Senior Client Service Associate

Coldstream; Portland (OR); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Fully paid medical/dental/vision

100% 401(k) match up to 4%

Paid Time Off starting at 20 days

Paid Parental leave (12 weeks)

Paid sabbaticals every 10 years

Job summary

Coldstream in Portland, Oregon, is seeking a Senior Client Service Associate to enhance the client experience in wealth management. You'll handle documentation and serve as the primary contact for clients in a hybrid work environment.

This role requires 3+ years of client service experience, strong communication skills, and proficiency with Microsoft Office. Enjoy a comprehensive benefits package including paid time off, wellness reimbursement, and opportunities for professional development.

Qualifications

• 3+ years of client service experience in wealth management.
• Desire to provide superior service in a team environment.
• Series 65 license preferred or willingness to obtain.
• Experience with alternative investments is highly preferred.

Responsibilities

• Perform operational duties impacting client experience.
• Act as day-to-day contact for clients.
• Prepare and process documentation related to client onboarding.
• Log activities in the CRM accurately and timely.

Skills

Client service experience

Proficiency with Microsoft Office

Excellent communication skills

Organizational skills

Prioritization skills

Education

Bachelor's degree

Tools

Charles Schwab

Salesforce CRM

Tamarac portfolio accounting

Job description

Providing exceptional service to our clients starts with investing in exceptional people!

If you’re interested in developing your career in financial services, Coldstream has a fantastic opportunity to join one of our growing wealth management teams! You will learn the Registered Investment Advisor industry from the ground up and have multiple career paths to choose from.

A contributing factor to our success is our unique team structure. How do we build a successful team? We foster a culture of professional development, collaboration, and respect. We are passionate about what we do. We have fun, we work hard, and we are nice to each other.

The Senior Client Service Associate Role

The Client Service Associate performs operational duties which directly impact the client experience. This position is the day-to-day contact for clients and has primary responsibility for account servicing. The CSA supports the team’s Wealth Management Associates in preparing and processing documentation related to client onboarding and ongoing maintenance for private clients. The team has a hybrid work environment with the hours 8:00am - 5:00pm (in-office Tuesday through Thursday with the option to work from home on Monday and Friday).

Specific responsibilities include:

• Prepare and process documentation related to client onboarding and maintenance:
• Open brokerage accounts, establish cashiering needs, set up online reporting access
• Update cost basis, track required minimum distributions, reconcile account information
• Send and receive documents to and from clients, their advisors, and investment custodians
• Log all activities in the firm’s CRM in a timely and accurate manner.
• Serve as a liaison between clients and custodians/investment managers, including managing client information and handling all cashiering and money movement requests
• Perform client and prospect data entry in the firm’s CRM. Ensure data accuracy and integrity and keep records current on existing and prospective clients.
• May prepare or oversee the preparation of various deliverables which directly support client service and acquisition such as portfolio review packets, greeting letters, presentation books, service agreements and compliance materials.
• Coordinate with clients, custodians, and investment managers to provide annual audit confirmations, audited financials, and any additional information as requested by auditors.
• May perform calendaring functions with both internal teams and external clients, prospects and COIs.

Experience And Skills

• 3 + years of client service experience in the wealth management industry and an interest in building a career in wealth management
• Customer service experience and the desire to provide superior client service in a team-oriented environment
• FINRA Series 65 license is strongly preferred - or the willingness to obtain it within 6-12 months at the cost of Coldstream (career development benefit we offer)
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Experience with Charles Schwab is preferred; experience with Salesforce CRM and/or Tamarac portfolio accounting (or similar systems) is a plus
• Experience with alternative investments is highly preferred
• Excellent communication skills, including writing business correspondence with proper grammar and punctuation
• Strong organizational skills and the ability to follow established processes consistently
• Strong prioritization skills and the ability to manage multiple tasks independently
• A Bachelor’s degree is preferred

As a Best Workplaces awardee, we pride ourselves on our collaborative and supportive culture. We offer a full benefits package that focuses on the growth, health, and wellness of our team members:

• Benefits: Fully paid premiums for medical/dental/vision, short-term and long-term disability, and life insurance
• 401(k): 100% company match up to 4% of your annual pay
• Stock: Opportunity to purchase equity and become an owner of the firm
• Paid Time Off: Starting at 20 days per year, then increasing with tenure - plus 10 holidays and an extra paid day off each year to do volunteer work
• Career development: 100% training/certification/licensing/dues reimbursement plus a formal mentoring program
• Parking: Generous company contribution towards parking or transit pass
• Wellness reimbursement
• Paid Parental leave: 12 weeks paid for all new parents
• Paid sabbaticals every 10 years and anniversary bonuses every 5 years

Coldstream is an employee-owned, independently-operated wealth management firm that’s been earning the trust of affluent families and businesses since 1996. We offer a comprehensive, holistic approach to planning and focus on providing unparalleled advice and exceptional service. We welcome new colleagues who believe in our same approach, value open communication, and believe in trusting, life-long relationships. The firm has offices in Portland, Seattle, Mercer Island, Bellevue, Kirkland, Boise, and Kenai, Alaska. For more on Coldstream, please visit www.coldstream.com .

Coldstream is committed to inclusion and diversity. To us, diversity means employing team members of different races, genders, ages, physical abilities, national origins, religions, sexual orientations, ethnicities, political ideologies, educational and military backgrounds, and more. We welcome, support, and respect all team members, and we value the wide variety of experiences, opinions, and talents that they bring to the company. As we grow, we continue to cultivate an environment in which all team members’ perspectives and contributions are treated with respect, and every individual feels confident that they belong and are empowered to be their best.