Senior Claims Specialist

Bitco National Insurance Co.; Irving (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health coverage

Paid time off (PTO)

401(k) plan

Life insurance

Disability insurance

Job summary

Old Republic Bitco is seeking a Senior Claims Specialist to join our Dallas-area team. This hybrid role focuses on Liability claims (Commercial Auto and General Liability), with exposure to coverage, liability, and legal issues, and requires timely investigation and resolution.

You will review policies, prepare rights letters, assess reserves, and coordinate with defense counsel to achieve favorable outcomes while maintaining regulatory compliance.

Qualifications

• Minimum of 5 years of experience reviewing policies and endorsements.
• Experience investigating claims and assessing liability.
• Strong knowledge of reserve analysis and regulatory guidelines.
• Ability to manage settlements and liaise with counsel.

Responsibilities

• Review and interpret policy conditions to resolve coverage issues.
• Prepare reservation of rights letters and defense communications.
• Evaluate claim reserves to reflect exposure accurately.
• Investigate claims, interview insureds and witnesses, collect evidence.
• Document investigation work and claims handling actions.
• Negotiate settlements with claimants, insureds, or counsel.
• Coordinate with defense counsel and third parties as needed.
• Stay informed on regulatory requirements and jurisdictional changes.
• Travel between off-site locations as required.

Skills

Coverage review

Claims investigation

Claims administration

Claims settlement

Job description

Old Republic Bitco is seeking a Senior Claims Specialistto join our regional officelocated in Dallas TX. As a respected specialty insurer with 11 branch offices across 10 states, OR Bitco delivers tailored insurance solutions to complex industries such as construction, forest products, and oil and gas. This position is open to a hybrid work arrangement, blending flexibility with meaningful in person collaboration.

At OR Bitco, our work is guided by core values. We care deeply about our people, partners, and customers. We are committed to excellence and accountability. We deliver on our promises with integrity and precision, and we strive to make a meaningful impact in everything we do. These values drive our mission to protect the people and industries that keep America running.

Join the OR Bitco team and be part of a workplace built on collaboration, open communication, and a positive culture that supports growth and success. If you are passionate about operational excellence and ready to make a measurable impact within a growing, industry-leading organization, OR Bitco offers the platform and challenge you have been looking for.

Position Summary:

This position provides key support in the handling of claims across multiple lines of coverage, with a focus on Liability (Commercial Auto and General Liability). This includes assessing claim coverage, liability, legal and damage issues, and investigating, evaluating, and effectively resolving all assigned claims in a timely manner according to company and regulatory guidelines. Provides a high level of customer service to internal and external business partners.

Primary Responsibilities:

• Review, analyze, and interpret policy conditions, exclusions, and endorsements to resolve coverage and liability issues for assigned claims
• Prepare reservation of rights letters, nonwaiver agreements, and coverage DISCLAIMERS to address claim coverage issues
• Review and evaluate claim reserves to ensure that the respective reserve properly reflects the potential exposure
• Investigate claims to evaluate coverage and legal issues, which may include meeting with Insureds and witnesses, and obtaining statements, records, and other evidentiary materials
• Provide proper documentation and reporting of investigation and claims handling activities
• Negotiates, including through mediation, arbitration, or other court-supervised settlement efforts, settles, and resolves claims with claimants, insureds, and their lawyers; provides appropriate claims resolution documents
• Maintain a working knowledge of regulatory and jurisdictional requirements
• Provides direction to and management of defense counsel, independent adjusters and other third parties retained to assist in a particular claim
• Identify and pursue (if applicable) risk transfer opportunities
• Other duties as assigned

Qualifications:

• Minimum of 5 years of experience with the following:
  • Coverage Review – interpreting policies, agreements/contracts, reservation of rights, and DISCLAIMERS
  • Claims Investigation – Statements, authorizations, retention of qualified experts and counsel
  • Claims Administration – Reports, review reserves, compliance knowledge of laws and procedures
  • Claims Settlement – Preparation of DISCLAIMER letters, releases, and proof of loss statements; participation in legal court proceedings when necessary
• Knowledge of coverage, negligence principles, investigation, and negotiation techniques
• Ability to obtain and maintain state adjusting licenses, as needed
• Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service
• Ability to communicate clearly and effectively with our customers, claimants, opposing counsel, defense counsel, and members of the public
• Ability to manage and organize workload of multiple tasks simultaneously
• Excellent judgement, negotiation, and decision making skills
• Must be able to travel between different off-site locations or overnight in an expeditious manner
• Experience in handling liability claims in Texas and Oklahoma
• Competitive salary paired with a comprehensive benefits package
• Generous paid time off, plus 12 paid holidays annually
• Comprehensive health coverage, including medical, dental, and vision plans
• Additional protection through accident, critical illness, and hospital indemnity insurance
• Company-paid life insurance equal to 2× annual salary
• Company-paid short-term and long-term disability coverage
• 401(k) Savings and Profit-Sharing Plan through Old Republic
• Ongoing education, training, and professional development opportunities
• Support for industry certifications and insurance designations, including financial assistance
• Flexible scheduling with a two-hour window for start and end times within a 7.5-hour workday
• Opportunities to give back through corporate philanthropy and community service initiatives
• Optional benefits including travel, commuter, and pet insurance
• Employee wellness support through a dedicated fitness program

Location(s)

222 W Colinas Blvd Ste 650E, Irving , Texas 75039 , United States

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