Senior Client Service Associate - RJ Wealth Management

HighTower; New York (NY); Hybrid; USD 85,000 - 100,000; Full time

Job summary

A leading wealth management firm is seeking a Senior Client Service Associate to provide exceptional service to clients. The role requires 5+ years of experience in client service within financial services, overseeing account maintenance and ensuring adherence to compliance policies. With competitive compensation and benefits such as medical insurance and a flexible work schedule, this position is designed for candidates who excel in communication and organizational skills.

Benefits

Medical, dental, and vision insurance

401k Matching Plan

Paid Parental Leave

Pet Insurance

Flexible PTO Plan

Qualifications

• 5+ years of experience in a client service or administrative role in financial services.
• Series 7 and Series 66 registrations are required.
• Familiarity with Fidelity, Pershing, and Schwab custodian platforms is a plus.

Responsibilities

• Serve as point of contact for clients; respond to inquiries and troubleshoot issues.
• Assist in client account maintenance, including transactions and account changes.
• Trade execution and preparation of paperwork for alternative investments.

Skills

Organizational skills

Attention to detail

Excellent verbal communication

Excellent written communication

Education

Bachelor’s degree

Tools

Salesforce

Concur

DocuSign

Job description

Your Future Team

RJ Wealth Management is a team of independent, fiduciary financial advisors. Our goal is to help clients make better financial decisions in a changing and complex world. Our open-source platform gives us access to advanced research and technology in the investment marketplace. We advise accounts at many of the best-known financial firms in the United States.

We are looking for a Senior Client Service Associate who will meaningfully contribute to our everyday business process. The annual base salary range for this position is $85,000-$100,000, based on experience and qualifications. You will report to the Managing Director.

What You’ll Do

• Act as a point of contact for clients, addressing inquiries and troubleshooting issues by phone and email
• Collaborate with custodian partners Fidelity, Pershing, and Schwab
• Prepare and process paperwork for client transactions, including opening new accounts, closing accounts, transferring assets, deposits, withdrawals, account title changes, powers of attorney, address changes, and communicating the status of transactions to clients and Advisors.
• Provide ongoing client account maintenance (e.g., all money requests, checks, debit cards, journal entries, wires, ACHs, regular periodic transfers, transfer of securities amongst accounts, special accounts, ongoing special client instructions).
• Trade execution (stocks, bonds, mutual funds, ETFs, money funds)
• Preparation and processing of paperwork for alternative investments (private equity, hedge funds)
• Process distributions from retirement accounts
• Participate in client calls and WebEx meetings to provide operational and administrative support
• Coordinate with clients’ tax and legal advisors
• Enroll and assist clients with online access to their accounts
• Ensure both clients and the team are protected by observing practice’s compliance policies

What You’ll Assist With

• Assemble materials for client reviews, presentations, and meetings
• Prepare for in-office meetings by preregistering guests and getting the conference room organized with snacks and beverages
• Maintain documentation in CRM (Salesforce) and electronic filing system (Box)
• Support team members with administrative and operational tasks
• Provide phone support for team members
• Prepare invoices

What You’ll Bring

• 5 or more years of experience in a client service, administrative, or operational role within the financial services industry
• Series 7 and Series 66 registrations
• Organizational skills and attention to detail

• 5+ years of experience in Word, Excel (can maintain complex spreadsheets), Outlook, Adobe.

• Familiarity with Salesforce, Concur, and DocuSign
• Experience with Tamarac and Morningstar is a plus
• Experience with Fidelity, Pershing, and Schwab custodian platforms is a plus
• Willingness to work with clients and team members remotely or in-person
• Excellent verbal and written communication skills
• A commitment to providing exceptional client service
• Bachelor’s degree
• Available Monday-Friday, 9:00am-5:00pm

What We Offer

• Coverage on the first day of employment for medical, dental, and vision insurance
• 401k Matching Plan
• Paid Parental Leave
• Pet Insurance
• Flexible PTO Plan
• Hybrid Model Work Schedule

About Hightower:

Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, and 401(k) consulting and cash management services to corporations. Hightower's capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their vision of "well-th. rebalanced." Based in Chicago with advisors across the U.S., we operate as a registered investment advisor (RIA).

AN EQUAL OPPORTUNITY EMPLOYER: Hightower is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law.

You are a U.S. citizen, U.S. permanent resident or have other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.