Senior Client Advisor - Lenox

Brobston Group; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Gucci is seeking a Client Advisor Leader in Atlanta to supervise Client Advisors on the selling floor and drive top performance with a customer-centric approach. You will partner with store leadership to coach, train, and develop teams while ensuring brand standards and exceptional service.

The role demands luxury retail experience, strong communication, and the flexibility to work retail hours, including evenings and weekends, to support a premier client experience.

Qualifications

• Sales management experience in luxury retail or service industry.
• Bachelor's Degree preferred.
• Proven ability to drive positive customer experiences and loyalty.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.

Responsibilities

• Provide supervision and guidance to Client Advisors on the selling floor to deliver high performance.
• Partner with Team Manager to support real time coaching and feedback to achieve business goals.
• Assist in the development and growth within your team.
• Ensure a consistent onboarding experience for Client Advisors and collaborate on training with store management.

Skills

Sales leadership

Customer service

Brand ambassador

Communication

Organizational skills

MS Office

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Key Accountabilities

• Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;
• Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;
• Assist in the development and growth within your team;
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.

Client

• Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
• Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;
• Attract new clients by being a Brand Ambassador through networking within the community;
• Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.

Operations

• Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
• Support the daily operations of the store when management is not present;
• First point of contact should a difficult client issue arise.

Key Requirements

• Sales management experience in retail, luxury retail, or service-related industry preferred;
• Bachelor's Degree in a related field is preferred;
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
• Ability to manage competing priorities in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Passion for the Fashion Industry;
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Work Authorization

Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [e-mail] (mailto:[e-mail]).

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M/D/F/V