Senior Client Service Manager

Jobtailor; Greensboro (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor in Greensboro, NC is seeking an Account Management Lead for the personal lines division. You will lead a team, mentor staff, manage client relationships, and drive growth and retention strategies to meet sales goals.

Collaboration with producers and internal teams is essential to deliver outstanding client service and ensure regulatory compliance. The role emphasizes staying ahead of market trends, managing escalation of client issues, and maintaining high standards of client loyalty

Qualifications

• At least three years of management experience recommended (not required).
• Lead, train, mentor, and oversee performance for an account management team.
• Coordinate team workload and staffing to ensure appropriate coverage and effective client support.
• Partner with account management colleagues to support client retention efforts and generate new personal lines business.
• Contribute to the execution of growth and retention strategies and support achievement of sales goals.
• Build and maintain strong relationships with clients, prospects, producers, and internal client service teams.
• Serve as a primary point of contact for clients, resolving escalated service issues.
• Maintain a strong understanding of changing market conditions, industry trends, and client needs.
• Ensure compliance with all applicable regulatory, professional, and transparency standards.

Responsibilities

• Lead, train, and oversee performance for an account management team.
• Coordinate workload and staffing for proper client coverage.
• Support client retention efforts and generate new personal lines business.
• Execute growth and retention strategies to support sales goals.
• Manage relationships with clients, prospects, producers, and internal stakeholders.
• Respond to complex client questions and resolve escalated service issues.
• Deliver best-in-class client service and strengthen client loyalty.
• Monitor market conditions and industry trends to align client needs.

Skills

Team Leadership

Client Relationship Management

Growth Strategy Execution

Client Retention

Regulatory Compliance

Job description

• Lead, train, mentor, and oversee performance for a personal lines account management team
• Coordinate team workload and staffing to ensure appropriate coverage and effective client support
• Support client retention efforts and generate new personal lines business
• Execute growth and retention strategies and support sales goals
• Manage relationships with clients, prospects, producers, and internal stakeholders
• Respond to complex client questions and resolve escalated service issues
• Deliver high-quality client service and strengthen client loyalty
• Monitor market conditions, industry trends, and client needs
• Ensure compliance with regulatory, professional, and transparency standards

Requirements

• At least three years of management experience recommended (not required)
• Lead, train, mentor, and oversee performance for an account management team
• Coordinate team workload and staffing to ensure appropriate coverage and effective support for client needs
• Partner with account management colleagues to support client retention efforts and generate new personal lines business
• Contribute to the execution of growth and retention strategies and support achievement of sales goals
• Build and maintain strong relationships with clients, prospects, producers, and internal client service teams
• Serve as a primary point of contact for clients, responding to complex questions and resolving escalated service issues
• Deliver best-in-class client service to enhance the overall client experience and strengthen client loyalty
• Maintain a strong understanding of changing market conditions, industry trends, and client needs
• Ensure compliance with all applicable regulatory, professional, and transparency standards in all client and business interactions

Core Competencies

Demonstrates expertise in leading and mentoring account management teams while executing growth and retention strategies. Strong ability to build client relationships and ensure compliance with regulatory standards.

Highest-signal resume keywords

• Team Leadership
• Client Relationship Management
• Growth Strategy Execution
• Client Retention
• Regulatory Compliance

ATS Optimization Keywords

Soft Skills

• Mentoring
• Performance Management
• Problem Solving
• Client Service Excellence

Industry Keywords

• Personal Lines
• Account Management
• Market Conditions
• Industry Trends
• Client Loyalty