Senior Client Manager

Marsh & McLennan Companies, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 100,000 - 160,000; Full time

Job summary

Join a forward-thinking company as a key player in managing large client accounts. This hybrid role offers the chance to work with top-tier consulting talent while driving revenue growth and establishing trusted advisor relationships. With a focus on collaboration and strategic growth, you will engage with C-suite executives and lead initiatives that shape the future of work. The company values professional development and fosters an inclusive culture, providing opportunities to make a significant impact on clients and communities alike.

Benefits

Professional Development Opportunities

Inclusive Culture

Flexible Work Environment

Health and Retirement Benefits

Qualifications

• Minimum of 15 years of experience in a consulting environment.
• Demonstrated success in client management and project delivery.

Responsibilities

• Manage a portfolio of large client accounts ensuring satisfaction.
• Grow client revenue by establishing networks and generating opportunities.

Skills

Client Management

Project Management

Financial Acumen

Communication Skills

Problem-Solving

Job description

We are seeking a talented individual to join our Region Market Development team and manage a portfolio of large / jumbo client accounts at Mercer. This role will be based in our Philadelphia office.

You will play a critical role in establishing trusted advisor relationships with our Philadelphia clients, working with top tier consulting talent across Mercer's Practices and driving revenue growth. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to :

• Manage a portfolio of large / jumbo client accounts (5,000+ employees), ensuring client satisfaction and addressing escalated issues effectively.
• Grow client revenue by establishing internal and external networks and channels with key buyers while generating new business opportunities.
• Develop and maintain process rigor on business development leads, tracking activities, and driving teams toward success.
• Navigate internal networks to bring together cross-LOB and Marsh McLennan teams to create tailored solutions that meet client needs.
• Collaborate with Mercer consultants and thought leaders to design strategic growth plans and engage C-suite executives in client and prospect organizations.

What you need to have :

• Minimum of 15 years of experience in a consulting environment, with demonstrated success in client management.
• Strong project management, financial acumen, and communication skills.
• Ability to understand and respond to client business needs, priorities, and industry environments.

What makes you stand out :

• Experience in engaging with C-suite and senior-level executives across HR, Finance, and IT sectors.
• Proven ability to build and expand buyer hubs, enhancing strategic relationships.
• Strong business acumen and a proactive approach to problem-solving and solution architecture.

Why join our team :

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Mercer, a business of Marsh McLennan (NYSE : MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [emailprotected] .

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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