Senior Client Advisor - Michigan Avenue

Brobston Group; Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Gucci in Chicago is seeking a Senior Client Advisor to support the Store Director and Team Manager in driving sales results, training, and daily store operations. You will lead by example, nurture client relationships, and promote Gucci values on the floor.

In this role you will develop your team, ensure top-tier customer experiences, and uphold Gucci visual standards while managing merchandising and floor coverage during shifts. This position requires flexibility for evenings and weekends.

Qualifications

• Sales management experience in luxury or related retail environment.
• Bachelor’s degree preferred.
• Proven ability to drive positive customer experiences and loyalty.
• Ability to manage multiple priorities in a fast-paced setting.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong business acumen and industry awareness.
• Excellent verbal and written communication.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Supervise and guide Client Advisors to achieve sales targets.
• Coach in real time with Team Manager to meet goals.
• Support development and growth of team members.
• Ensure onboarding and training aligned with Gucci brand standards.
• Maintain product knowledge and Gucci heritage.
• Lead store operations during shifts and manage floor coverage.

Skills

Sales leadership

Customer service

Microsoft Office

Flexibility to work retail schedule

Education

Bachelor’s Degree in related field

Job description

Role Mission

As a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.

You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.

Key Accountabilities

Team

• Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;
• Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;
• Assist in the development and growth within your team;
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.

Client

• Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
• Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;
• Attract new clients by being a Brand Ambassador through networking within the community;
• Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.

Operations

• Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
• Support the daily operations of the store when management is not present;
• First point of contact should a difficult client issue arise.

Key Requirements

• Sales management experience in retail, luxury retail, or service-related industry preferred;
• Bachelor’s Degree in a related field is preferred;
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
• Ability to manage competing priorities in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Passion for the Fashion Industry;
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Work Authorization

Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [e-mail] (mailto:[e-mail]).

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M/D/F/V