Senior Client Manager

Brown & Brown; Town of Florida (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health benefits

401k

Employee stock purchase plan (ESPP)

Student loan assistance

Tuition reimbursement

Paid time off

Job summary

Brown & Brown seeks a Senior Client Manager to own strategic relationships across a designated book of public sector clients, delivering comprehensive employee benefit programs.

You will serve as a trusted advisor to executive leadership, oversee multi-year benefits strategies, complex implementations, renewals, and open enrollment, while guiding internal teams to ensure retention and long-term client value.

Qualifications

• 7+ years in employee benefits client services or related senior role.
• Public sector clients experience preferred.
• Florida Life, Health & Variable Annuities 2-15 license or ability to obtain in 90 days.
• Valid Florida driver’s license required.
• Certifications: CEBS, PHR/SPHR, SHRM-CP/SHRM-SCP preferred.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own end-to-end client relationship for designated public sector clients.
• Advise executive leadership on plan design, funding, and compliance risk.
• Maintain senior-level client relationships through proactive communication.
• Lead overall implementation strategy and enrollment execution.
• Manage carrier and vendor relationships and SLAs.
• Collaborate with Analytics, Client Services, Sales, Compliance, and Operations.

Skills

Employee benefits expertise

Public sector benefits

Executive presence

Strategic planning

Client relationship management

Influence decision-making

Education

Bachelor’s degree or equivalent experience

Tools

Florida 2-15 license

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Senior Client Manager to join our growing team. The Senior Client Manager is responsible for the strategic ownership, retention, and growth of a complex book of public sector clients offering comprehensive employee benefit programs, including group medical, dental, vision, pharmacy management, life, disability, and workplace benefits. This role serves as a primary strategic advisor, escalation point, and single point of accountability for assigned clients. The Senior Client Manager leads high-impact initiatives, such as multi-year benefits strategy, complex implementations, renewals, compliance alignment, and open enrollment execution while navigating the regulatory, governance, and political nuances unique to public sector organizations. Success in this role requires deep benefits expertise, strong public sector acumen, executive presence, and the ability to influence decision‑making across diverse stakeholder groups. The Senior Client Manager anticipates client needs, mitigates risk, and drives long‑term value by aligning benefit programs with organizational goals, financial constraints, and workforce strategies.

How You Will Contribute:

• Own the end‑to‑end client relationship for a designated book of public sector clients, with accountability for retention, client satisfaction, and long‑term partnership value.
• Serve as a trusted advisor to executive leadership, benefit committees, and governing bodies by delivering strategic guidance on plan design, funding, compliance risk, and workforce impact.
• Maintain senior‑level client relationships through proactive communication, thought leadership, and disciplined follow‑through.
• Serve as the senior escalation point for complex or high‑risk issues impacting trust, employee experience, timing, or compliance.
• Define and lead overall implementation strategy, including timelines, governance, roles, success metrics, and risk mitigation.
• Facilitate implementation of kickoffs and complex decision‑making sessions involving client leadership, internal stakeholders, carriers, and vendors.
• Lead multi‑year benefits strategy discussions, ensuring solutions align to organizational goals, budgetary realities, and regulatory requirements.
• Anticipate risks, dependencies, and operational challenges; proactively adjust strategies to ensure desired outcomes.
• Own open enrollment strategy and execution, aligning communications, timelines, and enrollment approach to maximize employee understanding and participation.
• Lead carrier and vendor relationship management, holding partners accountable to performance standards, service‑level agreements, and contractual commitments.

Cross‑Functional Leadership

• Partner closely with Analytics, Client Services, Sales, Compliance, and Operations teams to deliver a cohesive, high‑quality client experience.
• Translate data and insights into actionable recommendations for clients and internal teams.
• Contribute to the evolution of best practices, service models, and process improvements across the Client Services function.
• Provide informal guidance and mentorship to client managers as a subject‑matter expert.
• Lead and foster team collaboration enhancing seamless client engagement.

Skills & Experience to be Successful:

• Advanced knowledge of employee benefits programs, including medical, dental, vision, pharmacy, life, disability, and voluntary benefits.
• Strong understanding of public sector benefits environments, governance structures, procurement considerations, and long decision‑making cycles.
• Deep working knowledge of benefits compliance and regulatory frameworks and the ability to apply them strategically.
• Exceptional client relationship management skills, with demonstrated executive presence and credibility.
• Strategic planning and execution capabilities across implementations, renewals, and open enrollment.
• Excellent written and verbal communication skills, with the ability to simplify complex benefits and compliance topics for diverse audiences.
• Ability to influence and guide decision‑making among senior client leaders and cross‑functional internal teams.
• Proven ability to manage complexity, competing priorities, and high‑impact escalations with sound judgment.
• Demonstrated ability to proactively identify risks, opportunities, and improvement areas.
• Commitment to delivering a consistently high‑quality client experience that supports retention and long‑term growth.

Education, Training & Experience Needed

• Bachelor’s degree in Business Administration, Human Resources, Finance, Risk Management, Public Administration, or related field, or equivalent experience.
• 7+ years of experience in employee benefits client services, benefits consulting, brokerage, or a senior client‑facing role.
• Demonstrated success managing complex or high‑value books of business with accountability for retention and strategic outcomes.
• Prior experience serving public sector clients strongly preferred.
• Valid Florida Life, Health & Variable Annuities 2-15 license or the ability to obtain one within the first 90 days of employment is required.
• Valid FL Driver’s license is required.
• Professional certifications strongly preferred:
• CEBS
• PHR / SPHR
• SHRM‑CP / SHRM‑SCP

This position involves primarily office‑based work with regular travel (up to 50%) to client meetings and worksites, sometimes outside standard business hours.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well‑being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.