Senior Client Banking Officer

Pacific Western Bank; Santa Ana (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive health insurance

Paid time off

Job summary

Banc of California is seeking a frontline client services professional to onboard accounts, manage deposits and treasury-related requests for business and consumer clients.

The role requires 1+ year in banking or financial services, knowledge of KYC/CDD, and strong organizational skills. You will collaborate with multiple departments to process complex requests, ensure accuracy, and deliver responsive service in a fast-paced environment.

Qualifications

• Minimum 1 year of client services experience.
• 1-3 years in Banking or Financial Services.
• Experience with Know Your Customer/Customer Identification Programs.
• Knowledge of consumer and business account types and documentation.
• Strong organizational and interpersonal skills.

Responsibilities

• Onboards business and consumer depository products and services.
• Completes Treasury Management set-up forms for TM products.
• Maintains deposit accounts and processes supersede requests.
• Gathers and validates CDD/KYC information.
• Provides clients with detailed information on depository and TM products.
• Handles wire transfers and transactions up to authority limits.
• Resolves complex inquiries with sound judgment and precedents.
• Coordinates across departments to fulfill client requests.
• Identifies cross-sale opportunities to support client banking needs.
• Ensures compliance with policies and regulatory requirements.

Skills

Client services

Banking experience

Know Your Customer

Regulatory knowledge

Communication skills

Time management

Team collaboration

Education

High School diploma or equivalent

Job description

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best. Together we win!

THE OPPORTUNITY

Responsible for providing a full range of best in class professional servicing and fulfillment duties to both internal and external clients. Performs a variety of operational functions including, but not limited to, onboarding new deposit accounts and treasury products and services for both consumer and business clients with varying degrees of complexity. Handles incoming calls and emails regarding account inquiries from clients and business partners, and ensures daily transactions are processed accurately and efficiently. Consistently applies sound decision making techniques pertaining to inquiries, approvals and requests. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU’LL MAKE A DIFFERENCE

• Onboards Business and Consumer depository products and services.
• Completes Treasury Management (TM) set-up forms to enable TM products and services for business clients.
• Fulfills various types of deposit account maintenance and supersede requests.
• Gathers, completes and validates for accuracy – CDD/KYC requirements and forms to support depository and TM services.
• Provides clients with detailed information about their depository and/or TM products and services.
• Responsible for transaction and wire requests up to prescribed authority limits.
• Processes, solves, and answers complex customer inquiries, transactions, or problems while using sound judgment and experience, based on precedent, example, reasonableness or a combination of these.
• Works daily requests and performs account maintenance, reviews transactions, related documents, verifies work, processes, reconciles, approves routine and complex transactions, and obtains appropriate approvals (i.e. Wire Transfers, Exception Item Processing, Non-Post, Fraud Alerts, Research, Adjustments, Stop Payments, Debit Cards, Mobile Capture Limits, RDC, etc.).
• Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow-through with clients and frontline staff.
• Actively seeks cross-sale opportunities to support clients banking needs.
• Communicates directly with clients and/or Business Units to ensure accurate completion of requests and resolves issues by navigating the bank’s various departments on the client’s behalf.
• Collaborates with business partners, works with Legal, BSA and other internal business partners to solve unique setup requests.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

WHAT YOU’LL BRING

• A minimum of 1 year of client services experience required.
• 1-3 years of Banking or Financial Services experience required.
• Experience in complying with Know Your Customer/Customer Identification Programs
• Knowledgeable of consumer and business account types and document requirements.
• Knowledge of regulations.
• Strong organizational and time management skills as well as oral, written and interpersonal skills.
• Ability to develop rapport with clients, peers and partners.
• Ability to adapt well to change, work independently and in a group, understand and apply oral and/or written instructions, understand, remember and communicate routine information, understand complex problems and be able to collaborate and explore alternative solutions.
• Ability to make decisions that have moderate impact on the immediate work unit.
• Ability to organize thoughts and ideas into understandable terminology.
• Must be able to organize and prioritize work schedule on a short-term and long-term basis.
• Ability to complete routine forms, letters and/or conduct routine oral communication.
• Ability to make informal presentations.
• High School diploma or equivalent required

HOW WE’LL SUPPORT YOU

• Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
• Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long- term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

SALARY RANGE

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to t heir actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.