Senior Client Experience Lead

Stagwell Media; Maryland; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

PTO plan

401k program

Parental leave

Pre-tax commuter benefits

Job summary

Stagwell Media in the United States seeks a Senior Manager, Client Experience to lead day-to-day account management, ensuring timely, accurate, and strategically sound outputs while supervising a small team of Associates and Senior Associates.

You will nurture client relationships, translate activity into actionable guidance, QA media plans, and collaborate with Strategy Insights, Analytics, and activation teams to drive performance and client satisfaction.

Qualifications

• 3-5 years of experience in media, marketing, or client account management.
• Experience managing day-to-day client relationships and leading campaign execution.
• Strong organization, attention to detail, and ability to mentor junior team members.

Responsibilities

• Act as the primary day-to-day client contact, leading communications, execution updates, and routine presentations.
• Translate campaign activity and performance into clear, actionable recommendations for clients.
• Develop, QA, and approve media plans with clear strategic rationale aligned to KPIs.
• Oversee reporting and insights delivery to ensure outputs are accurate and timely.

Skills

Client relationship management

Campaign execution

Team leadership

Cross-functional collaboration

Communication & presentation

Budget tracking

Job description

Stagwell Media in the United States seeks a Senior Manager, Client Experience to lead day-to-day account management, ensuring timely, accurate, and strategically sound outputs while supervising a small team of Associates and Senior Associates.

You will nurture client relationships, translate activity into actionable guidance, QA media plans, and collaborate with Strategy Insights, Analytics, and activation teams to drive performance and client satisfaction.