Senior Client Implementation Specialist

Trellis Group; Tennessee; On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) plan

Paid time off

Flexible work environment

Student Debt Forgiveness

Pet Insurance

Job summary

ACA Group is seeking a Senior Client Implementation Specialist to lead on time and on budget deployments of ComplianceAlpha for our financial services clients. You’ll act as SME between clients and ACA product teams, shaping scope, schedules, and deliverables while managing expectations with sponsors and executives.

You will guide workshops, gather requirements, onboard clients to ACA software, and ensure successful configurations, upgrades, and integrations across multiple programs.

Qualifications

• Minimum of five (5) years of experience in SaaS software implementations.
• Experience with Project Management Office operations and governance.
• Bachelor’s Degree in Information Technology, Computer Science, or Accounting & Finance.

Responsibilities

• Function as SME and liaison between clients and product teams.
• Define scope, manage milestones, deliverables, and budgets.
• Lead workshops to define business, process, and data requirements.
• Onboard clients to ACA software and manage feedback.
• Communicate implementation requirements and expectations.

Skills

Project management

Client liaison

Requirements gathering

Education

Bachelor’s Degree in IT/CS/Accounting & Finance

MBA in Project Management

Tools

Microsoft Office

Adobe Acrobat

Job description

Senior Client Implementation Specialist

Location: Chattanooga, TN, US Medford, OR, US Pittsburgh, PA, US Durham, NC, US

Company: ACA Group

The Opportunity

ACA is currently looking for a Project Management Specialist to manage projects related to the implementation and configuration of ACA’s ComplianceAlpha product. This role is a part of the Professional Services team, within our Tech Services division, and oversees system implementations, integrations, and upgrades, and client specific customizations for new and existing clients. The ComplianceAlphaRegTech solutions platform integrates risk and compliance management activities, trade surveillance and monitoring, compliance program testing, and in-depth analytics to help risk and compliance officers simplify and streamline their compliance management responsibilities. ComplianceAlpha is trusted by over 1,200 financial services firms, globally, to help protect and grow their business.

What you’ll do

• Function as a subject matter expert and a liaison between ACA clients and ACA product teams
• Define scope, manage, and lead project activities, milestones, deliverables, resource assignments, project estimates and budgets and change requests
• Identify and proactively drives high quality project deliverables, dependencies, and critical path items – proactively manages changes in project scope
• Controls project deliverables, scope & expectations, and coordinates project progress with sponsors, steering committees, and senior leadership
• Develops and tracks to detailed project plans including schedules, technical and business requirements, cost estimates, resource plans, communication plans, risk mitigation plans, and issue resolution plans
• Lead functional & process requirement workshops with customers to define business, process, functional and data requirements related to compliance
• Work directly with clients to onboard them on to the ACA software products and manage customer feedback
• Communicate and manage internal and external implementation requirements and expectations
• Evaluate process and procedures for inefficiencies, and make recommendations for improvement, and drive them through with stakeholders Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives

To qualify for the role, you must have

• Minimum of five (5) years of experience in SaaS software implementations, project life cycles and software implementation methodologies.
• Experience with Project Manager Office operations (Methodologies creation, project governance, process controls, etc.)
• Bachelor’s Degree (BS/BA) degree in Information Technology, Computer Science, or Accounting & Finance

Ideally, you’ll also have

• MBA with a specialization in Project Management
• Experience working for companies in FinTech, financial services or investment technology

Skills and attributes for success

• Demonstrated professional integrity.
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.
• Ability to exercise discretion and make independent judgments on matters of significance.
• Ability to work well in a fast-paced, small-team environment.
• Ability to work independently, multi-task, and prioritize effectively.
• Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on projects and tasks.
• Dedicated to upholding ACA’s high-quality standards and customer service focus.
• Strong organizational and problem-solving skills with impeccable attention to detail.
• Strong verbal and written communication skills
• Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet

What working at ACA offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

About ACA

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha®technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.