Senior Claims Adjuster (Workers' Compensation)

EMC Insurance; United States; Remote; USD 79,000 - 120,000; Full time

Job summary

EMC Insurance in the United States is seeking a seasoned workers' compensation claims professional to own moderately to highly complex cases from intake to resolution. You will drive investigations, evaluate coverage and liability, set reserves, negotiate settlements, and identify risk and recovery opportunities while mentoring teammates and staying compliant with evolving regulations.

This role offers flexible remote work nationwide and opportunities to partner with clients and stakeholders to

Qualifications

• Bachelor’s degree or equivalent relevant experience
• Five years of claims adjusting experience or related experience
• Prior experience with a third party administrator (TPA) preferred
• INS, AIC, SCLA, WCLA and CPCU coursework or designation preferred
• Workers' compensation claims adjusting experience in specified jurisdictions preferred

Responsibilities

• Analyzes coverage to confirm losses are covered under client policies
• Initiates contact within 24 hours with all relevant parties (clients, claimants, employees, medical providers)
• Conducts thorough investigations, including fact-finding and recorded statements
• Develops and executes action plans to resolve claims efficiently
• Performs reserve analysis and sets/maintains appropriate reserves per client guidelines
• Negotiates settlements, participates in mediation, and manages payments within authority limits

Skills

Analytical thinking

Investigations

Negotiation

Communication

Education

Bachelor’s degree or equivalent experience

CPCU coursework or designation preferred

Tools

Claims systems

Job description

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.**This position is eligible to work from home anywhere in the United States**In this role, you’ll have the opportunity to take ownership of moderately to highly complex workers' compensation claims and make a direct impact on outcomes for clients and claimants. You’ll drive investigations, evaluate coverage and liability, and shape claim strategies from start to resolution—balancing thoughtful analysis with decisive action. Your expertise will be key in setting reserves, negotiating fair settlements, and identifying risk and recovery opportunities. Along the way, you’ll build strong relationships with clients and stakeholders, ensure compliance with evolving regulations, and play a meaningful role in mentoring others and elevating team performance.Essential Functions:Analyzes coverage to confirm losses are covered under client policiesInitiates contact within 24 hours with all relevant parties (clients, claimants, employees, medical providers)Conducts thorough investigations, including fact-finding and recorded statementsDevelops and executes action plans to resolve claims efficientlyPerforms reserve analysis and sets/maintains appropriate reserves per client guidelinesReviews medical records and bills to assess injury, compensability, treatment, and accuracyIdentifies risk factors and routes claims for specialized handling (SIU, subrogation, medical review) with approvalIdentifies, investigates, and pursues subrogation opportunities, including review of official reportsEscalates complex claims and collaborates with leadership as neededPrepares required jurisdictional filings for workers’ compensation claimsEvaluates coverage, liability, and claim value; responds to stakeholder inquiriesNegotiates settlements, participates in mediation, and manages payments within authority limits; recommends higher-value settlementsPrepares and issues denial and settlement documentation; develops evaluation ranges and supports litigation, mediation, arbitration, and Medicare complianceMaintains diaries and action plans, provides timely responses and claim updates, conducts client consultations, coordinates vendor resources, manages reporting (including excess carriers), stays current on regulations, maintains licenses/CEUs, and supports training of team membersEducation & Experience:Bachelor’s degree or equivalent relevant experienceFive years of claims adjusting experience or related experiencePrior experience with a third party administrator (TPA) preferredINS, AIC, SCLA, WCLA and CPCU coursework or designation preferredWorkers' compensation claims adjusting experience within the following jurisdictions preferred: IA, MN, NE, SD & IN or IA, KS, MO, WI, ILKnowledge, Skills, & Abilities:Excellent knowledge of the theory and practice of the claim functionExcellent analytical, investigative and problem-solving abilities with respect to liability and coverageThorough knowledge of insurance contracts, medical terminology and legal aspects of court procedures affecting legal liability for all lines of insurance.Strong computer skills, including claims systemsStrong organizational, written, and verbal communication skills, including documentationStrong ability to advise, partner, and effectively consult with diverse internal and external stakeholdersOccasional travel required; a valid driver’s license with an acceptable motor vehicle report per company standardsThe hiring salary range for this position will vary based on geographic location, falling within either of the following:$78,726 - $108,771 or $87,008 - $119,646A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers .Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.All of our locations are tobacco free including in company vehicles.