Senior Client Service Engineer

ETS-Lindgren GmbH; Marlborough (MA); Hybrid; USD 116,000 - 146,000; Full time

Job summary

An established industry player is looking for a Senior Client Service Engineer to provide technical and application support in the power utility sector. This role involves analyzing test results, training clients, and contributing to R&D for product development. The ideal candidate will have a strong background in electrical engineering, customer service, and the ability to communicate effectively. You will have the opportunity to engage in various technical conferences and work in a dynamic environment where your expertise will directly impact client satisfaction and product innovation. Join a team that values diversity and is committed to excellence in service delivery.

Qualifications

• 5+ years of utility experience focused on power apparatus.
• Bachelor's degree in Electrical Engineering preferred.

Responsibilities

• Provide technical support on Doble products and analyze test results.
• Train clients and engage in advanced diagnostics.

Skills

Communication Skills

Customer Service

Technical Training

Presentation Skills

Multi-tasking

Education

Bachelor's Degree in Electrical Engineering

Alternative Technical Training

Tools

Doble Products

Diagnostic Test Techniques

Job description

MA Marlborough Doble
123 Felton Street
Marlborough, MA 01752, USA

We are seeking a Senior Client Service Engineer who will be responsible for providing engineering support to entities of the power utility industry that subscribe a Doble Service Agreement. The role includes providing technical and application support on Doble products, analysis of test results, training and consultation on power apparatus. Senior Client Service Engineers will be involved in supporting R&D related to application and product development, and will provide assistance to the field service and test department. Engineers will be expected to participate in various technical conferences sponsored by Doble and other organizations. This role may be based in our Marlborough, MA office or a remote office and would be reporting to the Senior Director of Client Service.

ESSENTIAL JOB FUNCTIONS

• Provide technical and application support on Doble products, analysis of test results, training and consultation on power apparatus.
• Support Research & Development relating to application and product development.
• Publish technical articles and participate in various technical conferences sponsored by Doble and other industry organizations.
• Function as a Subject Matter Expert (SME) in a particular discipline.
• Engage in more advanced diagnostic areas of expertise.
• Write technical reports for diagnostic analysis with no review required in most cases.
• Provide training to Doble Clients at a high level.
• Responsible for all custom agenda planning and scheduling decisions.
• Provide expertise to others in the CS department as well as to other departments within Doble, and make appropriate decisions regarding that internal support.

QUALIFICATIONS

EDUCATION:

Bachelor’s Degree, or higher, in Electrical Engineering is preferred. Related technical disciplines will be considered. Individuals with alternative technical training, 10 years of utility experience specifically focused on power apparatus, and familiarity with Doble products will be considered in lieu of a degree.

REQUIRED EXPERIENCE:

• 5 years of utility or similar experience specifically focused on power apparatus.
• Familiarity with Doble products.
• Previous experience in the power utility industry and familiarity with electrical substation apparatus.
• Understanding of diagnostic test techniques for high-voltage power apparatus.
• A solid commitment to customer service is required.
• The ability to conduct oneself in a professional manner.
• Travel is required 30% of the time to both domestic and international locations for periods that are typically 6 days (Sunday to Friday) and rarely exceed 14 days.
• The ability to multi-task and be flexible as the daily routine includes frequent client interactions.
• Must manage job assignments which frequently change to meet client needs.
• Must have experience and willingness to teach and work outdoors in energized substations.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong communication skills, both written and verbal.
• The candidate must be able to clearly and concisely express their opinion.
• Good presentation skills will be required to conduct product training, marketing demonstrations and technical presentations at various forums and to audiences with varying skill set.
• Requires a solid command of English; however, fluency in another language is a plus.
• A solid commitment to customer service is a must.
• The ability to conduct oneself in a professional manner.
• The ability to multi-task and be flexible. The daily routine includes frequent telephone interruptions. Job assignments frequently change to meet client needs.
• The willingness to work outdoors, in an energized substation.

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds.

Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience.
Salary Pay Range Minimum $116,426.92 - Midpoint $145,533.64

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job.