SENIOR CLIENT EXPERIENCE MANAGER - FOOD SERVICE OPERATIONS (REMOTE in CHICAGO)

Compass Group USA; Chicago (IL); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in food service operations is seeking a Senior Client Experience Manager to oversee operational accountability and enhance client satisfaction. This remote role in Chicago involves strategic collaboration, operational audits, and fostering a culture of excellence in food service delivery. The ideal candidate will possess a Bachelor's degree and relevant experience in managing food service operations, with a focus on innovation and client relations.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plans

Paid time off

Parental leave

Wellness programs

Qualifications

• 3-5 years of experience managing food service operations.
• Experience in Food Service or Hospitality industry.
• Knowledge of food safety regulations and menu planning.

Responsibilities

• Drive cost savings, account retention, and business development.
• Analyze data to assess business performance.
• Oversee food service operations and ensure compliance.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Analytical skills

Decision-making abilities

Customer-focused

Education

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

Job description

SENIOR CLIENT EXPERIENCE MANAGER - FOOD SERVICE OPERATIONS (REMOTE in CHICAGO)

Join to apply for the SENIOR CLIENT EXPERIENCE MANAGER - FOOD SERVICE OPERATIONS (REMOTE in CHICAGO) role at Compass Group USA.

Job Summary

The Senior Client Services Manager will serve as a Single Point of Contact (SPOC) and be responsible for successfully driving operational accountability, standardization, and sustainability with a focus on delivering exceptional food service experiences across the portfolio. The Regional Manager coordinates strategies with regional and account management teams to ensure operations are best in class. This role involves evaluating strategies to ensure high client and customer satisfaction, increasing account retention, fostering employee relations, achieving financial objectives, implementing innovative technology, overseeing projects, and planning for future growth.

Responsibilities

• Report to the portfolio Senior Vice President
• Collaborate with clients and SVP to drive cost savings, account retention, and business development
• Develop transformation plans for operations to achieve top-tier service delivery
• Identify opportunities for standardization, SOPs, and technological innovation
• Analyze data and metrics to assess business performance
• Visit units regularly to inspect operations and ensure contract compliance
• Promote a culture of accountability at regional and unit levels
• Monitor operational performance and initiate corrective actions
• Customize programs to meet each account's specific needs
• Lead safety management and ensure safety and training of associates
• Conduct operational audits and implement improvements for financial and operational efficiency
• Oversee food service operations, ensuring compliance with client and regulatory standards
• Develop accurate forecasts for units
• Utilize customer food preference surveys effectively
• Participate in food service committee and quarterly client meetings
• Perform related duties and special projects as assigned

Qualifications

• Bachelor’s Degree required
• 3-5 years of experience managing food service operations, preferably in contract foodservice
• Ability to prepare and present complex business reviews
• Experience in Food Service or Hospitality industry
• Knowledge of food safety regulations, menu planning, food cost management, and kitchen operations
• Excellent interpersonal, communication, and negotiation skills
• Strong analytical and decision-making abilities
• Proficiency in Microsoft Word and Excel
• Background in Hospitality and Contract Foodservice
• Innovative thinking with business and culinary creativity
• Self-motivated, organized, customer-focused, with good listening and presentation skills

Additional Information

We offer comprehensive benefits including medical, dental, vision, life insurance, disability, retirement plans, paid time off, parental leave, wellness programs, and more. FoodWorks is an equal opportunity employer and maintains a drug-free workplace. Applications are accepted on an ongoing basis.