Senior Claims Representative

Great American Insurance Group; Cincinnati (OH); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Paid time off and holidays

Commuter benefits

Job summary

MCC Mid-Continent Casualty Company, a unit of Great American Insurance Group, seeks a Senior Claims Representative to manage casualty claims on a hybrid schedule in Tulsa, OK, or Cincinnati, OH. Responsibilities include liability, coverage analysis, and settlement strategies for a diverse national portfolio.

You will collaborate with underwriting and risk teams, handle mediations, and advance claim resolutions while maintaining thorough documentation.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years of commercial casualty claims handling.
• Experience with general liability and/or commercial auto claims.
• Strong analytical, negotiation, and organizational skills.
• Knowledge of policy interpretation and litigation management.
• Willing to travel as needed.

Responsibilities

• Manage a portfolio of commercial general liability and commercial auto claims.
• Investigate claims to evaluate coverage, liability, damages, and exposure.
• Gather documents and medical records to support claim evaluations.
• Develop and implement claim resolution, settlement, and reserving strategies.
• Negotiate settlements to achieve appropriate outcomes.
• Communicate coverage positions and decisions to insureds, brokers, and counsel.
• Participate in mediations, arbitrations, and trials as needed.
• Authorize payments within delegated authority and maintain records.
• Collaborate with underwriting, marketing, risk engineering, and internal partners.

Skills

Claims experience

Negotiation

Communication

Analytical skills

Travel

Education

Bachelor’s degree

Equivalent experience

Job description

Mid-Continent Group, a subsidiary of Great American, based in Tulsa, Oklahoma, specializes in commercial casualty coverages with an emphasis on general liability for the construction, energy, and difficult-to-place business in other industries. Mid-Continent Group provides a broad selection of General Liability, Commercial Auto, Inland Marine and Umbrella products.

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a Fortune 500 company, combines “small company” culture with “big company” expertise. Here, your ideas will be heard, and you’ll have the support to succeed. With over 35 specialty and property and casualty operations, there are always opportunities to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of three days a week, with the potential to work two days remotely. Core in-office days are Tuesday, Wednesday, and Thursday, but will be determined by business needs.

We are seeking an experienced casualty claims professional to join our team as a Senior Claims Representative. The position will work a hybrid schedule in our downtown office in Tulsa, Oklahoma, or Cincinnati, Ohio.

Essential Job Functions and Responsibilities

• Manage a portfolio of commercial general liability, including small to medium-sized construction defect losses, and commercial auto claims throughout the United States.
• Investigate claims to evaluate coverage, liability, damages, and claim exposure.
• Obtain and analyze policies, reports, statements, medical records, expert opinions, and other documentation necessary to evaluate and resolve claims.
• Develop and execute effective claim resolution, settlement, and reserving strategies within assigned authority.
• Analyze and negotiate settlements to achieve appropriate claim outcomes.
• Communicate coverage positions and claim decisions to insureds, claimants, brokers, legal counsel, and business partners.
• Participate in mediations, arbitrations, depositions, settlement conferences, and trials as needed.
• Authorize payments within delegated authority and ensure timely and accurate claim handling.
• Maintain complete and accurate claim documentation, correspondence, reports, and settlement records.
• Collaborate with underwriting, marketing, risk engineering, and other internal partners to strengthen customer relationships and improve business results.
• Serve as a resource on casualty claims handling, coverage analysis, litigation management, and settlement strategies.

Job Requirements

• Bachelor’s degree in Business, Risk Management, Insurance, Finance, or a related field, or equivalent experience.
• Generally, 5+ years of commercial casualty claims handling experience.
• Experience handling commercial general liability and/or commercial auto claims.
• Strong analytical, negotiation, communication, and organizational skills.
• Knowledge of policy interpretation, coverage analysis, reserving practices, and litigation management.
• Ability to travel as needed.

Preferred Experience

• Experience handling claims arising from construction, energy, infrastructure, manufacturing, contracting, transportation, or other complex commercial casualty exposures.
• Experience managing catastrophic injury, fatality, large-loss, or complex litigation matters.
• Experience attending mediations, settlement conferences, depositions, and trials.
• Experience developing and executing claim resolution strategies on complex casualty matters.
• Professional designation such as CPCU, AIC, ARM, or progress toward designation preferred.

Company:

MCC Mid-Continent Casualty Company

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.