Senior Client Service Associate - Wealth Management

TalentLink Solutions; Tustin (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

TalentLink Solutions in California seeks a Senior Client Service Associate to oversee client service operations, strengthen processes, and lead the client service team. The role focuses on supporting the advisory team by shielding them from routine service tasks while ensuring exceptional client experiences.

The candidate will manage workflows, client communications, data input for financial planning, and coordination with vendors, brokers, and the advisory team, leveraging technology to boost

Qualifications

• Bachelor’s degree highly preferred, or equivalent work experience.
• 3-5 years of progressive client service and operations experience in financial services.
• Proven leadership skills; successful at training, delegating, and holding others accountable in a positive and motivating manner.
• Knowledge of industry-specific software required; familiarity with Redtail, eMoney, Envestnet, Albridge, and Osaic Broker Dealer Systems preferred.
• Tech-savvy and highly proficient in Microsoft Office suite (Excel, Word, and PowerPoint); strong ability to learn and apply new software systems quickly.
• Investment advisory compliance exposure, direct federal and/or state regulatory experience preferred.
• Self-motivated and capable of working independently while thriving in a collaborative team environment.
• Outstanding communication skills, both verbal and written.

Responsibilities

• Manage day-to-day operations and client service of the firm.
• Ensure an exceptional and consistent experience for both clients and team members.
• Oversee client service tasks and prioritize workload based on capacity.
• Facilitate communication between clients, advisors, and the service team.
• Oversee client communication, meeting prep, post-meeting actions, and data input for planning and portfolios.
• Track paperwork, account openings/updates, and liaise with vendors and broker/dealer as needed.
• Supervise and support client service team members.
• Serve as the primary client contact, addressing service requests and resolving issues.
• Coordinate between advisory team, clients, vendors, and third-party providers.
• Implement process improvements and optimize technology stack.
• Document repeatable processes for onboarding and new account opening.

Skills

Leadership

Communication

Team management

Detail-oriented

Self-motivated

Collaborative

Time management

Problem solving

Education

Bachelor's degree preferred

Tools

Redtail

eMoney

Envestnet

Albridge

Osaic Broker Dealer Systems

Microsoft Office

Job description

We are a personalized wealth management and financial planning firm based in Tustin, CA, and we are focused on helping clients make confident financial decisions for today and tomorrow. With a client-first approach, we provide tailored investment strategies, comprehensive planning, and thoughtful guidance to support individuals at various stages of their financial journey, from working professionals and business owners to pre-retirees and high-net-worth investors. We emphasize clear communication, long-term relationships, and customized solutions designed to align portfolios with individual goals, risk tolerance, and life priorities. As a small and experienced team, we value integrity and are committed to providing the best experience for our clients and each other.

Due to an internal promotion, we are seeking a Senior Client Service Associate to join our team. In this role, you will help shape firm-wide operational strategy, strengthen processes that support growth, oversee the client service team, and ensure an exceptional client experience. Responsibilities span hands‑on client service operations, workflow management, team oversight, tech stack optimization, and marketing support, as well as client‑specific, account‑specific, and general business functions. A key priority will be shielding the Advisory Team from client service responsibilities so they can focus on delivering exceptional advice and deepening client relationships. We are seeking a candidate who demonstrates humility, a growth mindset, reliability, and exceptional communication skills. You operate with the highest standards of professionalism, ethics, and regulatory awareness. Technically strong and naturally curious, you enjoy leveraging and optimizing technology to elevate both client experience and team efficiency. You are organized, detail‑oriented, and self‑motivated, yet genuinely enjoy collaborating as part of a team.

General Responsibilities:

• Manage and oversee the day-to-day operations and client service of the firm
• Ensure an exceptional and consistent experience for both clients and team members
• Manage daily tasks in order of priority and allocate based on capacity of each team member
• Facilitate communication, accountability, and efficiency between clients, advisors, and the service team
• Oversee client communication, meeting prep, post-meeting action items, financial planning data input, portfolio trading/rebalancing, money movement, and account paperwork processes
• Track and oversee all activity relating to paperwork, client account opening and maintenance, and information updates, including following up with clients, vendors, and broker/dealer as needed
• Supervise and support client service team members
• Serve as key point of contact for clients, promptly responding to client service requests, troubleshooting service issues, handling escalated items, and providing effective solutions
• Act as liaison between the advisory team, clients, vendors, and third‑party providers
• Implement process improvements and workflow enhancements within the technology stack
• Develop, streamline, and document repeatable processes for general firm functions, including client onboarding, new account opening, etc.

Qualifications:

• Bachelor’s degree highly preferred, or equivalent work experience
• Minimum of 3-5 years of progressive client service and operations experience in financial services
• Proven leadership skills; successful at training, delegating, and holding others accountable in a positive and motivating manner
• Demonstrated excellence in optimizing operational processes and delivering exceptional client service
• Knowledge of industry‑specific software required; familiarity with Redtail, eMoney, Envestnet, Albridge, and Osaic Broker Dealer Systems preferred
• Tech‑savvy and highly proficient in Microsoft Office suite (Excel, Word, and PowerPoint); strong ability to learn and apply new software systems quickly
• Investment advisory compliance exposure, direct federal and/or state regulatory experience preferred
• Solid understanding of investment and financial planning management concepts
• Self‑motivated and capable of working independently while thriving in a collaborative team environment
• Strong desire to contribute to key business decisions and provide valuable insights
• Reliable, responsible, and detail‑oriented with exceptional organizational skills
• Outstanding communication skills, both verbal and written