and Ad Operations. Oversee onboarding and campaign execution, managing expectations and ensuring smooth collaboration.
• Analyze and interpret reporting with attention to detail. Identify trends, proactively address potential issues, and optimize performance through data-driven insights.
• Anticipate client needs and offer strategic solutions. Address challenges before they arise and proactively suggest opportunities for growth.
• Manage multiple campaigns efficiently. Prioritize tasks, delegate effectively, and ensure seamless execution by leveraging internal resources.
• Lead client interactions with confidence and professionalism. Run meetings, provide strategic recommendations, and identify opportunities to enhance ROI.
• Stay informed on industry trends and digital advertising advancements. Adapt strategies to align with market shifts and emerging best practices.
• Support and mentor junior team members. Share best practices, provide guidance, and contribute to a collaborative and high-performing team environment.

Experience & Skills:

• Willingness to work full-time (40 hours/week).
• 5+ years experience in an Account Management role (agency background a huge plus).
• Relevant Bachelor's or Master's degree.
• Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools/apps.
• A proactive and eager attitude.
• Ability to cope with a varied volume of work and occasional time pressure.
• Excellent organizational skills – always two steps ahead.
• Ability to work well independently and in a team environment.

Working Conditions:

• Work from anywhere – fully remote and flexible hours to suit your lifestyle.
• Unlimited PTO – Take the time you need, whether it's for vacation, sick days, personal time, or paid holidays.
• Growth-focused environment – access to learning resources and clear pathways for advancement.
• Fun team events: Join our online cooking classes, yoga sessions, and more – all from home!
• A Culture of Trust – Say goodbye to bureaucracy and micromanagement; we focus on results, not processes.

AI Digital does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class in terms of employment. We support workplace diversity and believe strongly that it contributes to a broader collective perspective that consistently leads to better products and a better company. We are working hard to increase the diversity of our team.

Note: This role is open to applicants from the USA, Canada, LATAM, only. Applications outside of this region won’t proceed to the next phase. Thanks for your understanding!