Senior Claims Advocate

American Global; Hanover Township (NJ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

401k with employer match

Leadership training and support

Work/Life Balance initiatives

Education and student loan assistance

Job summary

A large insurance brokerage firm in New Jersey is looking for a Senior Liability Claim Advocate to join their team. This role involves working closely with clients, insurance carriers, and the internal team to deliver exceptional customer service. Candidates should have a minimum of 7-10 years of experience handling general liability claims and strong communication skills. A comprehensive benefits package and competitive salary are part of the offer.

Qualifications

• Minimum 7 to 10+ years of experience in handling general liability claims.
• Proficient understanding of risk transfer methods.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Support claims team with day-to-day monitoring of claims activities.
• Facilitate claim reviews with clients and insurance carriers.
• Analyze claim information for trends and assist clients with risk-management.
• Facilitate periodic claim reviews with clients and/or insurance carrier focusing on reserving practices, strategy and resolution.
• Analyze claim information for frequency and severity trends and assist clients in implementing risk-management processes.
• Develop appropriate resolution plans aimed at bringing claims to satisfactory conclusions.
• Provide support and training to client insurance and field staff on claims process and litigation matters.

Skills

Direct handling of general liability claims

Excellent written and verbal communication

Time Management

Problem solving and presentation skills

Attention to detail

Professionalism

Adaptability

Education

Bachelor’s Degree or related work experience

Job description

About The Role

American Global has an exciting opportunity to join our team as a Senior Liability Claim Advocate. This is a highly visible role working with clients, insurance carriers, and our internal team. We are looking to add a passionate, talented individual who will help our growing claims department deliver exceptional customer service to our clients.

Key Responsibilities

• Support claims team with day-to-day monitoring of claims activities of carriers and third-party administrators
• Facilitate claim reviews with clients and/or insurance carriers when needed
• Partner with client legal counsel on coverage, claims and strategy for settlement
• Facilitate periodic claim reviews with clients and/or insurance carrier focusing on reserving practices, strategy and resolution
• Analyze claim information for frequency and severity trends and assist clients in implementing risk-management processes and/or connecting them with resources to improve claim outcomes
• Analyze new and existing losses, with focus on client claim advocacy, including investigation, reserving and litigation management. Develop appropriate resolution plans aimed at bringing claims to satisfactory conclusions based on findings
• Provide support and training to client insurance and field staff on claims process, investigations, labor law issues, and litigation matters including current case law relative to their claims
• Assist in training of Claims Associates
• Drive and execute the claims onboarding for new American Global accounts and document key discussion points
• Compile and/or approve complete, accurate and timely submissions and deliver to underwriters
• Provide persuasive advocacy on all reservation of rights and denials in order to maximize available coverage
• Cultivate local and regional relationships with claim trading partners to support company visibility and credibility in the construction insurance marketplace
• Maintain ongoing communication with internal and external partners to ensure a high-level of customer service
• Additional responsibilities as required

Skills & Experience That Lead To Success

• Minimum 7 to 10+ years of experience direct handling of general liability claims at an insurance carrier, TPA or brokerage
• Bachelor’s Degree preferred or related work experience
• Proficient understanding of risk transfer methods
• Excellent written and verbal communication skills
• Time Management / Prioritization
• Strong attention to detail
• Demonstrated problem solving, communication and presentation skills
• High level of professionalism
• Ability to embrace change and innovation as the industry evolves

Additional/Preferred Qualifications

• Maintain insurance license and CE requirements
• Valid driver’s license and reliable transportation required
• Ability to travel as required

What You Can Expect From Us

• Comprehensive Benefits Package
• Collaborative and innovative environment
• Culture of continuous learning and professional development
• Competitive salary package
• 401k with above-average employer match of up to 5% of your salary
• Leadership training and support
• Work/Life Balance (Summer Fridays, flexible work arrangements and mental health services)
• Education and Student Loan Assistance

American Global is proud to be an equal opportunity workplace. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]. The salary range for this position will vary based on education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on geographic location.

Who We Are

American Global is one of the largest privately held insurance and surety brokerage firms in North America specializing in all aspects of construction risk management. We support contractors, owners, and developers, helping protect them from the risks and exposures specific to the construction industry. We are a vibrant, values-driven community with a unique, collaborative culture that fuels our desire to excel. Together, our team is transforming the construction industry and revolutionizing the role of broker. We continue to expand across 15 locations in the US and Canada, as well as Rome, Italy.