Senior Client Service Associate

Atlantic Group; Boston (MA); Hybrid; USD 75,000 - 115,000; Full time

Job summary

Atlantic Group in Boston, MA is seeking a Senior Client Service Associate to support client relationships and investment operations. You will coordinate transactions, cash movements, and reporting while collaborating with investment and operations teams.

The role emphasizes accuracy, attention to detail, and the ability to mentor junior staff. A Finance/Business/Economics background and 4+ years in financial services are preferred.

Qualifications

• Bachelor's degree in Finance, Business Administration, Economics, or a related field is preferred.
• 4+ years of experience in investment operations, client services, wealth management, or financial services is required.
• Strong understanding of investment transactions, capital calls, cash management, portfolio reporting, and client account operations is required.
• Proficiency in Microsoft Excel, PowerPoint, Outlook, and CRM or portfolio management systems is required.
• Strong analytical, organizational, communication, and problem-solving skills with attention to detail and mentorship abilities are required.

Responsibilities

• Client Account Management: Support client relationships, maintain account records, and coordinate requests with internal teams and external service providers.
• Investment Operations: Process and monitor investment transactions, capital calls, wire transfers, and trade execution activities.
• Portfolio Reporting: Prepare and review client performance reports, account statements, invoices, and investment documentation.
• Transaction Coordination: Work with custodians, fund administrators, and investment teams to ensure accurate and timely transaction processing.
• Compliance & Documentation: Maintain client records, support AML/KYC requirements, and ensure accurate transaction documentation.
• Team Support: Provide guidance to junior team members, improve operational workflows, and support client service initiatives.

Skills

Analytical skills

Communication

Mentoring junior team members

Attention to detail

Education

Bachelor's degree in Finance / Business / Economics

Tools

Microsoft Excel

PowerPoint

Outlook

CRM or portfolio management systems

Job description

Job Overview – Senior Client Service Associate

Compensation: $75,000 – $115,000/year + bonus

Location: Boston, MA

Schedule: Monday to Friday (Hybrid)

Atlantic Group is hiring a Senior Client Service Associate in Boston, MA for our client, supporting investment operations, client account management, and portfolio reporting. This role will coordinate investment transactions, cash movements, capital calls, and client reporting while working closely with investment and operations teams. The ideal candidate brings experience in financial services, investment operations, or wealth management, with strong execution skills and the ability to support junior team members.

Responsibilities as the Senior Client Service Associate

• Client Account Management: Support client relationships, maintain account records, and coordinate requests with internal teams and external service providers.
• Investment Operations: Process and monitor investment transactions, capital calls, wire transfers, and trade execution activities.
• Portfolio Reporting: Prepare and review client performance reports, account statements, invoices, and investment documentation.
• Transaction Coordination: Work with custodians, fund administrators, and investment teams to ensure accurate and timely transaction processing.
• Compliance & Documentation: Maintain client records, support AML/KYC requirements, and ensure accurate transaction documentation.
• Team Support: Provide guidance to junior team members, improve operational workflows, and support client service initiatives.

Qualifications for the Senior Client Service Associate

• Education: Bachelor's degree in Finance, Business Administration, Economics, or a related field is preferred.
• Experience: 4+ years of experience in investment operations, client services, wealth management, or financial services is required.
• Industry Knowledge: Strong understanding of investment transactions, capital calls, cash management, portfolio reporting, and client account operations is required.
• Technical Skills: Proficiency in Microsoft Excel, PowerPoint, Outlook, and CRM or portfolio management systems is required.
• Skills & Attributes: Strong analytical, organizational, communication, and problem-solving skills with excellent attention to detail and the ability to mentor junior team members are required.