Client Advisor (King of Prussia)

Moncler Group; King of Prussia (PA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid holidays

Paid vacation

Employee discounts

Retirement plan

Job summary

Moncler Group in King of Prussia, PA, is seeking a Client Advisor to deliver exceptional luxury experiences by welcoming clients, understanding needs, and cultivating long-term relationships. You will act as a Brand Ambassador, delivering the Moncler Client Promise and maintaining product knowledge and service standards.

You will join a dynamic team, drive sales, and contribute to store performance through clienteling, events, and cross-channel service while upholding Moncler’s values and brand

Qualifications

• Two years of luxury retail or other client-focused experience.
• Experience serving international or multilingual clientele preferred.
• Proven ability to achieve sales goals while delivering exceptional client experiences.

Responsibilities

• Foster a collaborative, inclusive, and respectful team environment and support store success.
• Welcome every client and deliver a luxury experience consistent with Moncler standards.
• Build long-term client relationships through personalized service and proactive outreach.
• Develop new client relationships while strengthening existing ones through clienteling tools.
• Utilize bilingual/multilingual communication to support an international client base.

Skills

Luxury retail

Clienteling

Multilingual communication

Interpersonal skills

Organizational skills

POS systems

Microsoft Office

Tools

POS systems

Clienteling apps

Microsoft Office

Job description

Overview

We are Moncler. The brand of extraordinary.

At the intersection of luxury, culture, and performance, Moncler creates elevated products and experiences that inspire our clients and redefine modern luxury. Guided by our purpose, “to unleash the extraordinary in everybody,” and our core values—Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow—we bring passion, creativity, and excellence to everything we do.

Joining Moncler means becoming part of a dynamic retail environment where style, service, and human connection come together—and where you have the opportunity to grow, contribute, and make an impact.

Position

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in every interaction. Reporting to the Client Advisor Manager or Store Manager, the Client Advisor delivers exceptional luxury experiences by creating a welcoming environment, understanding each client’s needs, cultivating long-term relationships, and contributing to individual and store performance goals.

Your Impact

Team

• Foster a collaborative, inclusive, and respectful team environment by actively supporting colleagues and contributing to the overall success of the store.
• Participate in store initiatives, meetings, training sessions, and daily operations while demonstrating flexibility and teamwork.
• Communicate openly and professionally with colleagues and management.
• Act as a positive Brand Ambassador by embodying Moncler’s values and contributing to a culture of excellence.

Client

• Welcome every client and deliver an exceptional luxury experience consistent with the Moncler Client Promise and Client Experience standards.
• Build long-term client relationships through personalized service, meaningful engagement, and active clienteling.
• Understand and anticipate client needs and recommend products and services that enhance the overall experience.
• Develop new client relationships while strengthening existing relationships through proactive outreach and follow-up using approved clienteling tools.
• When applicable, utilize bilingual or multilingual communication skills to support an international client base and provide a seamless luxury experience.

Business

• Achieve and exceed individual sales goals and key performance indicators, including ADT, UPT, data capture, repurchase rate, conversion, and other business metrics.
• Monitor individual performance and proactively adjust selling strategies to maximize results while maintaining an exceptional client experience.
• Maintain expert knowledge of Moncler collections, products, services, seasonal initiatives, and brand heritage.
• Support the achievement of store sales, profitability, and performance objectives.
• Remain informed of current business priorities, promotions, and product availability.

Operations

• Follow all Company policies, operational procedures, loss prevention protocols, and compliance standards.
• Accurately process sales transactions, special orders, omnichannel services, repairs, charge sends, holds, and after-sales requests.
• Support inventory preparation, cycle counts, stock organization, and annual physical inventories, as required.
• Maintain visual merchandising standards and ensure the sales floor reflects Moncler’s brand expectations.
• Maintain store organization, cleanliness, and operational excellence throughout the day.
• Protect confidential Company and client information.
• Uphold Moncler’s standards of grooming, professionalism, integrity, and conduct.
• Adapt to changing business priorities while maintaining a client-first mindset.
• Perform additional responsibilities and projects as assigned to support business needs.

Qualifications

Work Experience

• Minimum of two years of luxury retail, premium retail, hospitality, or other client-focused experience.
• Experience serving international or multilingual clientele is strongly preferred.
• Demonstrated ability to achieve sales goals while delivering exceptional client experiences.

Core Skills and Attributes

• Passion for luxury retail, fashion, and creating exceptional client experiences.
• Strong interpersonal, communication, and relationship-building skills.
• Client-centric mindset with the ability to build trust and cultivate long-term relationships.
• Collaborative approach and positive, team-oriented attitude.
• Strong organizational skills and the ability to prioritize in a fast-paced retail environment.
• Professional presentation and demeanor consistent with a luxury brand.
• Dependable, punctual, adaptable, and results-oriented.
• Comfortable using retail technology, POS systems, clienteling applications, Microsoft Office—including Word, Excel, and Outlook—and mobile communication tools.
• Bilingual or multilingual skills are preferred where relevant to the store’s client base.

Moncler will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law, unless doing so would result in an undue hardship.

Compensation & Benefits

The pay range for this position is $22.00 to $24.00 per hour. In addition to the hourly rate, this position is eligible to earn commission.

In addition to competitive pay and commission eligibility, the hired candidate will be eligible for a comprehensive benefits package that includes medical, dental, and vision coverage; short- and long-term disability; paid parental leave; seven paid holidays; up to ten days of paid vacation; four personal days; employee discounts; and a retirement plan with employer contribution.

Where required by applicable law, Moncler provides a reasonable estimate of the hourly rate range for this position. This range reflects the Company’s good-faith estimate at the time of posting and may vary based on factors including, but not limited to, business needs, experience, skills, and qualifications. For roles where pay disclosure is not required, compensation will be determined based on the same factors and discussed during the hiring process.

Background Check

Final candidates will be subject to a background check in accordance with applicable laws. Applicants are encouraged to provide a complete and accurate employment history throughout the application process.

Moncler Group is an equal opportunity employer committed to fostering an inclusive and diverse workplace.