Director, Resource Management

Orchestra; Seattle (WA); Hybrid; USD 135,000 - 140,000; Full time

Job summary

Orchestra seeks a strategic Director of Resource Management to build and lead a new enterprise function across the organization. This role partners with HR, Finance, Operations, and Vertical Leaders to create an integrated, data-driven approach to workforce planning, talent deployment, and capacity management.

Success requires experience building new capabilities in complex matrixed environments, plus the executive presence to align diverse stakeholders and drive business growth.

Qualifications

• 10+ years of experience in resource management, workforce planning, operations, or talent deployment within professional services.
• Proven ability to scale resource management capabilities in complex, matrixed environments.
• Strong understanding of staffing models, utilization, forecasting, and profitability.
• Experience partnering with senior leaders and influencing decisions across multiple stakeholders.
• Exceptional communication, relationship-building, and change leadership skills.

Responsibilities

• Build and scale the Resource Management function across the organization.
• Develop scalable processes, governance, and best practices to support agency growth.
• Drive adoption and continuous improvement across teams and stakeholders.
• Forecast staffing needs and align talent supply with client demand and business priorities.
• Optimize full-time, freelance, and contract talent mix to balance flexibility and profitability.
• Identify capability gaps and provide hiring and redeployment recommendations.
• Serve as trusted advisor to agency leaders on workforce planning and capacity decisions.
• Establish governance and data standards for resource management systems, including Kantata.

Skills

Resource management

Workforce planning

Influence leadership

Communication

Cross-functional collaboration

Tools

Kantata

Job description

About Orchestra

Orchestra is a strategic communications and marketing company built for today's complex and fragmented world. From decoding audiences to designing bold strategies, Orchestra integrates people, platforms, and stories that stick to help clients build lasting influence. The company offers programs that span from the highest level strategic business counsel through to tactical execution. Orchestra brings together 700+ people with experience across consumer and lifestyle, technology, nonprofit and philanthropy, real estate, sports, travel, hospitality, and more. Made up of leading firms BerlinRosen, Civitas Public Affairs Group, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward and Small Girls PR. It also launched Brightmode, a talent acquisition firm for communications professionals, and Versus Media Group, a strategy-first political media team. Learn more at www.orchestraco.com.

Target start date: October 2026

About Orchestra

Orchestra is a strategic communications and marketing company built for today's complex and fragmented world. From decoding audiences to designing bold strategies, Orchestra integrates people, platforms, and stories that stick to help clients build lasting influence. The company offers programs that span from the highest level strategic business counsel through to tactical execution. Orchestra brings together 700+ people with experience across consumer and lifestyle, technology, nonprofit and philanthropy, real estate, sports, travel, hospitality, and more. Made up of leading firms BerlinRosen, Civitas Public Affairs Group, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward and Small Girls PR. It also launched Brightmode, a talent acquisition firm for communication professionals, and Versus Media Group, a strategy-first political media team. Learn more at www.orchestraco.com.

People of all backgrounds and abilities are strongly encouraged to apply. Orchestra is committed to building and maintaining a diverse staff, and recognizes that its continued success depends on hiring and retaining high-quality creative professionals with a variety of backgrounds and experiences. Opportunities for advancement exist, and we are committed to helping all staff develop and grow.

Position Summary

Orchestra is seeking a strategic and influential Director, Resource Management to build and lead a newly created enterprise resource management function across the organization.

Partnering closely with HR, Finance, Operations, and Vertical Leaders, this role will establish a more integrated, data-driven approach to workforce planning, talent deployment, and capacity management. The Director will help ensure Orchestra has the right mix of talent, skills, and resources to support client work, new business opportunities, and long-term growth.

Success in this role requires experience building new capabilities within complex, matrixed organizations, along with the executive presence and influence needed to drive alignment across diverse stakeholders.

Key Responsibilities

Build and Scale the Resource Management Function

• Establish and evolve resource management as a strategic capability across the organization.
• Develop scalable processes, governance, and best practices that support agency growth.
• Drive adoption, change management, and continuous improvement across teams and stakeholders.

Workforce Planning & Talent Deployment

• Partner with HR, Finance, and Vertical Leaders to forecast staffing needs and align talent supply with client demand and business priorities.
• Optimize the mix of full-time, freelance, and contract talent to balance flexibility, utilization, and profitability.
• Identify capability gaps and provide recommendations related to hiring, redeployment, and skill development.
• Facilitate cross-functional staffing decisions and serve as an escalation point for complex resource challenges.

Leadership Partnership & Business Performance

• Serve as a trusted advisor to agency leaders on workforce planning and capacity decisions.
• Conduct regular utilization and forecasting reviews with leadership and finance partners.
• Support new business opportunities and evolving client needs through effective staffing strategies.
• Help create high-performing, cross-functional teams that deliver strong client outcomes.

Analytics & Operational Excellence

• Develop reporting and insights related to utilization, forecasting, workload distribution, and capacity management.
• Establish governance and data standards for resource management systems, including Kantata.
• Evaluate existing processes and drive improvements that enhance efficiency, transparency, and scalability.

Role location:

This role will ideally be hybrid in one of our offices (New York, NY, Washington, D.C., Boston, MA, Miami, FL, Seattle, WA, San Francisco, CA, San Diego, CA, Los Angeles, CA), or can be fully remote for the right candidate.

Qualifications

Required

• 10+ years of experience in resource management, workforce planning, operations, or talent deployment within communications, marketing, advertising, consulting, or other professional services organizations.
• Demonstrated success building or scaling resource management capabilities in complex, matrixed environments.
• Strong understanding of staffing models, utilization, workforce forecasting, and profitability.
• Experience partnering with senior leaders and influencing decisions across multiple stakeholders.
• Exceptional communication, relationship-building, and change leadership skills.
• Proven ability to lead through influence rather than direct authority.

Preferred

• Experience with Kantata or similar resource management platforms.
• Experience within multi-brand organizations, shared services environments, or organizations undergoing significant growth or transformation.
• Experience working with both on and off-shore talent teams
• Familiarity with agency financial metrics, including utilization, billability, realization, and revenue forecasting.

WORKING AT ORCHESTRA

Salary range (commensurate with experience and skills): $135,000 - $140,000

Orchestra is the first communications company built for today’s media landscape. Since 2022, it’s acquired nine firms, including: BerlinRosen, Civitas Public Affairs Group, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward and Small Girls PR. It also launched Brightmode, a talent acquisition firm for communication professionals. Learn more at: www.orchestraco.com.

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