Senior Client Partner - New Vertical

Deliveroo; Milano (TX); On-site; USD 73,000 - 107,000; Full time

Benefits offered by this job

Equity award (RSU)

Job summary

Deliveroo is seeking a Senior Client Partner to lead the strategic expansion of the New Vertical segment in Italy. You will head a team of Account Managers and drive commercial growth, working closely with Operations, Marketing and Product to ensure success.

The role emphasizes leadership, analytics and stakeholder management, with opportunities to influence strategy and growth across a fast-growing area of the business.

Qualifications

• 5+ years in commercially focused roles with team management and development responsibility.
• Prior direct people management including goal setting, performance evaluation and team development.
• Experience in Retail, Grocery and/or FMCG sectors is a plus.
• Experience growing commercial performance through effective trading, while delivering on budget and long-term strategy.
• Strong analytical mindset and ability to read commercial data.
• Commercial & Marketing Acumen – knowledge of industry trends and profitability drivers.
• Customer Obsessed – understands customers/partners to build valuable services.

Responsibilities

• Lead and grow a team of Account Managers dedicated to the Grocery and Retail segment.
• Own the commercial results of the segment and define strategy with New Verticals leadership to expand the segment.
• Lead key negotiations with senior partners.
• Collaborate with Marketing & Merchandising to influence business results and customer experience.
• Work with Operations to improve partner outcomes and accelerate growth.
• Lead quarterly planning with HQ Strategy & Finance for forecasting and reporting.
• Partner with New Businesses leadership to deliver high-impact projects.
• Mentor and develop the team and foster a high-performing environment.
• Provide inspiring leadership to energize and grow the team.

Skills

Strategic mindset

People management

Negotiation

Cross-functional collaboration

Analytical skills

Retail / Grocery / FMCG experience

Job description

We are looking for a Senior Client Partner to lead the strategic expansion of the New Vertical segment in Italy. This is an opportunity to take on a leadership role within a fast-growing area of the business.

You are a senior commercial profile with strong experience in people management and development, and you will be responsible for growing a significant part of Deliveroo's New Vertical business by directly leading a team of Account Managers.

The role is primarily commercially focused with a strong people management component, and requires close cross-functional and international collaboration with the Operations, Marketing and Product teams to ensure success.

Responsibilities

• Lead and grow a team of Account Managers dedicated to the Grocery and Retail segment, setting goals, priorities and individual development plans.
• Own the commercial results of the segment, define together with New Verticals Director and other New Verticals leaders the strategy to achieve results and to expand the segment in order to achieve quarterly and yearly goals
• Lead most relevant negotiations and the relationship with most senior stakeholders among our main Partners
• Work closely with Marketing & Merchandising functions to pull the right levers in order to impact business results and ensure highest Customer Experience.
• Collaborate with the Operations to drive efficiencies, improve partner outcomes and accelerate growth of the segment.
• Lead the team's quarterly planning process, working with the HQ Strategy & Finance team to develop accurate forecasting, monitoring and reporting.
• Work closely with the "New Businesses" leadership team and other groups at Deliveroo to deliver high-impact projects.
• Mentor and develop the team, fostering the professional growth of each team member and building a cohesive, high-performing working environment.
• Inspiring Leadership – brings energy, enthusiasm and passion to leading and growing the team, creating a stimulating, unique and enjoyable working environment for all team members.

Requirements

• We ask that you have a strategic mindset, strong analytical skills and people management experience, with a track record of exceeding commercial targets, as well as:
• At least 5 years of experience in commercially focused roles with team management and development responsibility.
• Prior experience in direct people management, including goal setting, performance evaluation and team development.
• Experience in Retail, Grocery and/or FMCG sectors is a plus.
• Experience growing commercial performance through effective trading, while delivering on budget and against a long-term strategy.
• Strong analytical mindset and ability to read commercial data.
• Commercial & Marketing Acumen – deep knowledge of industry trends, competition, best practices, and other factors that affect profitability and business success. Able to rapidly understand how the business operates and what drives profitable growth.
• Customer Obsessed – understands and connects with customers/partners, with the goal of building services and products that serve their best interests.
• Tactical & Strategic – able to think big while also executing on-the-fly, understanding the dynamics, interdependencies and implications of decisions.
• Stakeholder Management – able to engage, inform, and gain the support of a wide range of internal and external stakeholders.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

• Make a visible impact every day Your work directly improves experiences for customers, partners and riders.
• Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.
• Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.
• Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Compensation

National Collective Agreement (CBA): CCNL Commercio e Terziario

Classification Level: Quadro

The total target compensation (OTE - On-Target Earnings, ovvero la retribuzione totale prevista al raggiungimento del 100% degli obiettivi) for this role is €74000 – €93,000 gross per year, of which the base salary range is €63.000 - 75.000. The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.

This position would be eligible for consideration for an equity award grant of restricted stock units on commencement and during the annual pay review cycle. Upon commencement of employment, you would be eligible to be considered for a grant. Thereafter, any further grants would be at the Company's discretion.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!