Senior Clerical Specialist & Process Improvement Lead

Luzerne County; Wilkes-Barre (Luzerne County); On-site; USD 35,000 - 55,000; Full time

Job summary

Luzerne County is seeking a skilled clerical professional to handle complex document processing and information management. The role involves evaluating inputs, applying judgment to novel situations, and potentially guiding other staff while ensuring accuracy and compliance with standards.

The position requires organization, proofreading, and the ability to respond to public inquiries. It emphasizes maintaining accurate records and providing reliable support to internal and external stakeholders.

Qualifications

• High school diploma or equivalent is required.
• Experience and/or training providing knowledge and abilities.
• Ability to organize and process information accurately.

Responsibilities

• Review information for completeness and correctness to determine processing eligibility.
• File documents requiring knowledge of procedures to format for filing.
• Lead worker by distributing tasks and training staff.
• Perform arithmetic computations using formulas as required.
• Proofread materials for adherence to rules and consistency.
• Read incoming correspondence to determine proper action.
• Compose correspondence to answer questions on status.
• Gather information for reports ensuring completeness and relevance.
• Assist citizens with unusual requests requiring special procedures.
• Prepare reports consolidating status data from various sources.

Skills

English grammar

Office procedures

Independent decision making

Clerical judgment

Discretion and judgment

Lead worker guidance

Education

High School Diploma or GED

Equivalent experience/training

Tools

Typewriters

Copiers

Mail processing machines

Calculators

Job description

Luzerne County is seeking a skilled clerical professional to handle complex document processing and information management. The role involves evaluating inputs, applying judgment to novel situations, and potentially guiding other staff while ensuring accuracy and compliance with standards.

The position requires organization, proofreading, and the ability to respond to public inquiries. It emphasizes maintaining accurate records and providing reliable support to internal and external stakeholders.