SENIOR CLERK - 64002577

State of Florida; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A government position in Jacksonville, Florida, offers a rewarding opportunity to join the Florida Department of Health. The role involves managing front desk operations at a health center, including customer service, document management, and billing functions. A commitment to public health and support for diverse communities is essential.

Benefits

Annual and Sick Leave benefits

Paid holidays

State Group Insurance coverage options

Qualifications

• Experience with non-English-speaking customers.
• At least 1 year of experience in customer service.
• Capability to work in emergency duties or shelters.

Responsibilities

• Manage front desk operations and client interactions.
• Handle billing and documentation for medical services.
• Ensure client records are accurate and up-to-date.

Skills

Customer service

Analytical skills

Communication skills

Time management

Active listening

Job description

Come Join DOH-Team Duval! If you are looking to establish an exciting and successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida.

Your Specific Responsibilities:

Under the direct supervision of the Clinic Operation Manager, this is a highly visible and skilled position involving exercise of independent judgment and Initiative in the Florida Department of Health-Duval (FDOH-Duval) Health Center setting. Provides excellent customer service and quality care experience at every customer encounter for the day-to-day front desk operations, office related duties and billing of medical services provided by the Center. Performs front desk operations according to established policies and procedures (DOH-Duval Health Center Business Operations Manual, DOH-Duval Billing Manual, DOH-Duval Policy, etc.)

Public Health Competency Domain 1: Analytical/Assessment Skills

Public Health Competency Domain 2: Policy Development/Program Planning Skills

Public Health Competency Domain 3: Communication Skills

Public Health Competency Domain 4: Cultural Competency Skills

• R egister, verify, and update client demographic information in HMS.
• Performs client registration accurately and positively (greet patients upon entry; keeps client updated on their status while waiting; ensures client is aware of next appointment, follow up needed, etc. upon appointment completion).
• Accurately prepares client medical records prior to scheduled appointment time. Establishes, updates, and verifies patient demographic and insurance information. Collects, analyzes and records interview data about clients.
• Compiles various clerical reports.
• Verifies validity of documentation of client's eligibility for care using modern computing techniques and database retrieval.
• Ensure all clients receiving services are checked in by receipt of an encounter number and complete or update all necessary client consent forms and other documents.. Serves as a witness to signature of client consent forms and other documents.. Answers, documents and/or transfers telephone calls in a prompt, courteous and professional manner.
• Directs and responds to general public inquires both in the Center and on the telephone.
• Retrieves, prepares, and maintains medical records.
• Ensures that all of the necessary documents are scanned and correctly attached in clients EHR in HMS.
• Photocopies records and reports as necessary for referrals to outside providers.. Monitors, accepts, and reviews all incoming mail and faxes and disseminates to all appropriate parties.
• Assists with inventory and ordering office clerical supplies as needed.
• Provides requested support to team members (providers, peers, clinical staff, interns, volunteers, etc.).
• Completes Time Sheet and Employee Activity Records in a timely manner.

Public Health Competency Domain 7: Financial Planning/Management Skills:

• Charges entry, collects fees, including co-payments, deductibles, and balances from clients according to the established sliding scales, agency policy or private insurance protocols.
• Accounts for and documents fees collected according to established policy.
• Adheres to End of Day (FOO) policy and procedures which includes, but is not limited to, cash drawer maintenance, billing reconciliation and entering chargeable items.
• Receives and audits Superbills for completeness and accuracy.
• Reconciles Superbills for errors, obtains corrections, and prepares for billing.

Attends in-service education, staff meetings and health promotion activities as directed or indicated.

Completes mandatory trainings within established time frame. Serves as Information and Key Custodian.

May be required to perform duties and responsibilities at other FDOH-Duval sites as necessary.

Performs other related duties as assigned.

Required Knowledge, Skills: and Abilities:

Knowledge:

• Knowledge of administrative and clerical procedures and system such as- word processing managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology.
• Customer and personal service - knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mathematics - using mathematics to solve problems.
• Computer -knowledge of computer software including applications.
• English Language - knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills:

• Active listening -Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading comprehension -Understanding written sentences and paragraphs in work related documents.
• Speaking -talking to others to convey information effectively.
• Social perceptiveness -Being aware of others' reactions and understanding why they react as they do.
• Time management -Managing one's own time and the time of others.
• Writing -Communicating effectively in writing as appropriate for the needs of the audience. Service orientation -Actively looking for ways to help people.
• Critical thinking -Using log.

Abilities:

• Oral Comprehension -The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral expression -The ability to communicate information and ideas in speaking so others will understand.
• Speech clarity -The ability to speak clearly so others can understand you.
• Written comprehension -The ability to read and understand information and ideas presented in writing.
• Speech recognition -The ability to identify and understand the speech of another person.
• Written expression -The ability to communicate information and ideas in writing so others will understand.
• Category flexibility -The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Deductive reasoning_-The ability to apply general rules to specific problems to produce answers that make sense.
• Information ordering -The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Qualifications :

• Must have experience working with non-English-speaking customers.
• Must have at least 1 or more years of experience answering telephone calls in an office setting.
• Must have at least 1 year of experience working in a customer service environment that provides face to face interaction.
• Must be willing to work in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to responses to or threats involving any disaster or threat of disaster, man-made or natural.

Florida Department of Health Mission. Vision. and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation

Values:

• I nnovation: We search for creative solutions and manage resources wisely.
• Collaboration: We use teamwork to achieve common goals & solve problems.
• Accountability: We perform with integrity & respect.
• Responsiveness: We achieve our mission by serving our customers & engaging our partners.
• Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

515 West 6th Street

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www:mvfrs.com): •

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

About the company

Florida (/ˈflɒrɪdə/, Spanish pronunciation:) is a state located in the southeastern region of the United States.

Notice

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