Senior Client Director, GCS-Business Development and Relationship Management (Private Clients)

Cambridge Associates LLC; Boston (MA); On-site; USD 181,500 - 246,800; Full time

Benefits offered by this job

Comprehensive benefits package

Annual performance-based bonus

Job summary

Cambridge Associates LLC in Boston is seeking a Client Director to strengthen and maintain relationships with ultra-high-net-worth clients while driving new business opportunities. This role is pivotal in managing investment portfolios and requires extensive experience in client relationship management and investment consulting.

The ideal candidate will possess strong communication skills and a proven track record of success in related fields. The compensation includes a base salary range of $181,500 to $246,800, along with performance-based bonuses.

Qualifications

• 15+ years in private client relationship management, investment consulting, or wealth management.
• Proven track record in building and retaining client relationships.
• Strong investment acumen with high-net-worth clients.

Responsibilities

• Cultivate private client relationships and drive new business.
• Serve as primary relationship manager, ensuring client satisfaction.
• Mentor associates in client service and business development.

Skills

Client relationship management

Business development

Investment consulting

Communication skills

Project management

Education

Bachelor's degree

Advanced degree

Series 3

CFA/CAIA

Tools

Microsoft CRM Dynamics

Job description

Firm Overview

Cambridge Associates (CA) is a leading global investment firm. CA’s goal is to help endowments & foundations, pension plans, and ultra‑high net worth private clients implement and manage custom investment portfolios that generate outperformance so that they can maximize their impact on the world. Cambridge Associates delivers a range of services, including outsourced CIO, non‑discretionary portfolio management, and investment consulting. Headquartered in Boston, Massachusetts, CA has offices in key markets in North America, the United Kingdom, Europe, Asia, and Oceania. Our worldwide teams ensure our clients benefit from decades of global presence, local expertise, and relationships with the top global investment managers across the world.

Job Description Summary

The Client Director will be an active partner to a dedicated private client investment team in supporting private client relationships. This role is primarily responsible for cultivating, deepening, and retaining client relationships, driving new business, and delivering exceptional service to the team’s ultra‑high‑net‑worth individuals and families. The Client Director will support a Boston‑based investment office for 13 first/second generation family offices across the U.S., Canada, Central America, and Europe, managing portfolios ranging from $300million to over $7billion, with more than $19billion in client assets under management.

Job Description

New Business Development

• Identify opportunities to expand existing client relationships through cross‑selling and deepening service offerings.
• Leverage the investment team’s client network to identify and cultivate new business opportunities.
• Collaborate with the Business Development team to convert qualified leads into new private client relationships.
• Lead the proposal and onboarding process for new clients, ensuring a seamless transition and strong engagement throughout.
• Represent Cambridge Associates at industry events, building the firm’s profile and network within the family office and private client markets.
• Lead negotiations on service scope and fee arrangements.
• Develop and execute pitch strategies, guiding and supporting the investment team throughout the pitch process.
• Provide coaching and constructive feedback to enhance team effectiveness and presentation skills.

Relationship Management & Retention

• Serve as the primary relationship manager for assigned private clients, ensuring high levels of engagement, satisfaction, and long‑term retention.
• Partner closely with the investment team to deliver tailored investment solutions and address client needs proactively.
• Develop and execute comprehensive client engagement strategies, including regular meetings, reviews, and feedback sessions.
• Proactively seek and gather feedback from clients regarding their overall experience with Cambridge Associates, serving as a neutral party.
• Use this input to identify opportunities for improvement and ensure the highest standard of client service.
• Collaborate with the investment and events teams to host quarterly roundtables, fostering client connectivity and deepening relationships.
• Partner with the investment team to build, monitor, and track progress against the annual business plan.

Team Leadership & Collaboration

• Mentor and guide Associate(s) in supporting both client service and business development activities.
• Foster a collaborative environment, sharing best practices and supporting the professional development of team members and other Client Directors.

Performance & Reporting

• Maintain accurate records of client interactions, relationship status, and business development activities in CRM Dynamics.
• Provide regular updates to senior leadership on client retention, new business won, and market feedback.
• Achieve performance targets based on client retention and aggregate net revenue growth.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Series 3 required; CFA/CAIA a plus.
• Minimum 15+ years of experience in private client relationship management, investment consulting, wealth management, or related fields.
• Proven track record of building and retaining private client relationships, as well as winning new business.
• Strong investment acumen and deep understanding of the needs of high‑net‑worth clients; experience with first‑ and second‑generation wealth creators is highly valued.
• Exceptional communication, presentation, and interpersonal skills.
• Strong sense of ownership and accountability; highly organized with excellent project management capabilities.
• Ability to work collaboratively in a team‑oriented environment.
• Willingness to travel as needed.
• Command of Microsoft CRM Dynamics a plus.

Compensation

Base salary range: $181,500 – $246,800. In addition to the listed salary range, this position is eligible for an annual performance‑based bonus and a comprehensive, competitive benefits package. Actual placement within the stated salary range will be determined based on factors such as skills, experience, and qualifications, as well as internal equity.

Equal Employment Opportunity

The firm is committed to the concept and practice of equal employment opportunity and will not discriminate against any employee or applicant on the basis of race, color, religion, age, sex, national origin, sexual orientation, gender identity, disability, or veteran status. It is expected that all employees will follow a similar policy toward their co‑workers.