SENIOR CLIENT EXPERIENCE MANAGER - (REMOTE in CHICAGO)

Compass Group; Indiana, South Bend (PA, IN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in food service management is seeking a Senior Client Services Manager to oversee operations and ensure exceptional service delivery. The role involves collaboration with clients, strategic planning, and fostering employee relations. Ideal candidates will have a Bachelor's degree and experience in food service operations, demonstrating strong analytical and communication skills.

Benefits

Medical, Dental, Vision

Life Insurance & AD

Disability Insurance

Retirement Plan

Paid Time Off & Parental Leave

Holiday, Personal Leave

Employee Shopping & Wellness Programs

Discount Marketplace

Identity Theft & Pet Insurance

Commuter Benefits

Qualifications

• 3-5 years of experience managing food service operations.
• Knowledge of food safety, menu planning, and kitchen operations.

Responsibilities

• Drive operational accountability and standardization.
• Collaborate with clients to enhance service delivery.
• Conduct operational audits and implement improvements.

Skills

Communication

Negotiation

Analytical Skills

Customer Focus

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Foodworks

Salary: $85,000 - $90,000 /year

Other Forms of Compensation: 10% FIP

Pay Grade: 13

FoodWorks is a division of Compass Group, the global leader in foodservice management and support services.

At FoodWorks, we are building relationships with top culinary talent in the local market. We partner with local restaurants and food startups, providing operating space in prime locations, sharing our passion for culinary excellence.

We seek friendly, engaging individuals who are ambitious, organized, and creative. Do you have a strong background in the foodservice industry and can confidently communicate your knowledge of the market?

If so, launch your career with FoodWorks!

Job Summary

The Senior Client Services Manager will act as a Single Point of Contact (SPOC), responsible for driving operational accountability, standardization, and sustainability, with a focus on delivering exceptional food service experiences. The Regional Manager will coordinate strategies with regional and account management teams to ensure operations are best in class. This role involves evaluating strategies to maximize client and customer satisfaction, leading to increased account retention. The manager will also foster employee relations, achieve financial goals, implement innovative technology, oversee projects, and plan for growth.

Responsibilities

• Report to the Senior Vice President of the portfolio
• Collaborate with clients and SVP to drive cost savings, retention, and business growth
• Develop transformation plans to enhance service delivery
• Identify opportunities for standardization, SOPs, and technology integration
• Analyze data to measure performance
• Visit units regularly to inspect operations and ensure contract compliance
• Promote a culture of accountability at regional and unit levels
• Monitor performance and implement corrective actions
• Customize programs to meet each account's needs
• Lead safety management and training for staff
• Conduct operational audits and implement improvements for financial and operational performance, ensuring compliance with standards and regulations
• Oversee food service operations, ensuring quality and regulatory compliance
• Develop accurate forecasts for units
• Utilize customer food preference surveys
• Participate in food service and client meetings
• Perform additional duties and projects as assigned

Qualifications

• Bachelor's Degree required
• 3-5 years of experience managing food service operations, preferably in contract foodservice
• Ability to prepare and present complex business reviews
• Experience in Food Service or Hospitality industries
• Knowledge of food safety, menu planning, food cost management, and kitchen operations
• Excellent interpersonal, communication, and negotiation skills
• Strong analytical and decision-making abilities
• Proficiency in Microsoft Word and Excel
• Background in Hospitality and Contract Foodservice
• Innovative, business-minded, and culinary creative
• Self-motivated, organized, and customer-focused

Apply to FoodWorks today!

FoodWorks is a division of Compass Group USA

Learn more about the Compass story

Compass Group is an equal opportunity employer, committed to fair treatment regardless of race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other protected classes.

Qualified candidates must be able to perform essential functions satisfactorily, with or without reasonable accommodations. This job post is not exhaustive; responsibilities and requirements may change based on business needs. We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.

Applications are accepted continuously.

Benefits

• Medical, Dental, Vision
• Life Insurance & AD
• Disability Insurance
• Retirement Plan
• Paid Time Off & Parental Leave
• Holiday, Personal Leave
• Employee Shopping & Wellness Programs
• Discount Marketplace
• Identity Theft & Pet Insurance
• Commuter Benefits
• Employee Assistance & FSA

Foodworks maintains a drug-free workplace. Benefits may vary by location and legal requirements.

For positions in Washington, Maryland, or remote work, click here for paid time off info.

Req ID: 1425540

Foodworks

TARANPREET TANDON