Senior Client Implementation Specialist

ACA Group; Medford (OR); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) plans

Flexible work environment

Student Debt Forgiveness

Pet Insurance

Job summary

ACA Group in Medford, Oregon is seeking a Project Management Specialist to oversee projects related to their ComplianceAlpha product. The role involves managing project scope, deliverables, and client integrations while ensuring alignment with ACA's high standards.

Applicants should have a Bachelor’s Degree in IT or related fields and at least five years of experience in software implementations. The position offers attractive benefits including medical coverage, flexible work options, and unique perks like Student Debt Forgiveness.

Qualifications

• Minimum of five (5) years of experience in SaaS software implementations.
• Experience with Project Manager Office operations.
• Ability to work independently and prioritize effectively.

Responsibilities

• Manage projects related to implementation and configuration of ComplianceAlpha.
• Define scope, manage project activities, deliverables, and budgets.
• Evaluate processes for inefficiencies and make recommendations.

Skills

SaaS software implementations

Project lifecycle management

Communication skills

Organization skills

Problem-solving skills

Education

Bachelor’s Degree in Information Technology, Computer Science, or Accounting & Finance

Tools

Microsoft Office

Adobe Acrobat

Job description

The Opportunity

ACA is currently looking for a Project Management Specialist to manage projects related to the implementation and configuration of ACA’s ComplianceAlpha product. This role is a part of the Professional Services team, within our Tech Services division, and oversees system implementations, integrations, and upgrades, and client specific customizations for new and existing clients. The ComplianceAlphaRegTech solutions platform integrates risk and compliance management activities, trade surveillance and monitoring, compliance program testing, and in-depth analytics to help risk and compliance officers simplify and streamline their compliance management responsibilities. ComplianceAlpha is trusted by over 1,200 financial services firms, globally, to help protect and grow their business.

What you’ll do

• Function as a subject matter expert and a liaison between ACA clients and ACA product teams
• Define scope, manage, and lead project activities, milestones, deliverables, resource assignments, project estimates and budgets and change requests
• Identify and proactively drive high quality project deliverables, dependencies, and critical path items – proactively manage changes in project scope
• Control project deliverables, scope & expectations, and coordinate project progress with sponsors, steering committees, and senior leadership
• Develop and track detailed project plans including schedules, technical and business requirements, cost estimates, resource plans, communication plans, risk mitigation plans, and issue resolution plans
• Lead functional & process requirement workshops with customers to define business, process, functional and data requirements related to compliance
• Work directly with clients to onboard them onto the ACA software products and manage customer feedback
• Communicate and manage internal and external implementation requirements and expectations
• Evaluate processes and procedures for inefficiencies, make recommendations for improvement, and drive them through with stakeholders; perform ad‑hoc work/special projects as necessary to support ACA on various client and internal initiatives

To qualify for the role, you must have

• Minimum of five (5) years of experience in SaaS software implementations, project life cycles and software implementation methodologies.
• Experience with Project Manager Office operations (Methodologies creation, project governance, process controls, etc.)
• Bachelor’s Degree (BS/BA) in Information Technology, Computer Science, or Accounting & Finance

Ideally, you’ll also have

• MBA with a specialization in Project Management
• Experience working for companies in FinTech, financial services or investment technology

Skills and attributes for success

• Demonstrated professional integrity.
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.
• Ability to exercise discretion and make independent judgments on matters of significance.
• Ability to work well in a fast‑paced, small‑team environment.
• Ability to work independently, multi‑task, and prioritize effectively.
• Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on projects and tasks.
• Dedicated to upholding ACA’s high‑quality standards and customer service focus.
• Strong organizational and problem‑solving skills with impeccable attention to detail.
• Strong verbal and written communication skills
• Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet

What working at ACA offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

About ACA

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.