Senior Client Advisor (Highland Park)

Moncler; Dallas (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Moncler is seeking a Client Advisor who embodies the brand values and delivers exceptional luxury experiences. You will welcome every client, build long-term relationships through personalized service, and use clienteling to anticipate needs and drive store performance.

Reporting to the Client Advisor Manager or Store Manager, you will stay informed on Moncler's collections and promotions, maintain impeccable service standards, and collaborate with teammates to ensure a seamless, elevated client

Qualifications

• Welcome every client and deliver an exceptional luxury experience
• Build long-term client relationships through personalized service and proactive engagement
• Understand and anticipate client needs and recommend products and services to enhance the experience

Responsibilities

• Foster collaboration and teamwork within the store
• Deliver exceptional luxury experiences and embody Moncler's Client Promise
• Achieve and exceed individual sales goals and performance metrics
• Maintain knowledge of Moncler collections, promotions, and brand heritage
• Process sales transactions, omnichannel services, and after-sales requests
• Uphold Moncler standards of grooming, professionalism, and conduct
• Support inventory, merchandising, and store operations

Skills

Clienteling

Luxury customer service

Communication

Job description

Company

We are Moncler. The brand of extraordinary.

Overview

We are Moncler. The brand of extraordinary.

At the intersection of luxury, culture, and performance, Moncler creates elevated products and experiences that inspire our clients and redefine modern luxury. Guided by our purpose, “to unleash the extraordinary in everybody,” and our core values—Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow—we bring passion, creativity, and excellence to everything we do.

Joining Moncler means becoming part of a dynamic retail environment where style, service, and human connection come together—and where you have the opportunity to grow, contribute, and make an impact.

Position

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in every interaction. Reporting to the Client Advisor Manager or Store Manager, the Client Advisor delivers exceptional luxury experiences by creating a welcoming environment, understanding each client’s needs, cultivating long-term relationships, and contributing to individual and store performance goals.

Your Impact

Team

• Foster a collaborative, inclusive, and respectful team environment by actively supporting colleagues and contributing to the overall success of the store.
• Participate in store initiatives, meetings, training sessions, and daily operations while demonstrating flexibility and teamwork.
• Communicate openly and professionally with colleagues and management.
• Act as a positive Brand Ambassador by embodying Moncler’s values and contributing to a culture of excellence.

Client

• Welcome every client and deliver an exceptional luxury experience consistent with the Moncler Client Promise and Client Experience standards.
• Build long-term client relationships through personalized service, meaningful engagement, and active clienteling.
• Understand and anticipate client needs and recommend products and services that enhance the overall experience.
• Develop new client relationships while strengthening existing relationships through proactive outreach and follow-up using approved clienteling tools.
• When applicable, utilize bilingual or multilingual communication skills to support an international client base and provide a seamless luxury experience.

Business

• Achieve and exceed individual sales goals and key performance indicators, including ADT, UPT, data capture, repurchase rate, conversion, and other business metrics.
• Monitor individual performance and proactively adjust selling strategies to maximize results while maintaining an exceptional client experience.
• Maintain expert knowledge of Moncler collections, products, services, seasonal initiatives, and brand heritage.
• Support the achievement of store sales, profitability, and performance objectives.
• Remain informed of current business priorities, promotions, and product availability.

Operations

• Follow all Company policies, operational procedures, loss prevention protocols, and compliance standards.
• Accurately process sales transactions, special orders, omnichannel services, repairs, charge sends, holds, and after-sales requests.
• Support inventory preparation, cycle counts, stock organization, and annual physical inventories, as required.
• Maintain visual merchandising standards and ensure the sales floor reflects Moncler’s brand expectations.
• Maintain store organization, cleanliness, and operational excellence throughout the day.
• Protect confidential Company and client information.
• Uphold Moncler’s standards of grooming, professionalism, integrity, and conduct.
• Adapt to changing business priorities while maintaining a client-first mindset.