Senior Claims Advocate - Team Lead 2405 Satellite Boulevard Suite 200, Duluth, GA 30096

EPIC Insurance Brokers & Consultants; Mississippi; Hybrid; USD 80,000 - 120,000; Full time

Job summary

EPIC Insurance Brokers & Consultants is seeking a Senior Claims Advocate to lead a team and manage complex workers' compensation and liability claims. This is a hybrid role requiring a minimum of 10 years of experience, demonstrating leadership and analytical skills to drive client advocacy and strategic claim management.

Benefits

Generous Paid Time Off

Paid Parental Leave

Employee Referral Bonus of $1,500

401(k) Matching

Medical, Dental, and Vision Insurance

Qualifications

• 10+ years of claims experience across workers’ compensation and liability lines.
• 3+ years of experience managing or mentoring a claims team.
• Strong knowledge of multi-jurisdictional laws.

Responsibilities

• Manage and advocate for complex claims from initial reporting to final resolution.
• Serve as a trusted advisor to clients, delivering strategic guidance.
• Lead, mentor, and support a team of multi-line claims advocates.

Skills

Analytical skills

Leadership

Client-focused mindset

Education

Bachelor’s degree in Risk Management, Insurance, Business, or related field

Industry designations such as AIC, ARM, CPCU, or CLCS

Tools

Claims management systems

Excel

Job description

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

We are seeking a highly experienced Senior Claims Advocate with expertise in both workers’ compensation and liability claims to lead a team and deliver exceptional claims management, strategic advocacy, and risk mitigation support to our clients. The ideal candidate will have a strong background in multi-jurisdictional claims handling—including workers’ compensation and liability lines such as general liability, auto, and property—and demonstrate proven leadership, analytical skills, and a client-focused mindset.

LOCATION: HYBRID - Must be willing & able to work in our Duluth, GA office 3 days a week.

WHAT WE’RE LOOKING FOR:

• REQUIRED: Minimum of 10 years' experience across worker's compensation & liability lines (GL, auto, premises, etc.) with a background in brokerage, TPA, or carrier environments. This is a great opportunity for those currently working in claims for a carrier who are feeling burned out. In this role at EPIC, you'll act as a risk manager/problem-solver for our client and be the claims go-between for the carrier and our client.
• Strongly Preferred: Team leaders - this role will be a SME and go-to resource and mentor for others on this team. Claims professionals who have experience being a leader for their current teams are encouraged to apply.
• Nice to have: Claims experience for construction and industrial manufacturing/processing is preferred but not required.

WHAT YOU’LL DO:

A detailed list of job duties includes (but is not limited to):

Claims Advocacy & Oversight

• Manage and advocate for complex claims across both workers’ compensation and liability lines from initial reporting to final resolution.
• Serve as a trusted advisor to clients, delivering strategic guidance to reduce claim costs and improve outcomes.
• Partner with carriers, TPAs, and legal counsel to ensure appropriate claim handling, reserving, and settlement strategies.
• Identify claim trends across multiple lines and propose tailored solutions to reduce loss experience.
• Support clients in challenging denials, negotiating settlements, and intervening in escalated cases.
• Lead, mentor, and support a team of multi-line claims advocates.
• Oversee team workflows and ensure service excellence across all assigned accounts.
• Conduct regular training sessions to strengthen technical knowledge across workers’ compensation and liability disciplines.
• Establish and track performance goals to promote accountability, development, and high-quality client service.
• Provide consultative support on injury and incident management, return-to-work strategies, and liability exposure.
• Facilitate claim review meetings and prepare detailed reports that communicate claim status, trends, and recommendations.
• Collaborate with client risk, safety, and HR teams to implement proactive measures and reduce future claim frequency and severity.
• Interface with carriers, TPAs, and attorneys to ensure effective, timely, and client-centered claim resolution.
• Advocate for appropriate reserving practices, equitable settlements, and consistent claims service.
• Participate in settlement negotiations and mediation where appropriate.

Compliance & Regulatory Awareness

• Maintain current knowledge of workers’ compensation and liability laws, litigation trends, and best practices across jurisdictions.
• Ensure clients remain compliant with regulatory requirements, including reporting obligations and safety protocols.

Data Analytics & Reporting

• Analyze loss data across lines of coverage to identify trends, gaps, and opportunities for improvement.
• Prepare and deliver client-facing analytics reports with strategic insights and practical recommendations.

WHAT YOU’LL BRING:

• Experience: Minimum 10 years of claims experience across workers’ compensation and liability lines (GL, auto, premises, etc.), with a background in brokerage, TPA, or carrier environments.
• Leadership: At least 3 years of experience managing or mentoring a claims team.
• Technical Expertise: Strong knowledge of multi-jurisdictional laws and best practices in both workers’ compensation and liability claims.
• Client-Facing Skills: Demonstrated ability to build relationships, influence outcomes, and communicate effectively with all stakeholders.
• Analytical Ability: Skilled in data analysis, claim reviews, and trend identification.
• Technology: Proficient in claims management systems, Excel, and reporting tools.
• Ability to travel occasionally for client meetings or industry conferences.

Preferred Education & Certifications

• Bachelor’s degree in Risk Management, Insurance, Business, or a related field.
• Industry designations such as AIC, ARM, CPCU, or CLCS strongly preferred.

COMPENSATION:

The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC:

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

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