Senior Claims Resolution Specialist, Small Commercial Complex Casualty

Liberty Mutual Insurance; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Liberty Mutual Insurance is seeking a Senior Claims Resolution Specialist for its Small Commercial Complex Casualty team. This role involves managing complex commercial claims, making critical decisions on coverage and liability, and providing exceptional customer service. The ideal candidate will have extensive experience in the insurance industry, strong negotiation skills, and the ability to work independently while mentoring others.

Benefits

Sign-on bonus up to $2,500

Comprehensive benefits

Continuous learning opportunities

Qualifications

• 5+ years of experience in commercial claims and litigation.
• Must maintain all applicable licenses.
• 7 to 9 years of directly related experience required.

Responsibilities

• Manages, investigates, and evaluates coverage and liability.
• Negotiates and settles complex claims.
• Prepares detailed reports for claim resolution.

Skills

Negotiation

Analytical Skills

Customer Service

Investigative Skills

Education

Bachelor's degree

Job description

Senior Claims Resolution Specialist, Small Commercial Complex Casualty

Our Small Commercial Complex Casualty team is currently hiring for Senior Claims Resolution Specialists who will efficiently and independently manage small commercial claims that present the highest complexity, exposure and/or complex coverage or liability issues. In this role, you will determine coverage, liability, set and adjust reserves, evaluate the claim, manage the litigation and negotiate settlements. You will work within prescribed authority limits handling claims and investigate and determine liability of all parties involved. Also, you will ensure delivery of high-quality customer service to protect our insured, and assets of the company. And of course, demonstrate the highest level of expertise and sound judgment in complex matters; often serves as a subject matter expert.

Preferred Qualifications:

• 5+ years of commercial claims and litigation experience handling 250K and above for both General and Auto Liability.

This position is eligible for up to a $2,500 sign on bonus after 90 days of employment for external candidates with an active All-Lines Adjuster license in Florida or Texas (will need to provide documentation of active license and all CE’s must be completed).

There is an in-office requirement twice a month if you live within 50 miles of one of our Hub locations.

10% travel may be required for mediations, arbitrations, trials and in-person events.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

Responsibilities

• Manages, investigates and evaluates coverage, liability, damages, in order to negotiate and settle the most severe and catastrophic injury and/or liability and coverage complexity claims within prescribed authority.
• Using advanced negotiation skills, negotiates claims to fairly resolve pending inventory.
• Plans and conducts detailed investigations to analyze and confirm coverage and to determine liability, compensability and damages of claims. Effectively utilizes tools to evaluate claims. Obtains detailed coverage and liability statements on complex claims. Determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners.
• Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority. Succinctly and professionally present cases to senior leadership for reserves and evaluation authority as required by preset value ranges. Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Proficiently and proactively handle the claim file through various phases of litigation.
• Independently review the applicability of coverage and civil law as well as local statutes. Recognize coverage issues and what policy language and facts should be considered. Attend mandatory and court ordered litigation events.
• Communicates with various parties associated with the claim. Respond to written and verbal inquiries in a timely and professional manner, ensuring compliance within all company and statutory guidelines.
• Prepare detailed and comprehensive initial reports and follow up reports with concise and effective action plans designed to move the claim towards resolution.
• Identifies potential suspicious claims and refers to the Special Investigation Unit and identifies opportunities for third party subrogation. Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to coverage issues. May analyze the impact upon claims policies and procedures and advises Claims Management.
• Participates in or leads special projects and mentors others. May assist with training.
• Serve as the backup for the manager when needed, reviewing file reports, evaluations, reserve recommendations and authority requests. Assist with learning and development of less tenured adjusters in various legal, injury and venue specific arenas and serve as a mentor and subject matter expert in areas of specialty.
• Acts as a liaison with various business partners.

Qualifications

• Expert knowledge of Small Commercial Complex claims investigation, coverage, reserving, expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the legal and regulatory environment
• Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills
• Must be able to confidently and professionally handle conflict during negotiations while obtaining fair and reasonable outcomes
• Must have superior customer service aptitude and work well with customers, vendors and agents of diverse backgrounds
• Demonstrated ability to work independently, mentor other employees and serve as a subject matter expert
• Bachelor`s degree is preferred or equivalent work experience is required
• 7 to 9 years of directly related experience required
• Should actively pursue continuing education courses leading to industry certifications and participate in ongoing medical, legal and industry related trainings on an ongoing basis
• Must maintain all applicable licenses

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/BenefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices

• California
• Philadelphia

About the company

At Liberty Mutual, we want to help you embrace today and confidently pursue tomorrow. We’ve spent more than 100 years creating innovative insurance products, services, ideas and technologies to meet the world’s ever-changing needs—breaking away from old mindsets and thinking outside of traditional insurance roles. Why? Because we’re committed to transforming our industry in order to create peace of mind for our customers.

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