Senior Claims Specialist – Property & Casualty

Continental Western Group (a Berkley Company); Urbandale (IA); On-site; USD 52,000 - 70,000; Full time

Job summary

Continental Western Group (a Berkley Company) in Urbandale, IA seeks a Sr. Claims Service Representative to investigate and resolve high frequency, low severity commercial property, casualty, and workers compensation claims.

You will determine coverage, liability, damages, and reserves while supporting senior staff and agents. The role emphasizes timely claim resolution, accurate data entry, and coordination with internal teams.

Qualifications

• Two years related claims experience and/or training, or equivalent combination of education and experience.
• Effective listening, verbal, and written communication skills necessary to interact effectively with internal and external customers.
• Proven customer service experience with strong customer orientation.
• Ability to successfully negotiate.
• Ability to interpret information, evaluate, research, and take steps to resolve problems.
• Demonstrated willingness to embrace new systems, processes, technology, and ideas.
• Sense of urgency with efficient planning, time management, and organizational skills.
• Ability to travel on an occasional basis to participate in business unit meetings and development opportunities.
• Regularly and consistently demonstrates a commitment to company values and guiding principles.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Learn and become adept at examining policies, contracts, and claim forms to determine coverage for routine matters.
• Investigate losses, evaluate exposures, and establish accurate reserves on high frequency, low severity commercial claims within established authority level.
• Deny or negotiate and settle claims.
• Correctly enter claim data into claim and related systems for reporting purposes.
• Re-evaluate exposures and reserves during the life of the claim.
• Review new losses received by the Claims Department to determine the type and level of loss.
• Make initial contact with insureds and/or claimants to obtain additional information related to the claim when necessary.
• Assign claims to Claims staff based on analysis of exposure, as needed.
• Review data and create Excel spreadsheets to assist management with expenses, portal, and goal management.
• Perform administrative support functions for the business unit, including preparing routine correspondence, processing payments, completing routine forms for submission to State and National regulatory agencies, and testing production system releases.
• Answer calls received from the Customer Experience Center and assist callers or direct calls to appropriate claims staff.
• Assist agents, policyholders, and claimants with questions related to claims handled by others on the line-of-business team.
• Participate in educational, coaching, and mentoring opportunities to enhance claims adjusting skills and knowledge.
• Perform other related duties as assigned by management.

Skills

Effective listening

Verbal communication

Written communication

Customer service

Negotiation

Time management

Education

Bachelor's Degree preferred

AINS/AIC designation preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Continental Western Group (a Berkley Company) in Urbandale, IA seeks a Sr. Claims Service Representative to investigate and resolve high frequency, low severity commercial property, casualty, and workers compensation claims.

You will determine coverage, liability, damages, and reserves while supporting senior staff and agents. The role emphasizes timely claim resolution, accurate data entry, and coordination with internal teams.