Senior Client Leader

Hyperquake; Cincinnati (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Hyperquake, a Cincinnati-based creative strategy and branding agency, seeks a Senior Client Leader to manage client engagements and lead agency teams to deliver projects on-time, on-budget, and on-strategy.

You will be the voice of the client within the agency and ensure outstanding customer service while growing client relationships across multiple campaigns and services in a fast-paced, creative environment.

Qualifications

• 4–7 years of client leadership and project management experience.
• Ability to manage multiple projects with budgets.
• Excellent oral and written communication and presentation skills.
• Strong organizational and leadership abilities.
• Experience managing digital campaigns.
• Ability to build client and agency relationships.

Responsibilities

• Develop project scopes with client leadership, including deliverables, timelines and budget.
• Set up and manage multi-functional projects and track scope through the lifecycle.
• Manage shifts/changes and align all parties.
• Own and manage project budgets and mitigate risks.
• Create internal and client-facing timelines and milestones.
• Plan team assignments based on capacity.
• Identify risks early and solve problems with the team.
• Coordinate vendors as needed for projects.
• Own internal status docs and traffic meetings.
• Lead client meetings and status updates with the leadership team.
• Capture notes and next steps for planned meetings.
• Maintain project financials and conduct final budget reconciliation.
• Identify learnings and process improvements.
• Support growth opportunities and new business pitches.

Skills

Client leadership

Project management

Communication skills

Budget management

Relationship building

Team leadership

Problem solving

Adaptability

Job description

Company Description

Hyperquake is an independent creative strategy, branding, and experience design marketing agency founded in 1986, with locations in Cincinnati, Salt Lake City, and Brooklyn. We specialize in strategic innovation, branded experiences, and scaling organizations for growth, working with companies ranging from small startups to global enterprises. Hyperquake builds ambitious brands and experiences for those eager to activate a vision.

Position Description

Hyperquake Senior Client Leaders are responsible for managing assigned client engagements and leading the Hyperquake agency team to successful completion of all project work. The primary role is to be the voice of the client within the agency, and the voice of the agency with the client. Critical to success, is delivering work on-time, on-budget and on-strategy. Senior Client Leaders will have outstanding project management skills, a solid understanding of effective marketing strategy, and the ability to build great personal and professional relationships internally and externally.

Overview of Role

• Build and manage internal/external creative and production/implementation teams to ensure that projects, client objectives, budgets and schedules are met with excellence in a cost competitive manner.
• Build and manage internal/external creative and production/implementation teams to ensure that projects, client objectives, budgets and schedules are met with excellence in a cost competitive manner.
• Partner with the Client Leadership team to deliver outstanding customer service: continually seek opportunities to increase customer satisfaction and deepen client relationships
• Manage day-to-day client interactions and client expectations
• Ensure clients understand deliverables and progress towards project end goal
• Build lasting client and agency relationships
• Partner with Client Leadership team to deliver work on-time, on-budget and on-strategy
• Plan and manage the flow of the work, key client facing project deliverables including:
• Detailed timelines/project plans, milestones/schedules and tracking documentation ensuring that both the internal and external teams are both aligned and tracking
• Track financials to ensure work is being delivered on budget
• Motivate the internal teams and influence them to accomplish project objectives in a manner that meets or exceeds expectations

Primary Responsibilities

• Partner with the client leadership team to develop project scopes, including approach, deliverables, timelines and budget
• Set-up and manage multi-functional projects and track scope throughout the project lifecycle
• Manage project shifts and changes and ensure all parties are aligned
• Own and manage project budget and partner with all team functional leaders to define project assumptions, communicate project risks and mitigation plans to make sure all work is delivered on budget
• Create and manage internal and client-facing timelines and milestones for all projects owned
• Partner with all team functional leads to plan project team assignments and manage needs based on team capacity and availability
• Work to identify risks on all projects early and provide excellent problem solving skills to resolve potential issues while keeping the team involved
• Work with project team leads to identify and manage vendors for projects on an as-needed basis
• Own all internal status documents and traffic meetings as well as schedule all planned/project internal team meetings
• Partner with client leadership on all client meeting and status needs
• Own process in partnership with client lead to capture all notes, action items, and next steps for planned meetings
• Own management and maintenance of project financials within reporting systems and run reports as necessary to support budget management and progress, including owning the final budget reconciliation at the project close
• Identify project learnings and improvements through post mortems, project wrap summaries or reviews
• Identify and implement new processes that improve team performances and gain efficiencies in internal workflow
• Support and grow current client accounts by listening for extension opportunities on current work and making strategic recommendations that extend the client’s business objectives and long-term goals
• Assist with the evaluation of new business opportunities as needed by Client and Business Leads
• Participate in new business pitches/RFP development with Client and Business Leads

Experience You will Bring

• 4-7 years of professional experience in client leadership, project management in an agency setting.
• Demonstrated ability to manage multiple projects with varying budget requirements in a non-linear environment
• Excellent oral and written communication skills, presentation skills and client relationship building skills
• Strong organizational skills
• Critical thinking and analytical problem solving skills
• Team player who possesses the ability to work well under pressure
• Strong leadership skills and ability to manage a large multi-functional team
• Ability and willingness to adapt to change
• Experience managing digital campaigns