Senior Claims Specialist

Arthur J. Gallagher & Co. (AJG); Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

People-first culture

Job summary

Gallagher is seeking a seasoned claims professional to handle complex claims and advocate for clients with carriers to ensure proper coverage. The role emphasizes accuracy in claims forms and collaboration with clients, producers, and service staff to resolve issues efficiently.

Required: high school diploma with 5 years of related experience; licensing required. A bachelor’s degree is not specified but an Associate’s degree is preferred.

Qualifications

• High school diploma with at least 5 years related experience in claims processing and the insurance brokerage business.
• Licensing is required for the role; an Associate's degree is preferred.

Responsibilities

• Handle the most complex claims issues and, in significant claims, act as a client advocate with carriers to ensure proper coverage.
• Ensure accuracy and completeness of claims forms and investigate coverage questions and problems.
• Work closely with clients, producers, client service staff, and carriers to identify and resolve complex problems promptly.

Skills

Claims processing knowledge

Client advocacy

Education

High school diploma

Associate's degree

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

How you'll make an impact

Handles the most complex/challenging claims issues. In the event of a significant claim, may act as a client advocate with carriers to ensure proper coverage. Ensures the accuracy and completeness of claims forms. Investigates coverage questions and problems. Works closely with clients, producers, client service staff, insurance carriers. Identifies and resolves complex problems in a timely fashion following established guidelines. May provide guidance and coaching to lower level staff. Operates independently and can service the largest clients and/or resolve the most complex problems. Has a solid understanding of claims processing and the insurance brokerage business.

About You

• Required: High school diploma and 5 years related experience required. Good understanding of claims processing and the insurance brokerage business. Licensing required.
• Preferred: Associate's degree preferred.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)