SENIOR CLERK - 64029320

State of Florida; Sarasota (FL); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

County car provided

Travel expenses compensated

Résumé du poste

State of Florida is seeking an Immunization Program Clerk to be the first point of contact for clients in the Sarasota Immunizations Clinic. You will perform check-in/check-out duties, data entry in FL SHOTS and HMS, verify insurance, and assist with vaccination workflow.

The role requires accurate records, strong customer service, and the ability to coordinate with nursing staff. Occasional travel to North Port may be required.

Qualifications

• Customer Service: outstanding in-person and telephone customer service skills.
• Technical Skills: proficient in data entry and can quickly learn new software systems.
• Problem-Solving: creative problem-solver who can organize workload to meet deadlines.
• Medical Knowledge: skills in medical coding, insurance billing, and managing financial transactions.

Responsabilités

• Acts as check-in clerk for Adult, Children’s and Travelers' Immunizations clinic; registers clients in FL SHOTS and HMS and activates records.
• Verifies/updates client address and phone number at every check-in.
• Verifies health insurance coverage and updates demographics in HMS for every client at check-in.
• Screens pediatric clients to determine eligibility for Vaccines for Children (VFC) program and notes eligibility on screening form.

Connaissances

Customer Service

Technical Skills

Problem-Solving

Medical Knowledge

Formation

Valid driver's license

Description du poste

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

We're looking for a highly organized and detail-oriented Immunization Program Clerk to join our team. In this critical role, you'll be the first point of contact for clients, playing a vital part in ensuring the smooth operation of our immunization program.

This is a challenging and demanding clerical position working for Florida Department of Health - Sarasota County, in the Immunizations Clinic, stationed primarily at the Ringling site, but at times working at the North Port site if requested to do so. (County car provided, or travel expenses compensated if no car avalable). The Incumbent reports to the Medical Unit Supervisor-SES, with direct oversight of the team lead on site.

I. Acts as check-in clerk for the Adult. Children's and Travelers' Immunizations clinic to whit± (s)he is assigned, according to FDOH Guidebook and DOH — Sarasota Immunizations Manual.

A. Accurately registers clients in FL SHOTS and Health Management System (HMS) and activates the client records.

B. Verifies and updates the client's address and telephone number at every check-in

C. Verifies health insurance cnverage through Change Healthcare, FLMMIS, Availity and/or ottw sources; updates insurance information and demographics status reason in HMS for even' client at every check-in.

D. Screens each pediatric client upon intake to determine eligibility for Vaccines for Children (VFC) program: prominently denotes correct program eligibility on screening form before giving it to nursing staff.

II. Acts as a check-out cterk/cashier for the Adult. Children's and Travelers Immunizations dinic to which (s)he is assigned. according to FOOH Guidebook and DOH — Sarasota Immunizations Manual.

• Obtains dent signature on ABN form(s) and/or TransactRX daim form(s) to submit the claim for the vaccines provided to the client's insurance plan.
• Submit all Medicare part D claims via TransactRX for vaccines provided.
• Coltects payrnent for co-pays. deductibles and non-insurance covered irnmunization services, including Tuberculosis tests and laboratory tests
• Accurately uülizes the credit card machine and handles checks and cash transactions efficiently and without error, assessing correct charges, providing clients with appropriate change and correct receipt.
• Reconciles cash receipts against monies collected. Prepares the daily deposit accurately. following each step Of the procedure as outlined by Fiscal.
• Follows internal cash handling processes and those outlined in the DOH Policy (DOHP) 57.07-10.

Ill. Performs a variety Of data entry and clerical duties according to DOH policies and directives.

• Scans and attaches clinical and billing documents to the client's HMS account.
• Searches electronic files, examines client records, and contacts other health care providers if necessary to determine immunization status.
• Enters immunization data into FL SHOTS vaccine registry and completes with precision all immunization documentation.
• Receives and screens phone calls, answering before the call goes to voicemail if possible.
• Provides callers with general information on immunizations, clinic schedules and services.
• Refers callers to other resources. including to nurses when appropriate.
• Retrieves and responds to voicemail messages.
• Makes appointment reminder calls. Makes initial and return appointments for adults, travelers, and children, in person and on the phone.
• Takes complete and accurate information from callers to facilitate nursing assessment of vaccine needs and to obtain insurance authorization if applicable.
• Accesses school board on-line records systern as needed to help complete immunization records with missing data, if indicated.

IV. Performs support duties for both regularly scheduled and outreach Immunizations Clinics according to the CHD Guidebook and the FDOH-Sarasota Immunizations Manual.

• Operates and utilizes with accuracy a variety of standard business and office equipment including personal computer, copier, scanner and related equipment.
• Accesses e-mail at least 2-3 times daily and is responsible for acting in accordance With information contained therein, particularly those e-mails from the agency administrator, division director. supervisor andlor DOH.
• Provides parent/child with copy of immunization record and or Immunization Certificate for daycare or school entry as needed.
• Assists in the education of clients and family members about the importance of immunizations and adhering to Centers for Disease Control (CDC) schedules, provides outstanding customer service. going beyond what is required, with all clients. teammates and other co-workers, vendors, interagency contacts, and the public at large.
• Attends team meetings, staf meetings, and DOH-Sarasota General Staff meetings, and participates in staff development activities when appropriate.
• Participates in team Quality Improvement (QI) projects.
• Maintains client confidentiality in a manner consistent With chapter 384.29, F.S. and DOH policy.
• Performs other duties as assigned, adjusting schedule if required.
• Completes a minimum Of 20 hrs. Of education. consistent with agency requirements. including all annual updates and other trainings as requested by supervisor. Completes trainings within 2 weeks Of assignment, unless extension granted in advance by supervisor.

Required Knowledge, Skills, and Abilities:

• Customer Service: You have outstanding in-person and telephone customer service skills.
• Technical Skills: You are proficient in data entry and can quickly learn new software systems.
• Problem-Solving: You are a creative problem-solver who can organize your workload to meet deadlines.
• Medical Knowledge: You have skills in medical coding, insurance billing, and managing financial transactions.

Qualifications:

• Valid driver's license

Preferred –

• Experience in customer service, insurance verification, data entry, and scheduling.
• Familiarity with ICD-10 coding.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

William L. Little Health & Human Services Center

Sarasota, FL 34237

Incumbent will occasionally be assigned to work at the North Port location to cover clerical needs.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending on the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Location: SARASOTA, FL, US, 34237

Nearest Major Market: Sarasota
Nearest Secondary Market: Tampa