SENIOR CLERK-EINSTEIN

3000 Montefiore Medical Center; New York (NY); On-site; USD 39,000 - 45,000; Full time

Job summary

Montefiore Medical Center in Bronx, NY seeks a Senior Clerk for the Department of Orthopaedics. The role greets patients at the front desk, handles arrival/check-out, collects co-pays, posts charges, and schedules follow-up appointments.

Responsibilities include insurance verification, referrals, and documentation in the C-EMR system. The position requires a High School Diploma and clerical experience, with strong computer skills and excellent customer service.

Qualifications

• High School Diploma or equivalent.
• Excellent computer skills with the ability to navigate multiple medical systems.
• Knowledge of medical terminology.
• Ability to operate automated office equipment and PC-based software.
• Superb customer relations skills and communication techniques.

Responsibilities

• Greet patients and perform arrival and check-out procedures.
• Notify physician support staff that the patient has arrived.
• Enter charges and schedule follow up appointments.
• Perform insurance verification for patients not yet verified.
• Collect referrals or authorization numbers as required by insurer.
• Reconcile patients arrived vs. charges posted in billing system.
• Inform patients of current charges and arrange payments.
• Screen and respond to telephone inquiries.
• Document patient encounters in C-EMR, phone notes, and pharmacy information.
• Document and scan medical documents into C-EMR.
• Assist all patients at all times.
• Arrange transportation for patients as needed.

Skills

Customer service

Medical terminology

PC skills

Office equipment

Education

High School Diploma

Tools

C-EMR

Job description

Location: Bronx, New York

Department: ORTHO SRG - Metro A OPS

Bargaining Unit: 1199

Work Shift: Day

Work Days: MON-FRI

Scheduled Hours: 9:30 AM-6 PM

Scheduled Daily Hours: 7.5 HOURS

Hourly Rate: $29.94

The “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates. For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

The Senior Clerk for the Department of Orthopaedics greets the patients at the front desk, performs arrival and patient check out procedure. Collect co-pays, posts charges and schedules follow up appointments. Provides the highest level of customer service to all visitors, patients, and guests. Performs diversified and complex clerical duties. Prioritizes assignments and organizes functions to insure effective clerical procedures. May have work leader responsibilities.

RESPONSIBILITIES

• Greet patients and perform arrival and check-out procedures.
• Notifies physician support staff that patient has arrived.
• Enter charges and schedule follow up appointments.
• Performs insurance verification on all patients who have not already been verified.
• Collects referrals or authorization numbers where required by insurance carrier.
• Reconciles patients arrived vs. charges posted in billing application.
• Informs patients of current charges and outstanding balance and arranges for full or partial payments.
• Screens and responds to telephone inquiries.
• Knowledge of customer relations skills and communication techniques required to interact effectively with all patients.
• Responsible for scheduling all diagnostic test for patients that do not require authorizations.
• Responsible for documenting patient encounters into C-EMR, phone notes, pharmacy information and any other pertinent informatin required.
• All medical documents including patient referrals and insurance information will be scanned into C-EMR.
• Responsible for assisting all patients at all times.
• Responsible for scheduling transportation for patients as needed.
• Completion of all alerts, and flags in C-EMP will be processed in a timely fashion.
• Provide necessary coverage to the other Orthopaedic sites when needed.

Schedule - Monday-Friday 9:30 AM-6 PM, Weekends required based on operational needs. Based on Operational needs this position may require coverage at other Orthopediac locations.

REQUIREMENTS

• High School Diploma or equivalent, One year clerical experience.
• Excellent computer skills with the ability to navigate the internet and multiple medical systems simultaneously.
• Knowledge of medical or equally complex terminology.
• Ability to operate automated office equipment and utilize PC based software for office applications.
• Superb customer relations skills, and knowledge of communication techniques required to interact effectively with elderly patients.

Since its inception in 1884, Montefiore’s mission has been to heal, to teach, to discover and advance the health of the communities we serve. Montefiore's state-of-the-art facilities include the internationally-recognized Children’s Hospital at Montefiore and our Notable Centers of Excellence - Montefiore Einstein Center for Cancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation. Combined with a growing number of locations for primary and specialty care throughout the Bronx and Westchester County, Montefiore is the ideal organization to apply and hone your expertise. An assortment of insurance products and discount programs through Voluntary Benefits. Check out our comprehensive benefits available to you when you join our outstanding team! To heal, to teach, to discover and to advance the health of the communities we serve. To be a premier academic medical center that transforms health and enriches lives.

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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