Senior Client Service Associate

Stratos Wealth Partners, Ltd.; Metairie (LA); On-site; USD 70,000 - 110,000; Full time

Job summary

Stratos Wealth Partners New Orleans in Metairie, LA seeks a Senior Client Service Associate to partner with the Lead Advisory team and deliver high-touch client service. You’ll anticipate needs, organize planning work, and ensure requests move to timely completion in a busy wealth-management practice while maintaining accurate client records.

In this full-time, in-office role you’ll gain exposure to affluent client relationships, financial planning, and technology that supports an efficient

Qualifications

• Bachelor’s degree or equivalent combination of education and directly relevant experience.
• Experience in financial services, wealth management or investment advisory.
• Demonstrated ability to manage detailed, deadline-driven client work with accuracy and sound judgment.
• Strong written and verbal communication skills and the ability to explain processes clearly.
• Proficiency with CRM, financial planning, client-reporting, document-management, and Microsoft Office tools.

Responsibilities

• Serve as a responsive point of contact for assigned clients, resolving requests and keeping clients and advisors informed of status, next steps, and timelines.
• Partner with Lead Advisors to prepare for client meetings, organize data and materials, document decisions, and coordinate follow-up actions.
• Support the development and maintenance of financial plans based on client goals, cash flow, risk tolerance, retirement needs, and other approved planning inputs.
• Coordinate account openings, transfers, contributions, distributions, beneficiary changes, money movement, and account maintenance within established procedures and authority.
• Prepare, review, submit, and track client documentation and service requests; identify missing information and resolve outstanding items promptly.
• Develop a thorough understanding of each client’s circumstances and surface relevant service or planning needs to the advisory team.
• Maintain complete, timely, and accurate client records in the CRM, financial-planning, reporting, and document-management systems.
• Coordinate with custodians, product partners, and external professionals as appropriate to move client work forward.
• Help improve workflows, templates, checklists, and technology adoption to strengthen quality, consistency, and capacity.
• Remain current on relevant regulatory, tax, planning, investment, and technology developments and follow all firm policies and supervisory procedures.
• Maintain required registrations, licenses, and continuing-education requirements.

Skills

Financial services experience

Client service

CRM proficiency

Communication skills

Microsoft Office

Independent working

Team collaboration

Education

Bachelor's degree

Tools

CRM software

Financial planning software

Document management systems

MS Office

Job description

Senior Client Service Associate

About the Team

Stratos Wealth Partners New Orleans is a growth-oriented wealth-management practice based in Metairie, LA. We help clients pursue their financial goals through customized strategies, comprehensive advice, and a team approach grounded in trust, professional expertise, and ethics. Our services span private wealth management, corporate financial services, philanthropic planning, and coordination with trusted accountants, attorneys, banks, and other professional partners.

As part of the broader Stratos Wealth Management organization, our local team combines the personal connection of an independent advisory practice with access to broader resources. We value thoughtful planning, responsive service, collaboration, accountability, and a genuine commitment to putting clients first.

Opportunity Overview

We are seeking an experienced Senior Client Service Associate in our Metairie, LA office to serve as a trusted operational and planning partner to our Lead Advisory team. You will help deliver a consistent, high-touch experience by anticipating client needs, coordinating financial-planning and service workflows, communicating clearly, and ensuring each commitment moves from request to accurate, timely completion.

This role is a full-time, in-office position and the ideal candidate is someone who combines strong client instincts with disciplined execution. You will have meaningful exposure to affluent client relationships, financial planning, investment-service processes, and industry technology that support an efficient advisory practice. Your work will improve the client experience, create capacity for advisors, and help a growing team scale thoughtfully.

Key Responsibilities

• Serve as a responsive point of contact for assigned clients, resolving requests and keeping clients and advisors informed of status, next steps, and timelines.

• Partner with Lead Advisors to prepare for client meetings, organize data and materials, document decisions, and coordinate follow-up actions.

• Support the development and maintenance of financial plans based on client goals, cash flow, risk tolerance, retirement needs, and other approved planning inputs.

• Coordinate account openings, transfers, contributions, distributions, beneficiary changes, money movement, and account maintenance within established procedures and authority.

• Prepare, review, submit, and track client documentation and service requests; identify missing information and resolve outstanding items promptly.

• Develop a thorough understanding of each client’s circumstances and surface relevant service or planning needs to the advisory team.

• Maintain complete, timely, and accurate client records in the CRM, financial-planning, reporting, and document-management systems.

• Coordinate with custodians, product partners, and external professionals as appropriate to move client work forward.

• Help improve workflows, templates, checklists, and technology adoption to strengthen quality, consistency, and capacity.

• Remain current on relevant regulatory, tax, planning, investment, and technology developments and follow all firm policies and supervisory procedures.

• Maintain required registrations, licenses, and continuing-education requirements.

Compensation & Benefits

Stratos Wealth Partners New Orleans intends to offer a competitive total rewards package, including a competitive base salary and potential for a merit-based bonus commensurate with experience.

Qualifications & Experience

Required Qualifications

• Relevant experience in the financial services, wealth management or investment advisory business.

• Bachelor’s degree or equivalent combination of education and directly relevant experience.

• Demonstrated ability to manage detailed, deadline-driven client work with accuracy and sound judgment.

• Strong written and verbal communication skills and the ability to explain processes clearly.

• Proficiency with CRM, financial-planning, client-reporting, document-management, and Microsoft Office tools.

• Ability to work independently, collaborate effectively, protect confidential information, and adapt as priorities evolve.

Preferred Qualifications

• Experience supporting affluent or high-net-worth client relationships.

• Active FINRA Series 7 and 63, Series 65 or Series 66

• Experience with LPL Financial platforms and workflows.

• Hands-on experience preparing or updating comprehensive financial plans.

• Evidence of process improvement, technology adoption, or mentoring less-experienced colleagues.