Senior Clerk (1406) – Citywide (C00406)

City and County of San Francisco; San Francisco (CA); On-site; USD 69,000 - 84,000; Full time

Job summary

City and County of San Francisco invites applications for the 1406-Senior Clerk position, a permanent civil service role. Based citywide, the duties include managing clerical work, coding/indexing documents, and handling inquiries and money processing.

The exam is a class-based test with a rule of 3 and a full-time schedule. Applicants must meet the minimum qualifications, with two years of clerical experience or substitutions like training programs or college coursework.

Qualifications

• Two (2) years of clerical experience including preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact, and processing of incoming and outgoing mail.
• Substitution options include a clerical training program (240 hours); or 15 semester units; or completion of the City and County SF Clerical Administrative training program.
• Verification: applications reviewed to ensure minimum qualifications; education/experience may be verified during recruitment.

Responsibilities

• Assigns clerical and office work to subordinate personnel.
• Codes and indexes documents, records, and correspondence with various methods to ensure filing and data access.
• Disseminates information and answers inquiries from the public, departmental personnel, and other departments.
• Explains and interprets laws, regulations, and policies to the public and City personnel.
• Checks documents for completeness and accuracy.
• Files, maintains, and retrieves documents and records per procedures.
• Compiles information for departmental reports with judicious data/material selection.
• Prepares and maintains reports with data selection and judgment.
• Performs basic mathematical computations.
• Uses knowledge of laws/regulations to solve daily clerical problems.
• Handles telephone and in-person inquiries and routes to proper places.
• Receives and accounts for money from fee collections.

Skills

Clerical experience

Public contact

Data entry

Education

Clerical training program (240 hours)

15 semester units of coursework

City and County of San Francisco Clerical Administrative training program

Job description

Department: Citywide
Job class: 1406-Senior Clerk
Salary range: $69,420.00 - $84,422.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type:Class Based Test
Rule:Rule of 3
List type:Combined Promotive and Entrance

About:

THIS IS A CITYWIDE EXAMINATION

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

• Application Opening: December 1, 2025
• Application Deadline: December 12, 2025 at 11:59 p.m.

Under direction, the 1406 Senior Clerk performs difficult, responsible, and specialized clerical work and may assign clerical and office work to subordinate office personnel. This is the senior-level position in the Clerk series.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Assigns clerical and office work to subordinate personnel.

2. Codes and indexes documents, records, and correspondence. Methods may include color code, terminal digit, numerical, alphabetical and/or chronological order to ensure proper filing and ready access of data.

3. Disseminates information and answers inquiries by communicating with the public, departmental personnel and other departments.

4. Explains and interprets existing laws, regulations and administrative policies governing the activities of the assigned office to the general public and other City personnel.

5. Checks and reviews a variety of documents for completeness and accuracy.

6. Files, maintains, and retrieves documents, records, and correspondence in accordance with established procedures.

7. Compiles information and data necessary for the preparation of various departmental reports in which judgment may be exercised in the selection of data and materials.

8. Prepares and maintains a variety of reports in which judgment may be exercised in the selection of data and materials.

9. Makes mathematical computations using addition, subtraction, multiplication and division of whole numbers, decimals, and fractions.

10. Exercises sound judgment and utilizes knowledge of applicable laws, regulations, and procedures in solving daily clerical and office problems.

11. Receives a variety of telephone and in-person calls and routes such calls and individuals to proper places.

12. Receives and accounts for moderate amounts of money from the collection of fees and similar sources.

13. Operates office equipment, including calculators, photocopying equipment, adding machines, computer terminals, document imaging, fax machines and postage meters.

14. Processes mail: opens, time stamps, sorts, and distributes the incoming mail; stuffs and seals envelopes; makes daily pickup and delivery to ensure timely mailing and receipt of mail.

Note: Some positions may require heavy lifting and/or possession of a California's Driver's License and/or bilingual skills.

How to qualify

Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted.

Experience: Two (2) years of clerical experience included preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact, and processing of incoming and outgoing mail

Substitution: Any one of the following may substitute for six (6) months of the required experience:

Completion of a clerical training program (240 hours);OR

15 semester units (or equivalent quarter units) of coursework from an accredited college or university;OR

Completion of an approved City and County of San Francisco Clerical Administrative training program (as designated on the job announcement).

Verification:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

SELECTION PROCEDURES:

Clerical Test Written Multiple Choice Exam (Weight: 100%): Qualified candidates will be administered a multiple-choice exam presented on-online. This exam is administered to determine competencies in one or more of the job-related areas. Knowledge of: standard alphabetical, numerical, and chronological filing systems. Ability and Skill to: organize and make clerical work assignments; review processed work to assure accuracy, neatness and conformance to departmental regulations and polices; interpret laws, regulations and procedures in recommending solutions to problems; efficiently and accurately file, retrieve, code and index a wide variety of documents; record information in a neat, legible and accurate manner; follow written directions; make complex computations in addition, subtraction, multiplication and division; effectively communicate and understand complex concepts, policies and procedures both to and from departmental representatives and the general public; proficiently read and review a variety of documents and forms for completeness and accuracy; exercise tact and maintain poise in resolving disputes and differences arising with the public and other personnel; use a personal computer in a network environment to enter and update data, create documents and use system applications, e-mail, spreadsheets, word-processing and organizer software.

A passing score must be achieved on the examination in order to be placed/ranked on the Eligible List. The hiring department may administer additional position-specific selection procedures to make final hiring decisions.

This is a standardized multiple-choice examination. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in these examinations.

Qualified candidates will be notified of the exact dates and times of the examination. If you also apply and meet the minimum qualifications for the 1402 Junior Clerk, 1404 Clerk 1408 Principal Clerk, and/or 1410 Chief Clerk recruitment(s), you will only be scheduled once for the clerical core examination.

What else should I know?

The score you achieve on this examination shall be valid and “banked” for three years, starting from the date of the examination. This means that, during this three-year time-period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) retake the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent (even if it turns out to be lower than your original score). Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

DURATION OF ELIGILBLE LIST: The duration of the eligible list resulting from this examination process will be 24 months and may be extended with the approval of the Human Resources Director.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/ .]The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission .

Additional Information Regarding Employment with the City and County of San Francisco:

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jennifer Bushman at [e-mail] . Please include the recruitment ID, CBT-1406-C00406, in the subject line. Recruitment ID: C00406.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.