Senior Client Advisor - Short Hills

FERRAGAMO USA INC; Short Hills (NJ); On-site; USD 29,000 - 32,000; Full time

Job summary

Ferragamo USA Inc. in Short Hills, New Jersey, is seeking a Senior Client Advisor to deliver exceptional service and craft a hand-crafted client experience.

You will develop and nurture loyal relationships, mentor teammates, and drive sales through CRM-driven engagement while maintaining knowledge of product and brand.

This role requires strong English communication, a client-focused mindset, and the ability to work on a team with a luxury brand that values elegance and craftsmanship.

Qualifications

• A caring and intuitive Senior Client Advisor with a passion for style.
• Strong client-focus and ability to build emotional connections.
• Storytelling ability and skill in asking engaging questions.
• Computer knowledge to track inventory.
• Proficient English language skills; second language preferred.
• Strong interpersonal and communication skills with clients, peers and management.
• Ability to multi-task and work in a team with initiative.

Responsibilities

• Demonstrate active leadership on the selling floor to drive sales and team objectives.
• Collaborate with peers to achieve results with authenticity and best practices.
• Maintain a positive work environment through teamwork and collaboration.
• Support operations by stocking designated areas on the selling floor and in the stock room.
• Transform client experiences into memorable moments with a hand-crafted approach.
• Cultivate long-term client relationships via personalized connections and CRM engagement.
• Promote cross-selling and ensure brand knowledge guides customer interactions.

Skills

Customer service

CRM

Team leadership

Luxury brand knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Short Hills, NJ, US

3 days ago Requisition ID: 2782

Salary Range: $21.00 To $23.00 Hourly

OUR HERITAGE AND PASSION TO EMPOWER YOUR TALENT AND CREATIVITY

Salvatore Ferragamo S.p.A. is the parent Company of the Salvatore Ferragamo Group, one of the world's leaders in the luxury industry and whose origins date back to 1927.

Under the creative direction of Maximilian Davis, FERRAGAMO is re-envisioning it’s Italian house by providing a bold new cool perspective on elegance and luxury. From the uniqueness and exclusivity of our creations, along with the perfect blend of style, creativity and innovation enriched by the quality and superior craftsmanship of the 'Made in Italy' tradition, we continue to be household for all leather goods and ready to wear.

With over 4,200 employees and a network of 650 mono-brand stores, the Ferragamo Group operates in Italy and worldwide through companies that allow it to be a leader in the European, American, and Asian markets. In the United States, the Company operates over fifty of its own retail stores and distributes its products through high end wholesale distribution channels.

We are currently looking for a Senior Client Advisor at our Short Hills location.

The Senior Client Advisor provides excellent and specialized customer service by creating emotionally enriched relationshipswith clients; developing and nurturingmeaningful and loyal client relationships thorough personal connections and CRM initiatives; manages and drives sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance; builds and maintains relationships with fellow advisors by instilling a sense of belongingand a positive,forward thinking mindset; is amentor to the team by proactively offering insights, reflections and experiences to your colleagues.

The Responsibilities

• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.


• Collaborate with peers to drive results and pave the way for the team throughauthenticity, empathy, and best practices


• Actively creates a positive work environment through teamwork andcollaboration.


• Assist operations team by maintaining stock of designated area on selling floor and in stock room

Customer Centricity

• Transform each client experience into magical moments by creating a hand-crafted experience and engage in the selling ceremony.


• Cultivate a long-term authentic bond with clients through personalized connection by making them feel the experience is truly about them.


• Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge.


• Promote cross selling to increase UPT sales metrics.


• Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.

Agility

• Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the client.


• Sales—in person, telephone, email, etc.—which includes having the physical ability to wait on customers and fit them properly with shoes and ready to wear.


• Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards.


• Takes an aggregate approach to identify and recommend merchandise across all channels.

The Qualifications

• A caring and intuitive Senior Client Advisor with a passion for style


• Acting and thinking first of the client and their experience, having an in-depth knowledge of the desires, needs and expectations of luxury clients.


• Being a master of storytelling and the art of asking engaging questions.


• Computer knowledge to track inventory.


• Proficient English language skills; knowledge of second language preferred.


• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.


• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

Schedule

• Regular and reliable attendance, normally 5-days a week


• Full time schedule (37.5 hours); Part-time schedule (20-29 hours per week)


• Required to work a variety of hours, which may include mornings, evenings, and weekends, based on store needs

Equal Employment Opportunity Statement

Ferragamo USA Inc. and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.

Disability Accommodation

Ferragamo is committed to providing reasonable accommodation to applicants and employees with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.