Senior Client Manager

Marsh Agency; Southfield (MI); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Marsh seeks a Region Market Development leader to manage a portfolio of large client accounts from our Southfield, Michigan office. This hybrid role requires in-office presence at least three days per week and a strategic focus on growth with 5,000+ employee clients.

You will build trusted advisor relationships, lead cross-LOB teams, engage C-suite executives, and drive revenue growth by expanding networks and tailoring solutions across Marsh People & Investments.

Qualifications

• 15+ years of experience in a consulting environment with demonstrated success in client management.
• Strong project management, financial acumen, and communication skills.
• Ability to understand and respond to client business needs, priorities, and industry environments.

Responsibilities

• Manage a portfolio of large/jumbo client accounts (5,000+ employees), ensuring client satisfaction and addressing escalated issues effectively.
• Grow client revenue by establishing internal and external networks and channels with key buyers while generating new business opportunities.
• Develop and maintain process rigor on business development leads, tracking activities, and driving teams toward success.

Skills

Client management

Project management

Financial acumen

Communication skills

Executive engagement

Job description

We are seeking a talented individual to join our Region Market Development team and manage a portfolio of large/jumbo client accounts at Marsh People & Investments. This role will be based in our Southfield office.

You will play a critical role in establishing trusted advisor relationships with our Michigan clients, working with top-tier consulting talent across Marsh's People & Investments Practices and driving revenue growth. This is a hybrid role that has a requirement of working at least three days a week in the office.

We Will Count On You To

• Manage a portfolio of large/jumbo client accounts (5,000+ employees), ensuring client satisfaction and addressing escalated issues effectively.
• Grow client revenue by establishing internal and external networks and channels with key buyers while generating new business opportunities.
• Develop and maintain process rigor on business development leads, tracking activities, and driving teams toward success.
• Navigate internal networks to bring together cross-LOB and Marsh teams to create tailored solutions that meet client needs.
• Collaborate with Marsh People & Investments consultants and thought leaders to design strategic growth plans and engage C-suite executives in client and prospect organizations.

What You Need To Have

• Minimum of 15 years of experience in a consulting environment, with demonstrated success in client management.
• Strong project management, financial acumen, and communication skills.
• Ability to understand and respond to client business needs, priorities, and industry environments.

What Makes You Stand Out

• Experience in engaging with C-suite and senior-level executives across HR, Finance, and IT sectors.
• Proven ability to build and expand buyer hubs, enhancing strategic relationships.
• Strong business acumen and a proactive approach to problem-solving and solution architecture.

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you require an accommodation during the application or interview process, please let us know by contacting [e-mail]

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.